This was a Father's Day present.
Give me my refund.

Sent from my iPhone

On Jul 25,2020, at 8:10 AM, *******@strawberrynet.com wrote:

Dear Cheryl,

Thank you for your email and patience.

Unfortunately our logistics team is still waiting for an update with our courier.

Many parcels are also being held at the sorting facility awaiting final descent to the destination country.

Please bear with the delivery a little longer and kindly wait up to July, 31st.

We are doing our best to have your parcel arrive to you as soon as possible.

Rest assured your parcel is being processed for final delivery, we kindly ask to bare with us a little more longer for your parcel to arrive.

We apologise for the delay and inconvenience that this may cause. If you have any other queries, please do not hesitate to contact us again.

Kind Regards,

Ardie | Customer Services
www.StrawberryNET.com

How am I doing? Email my supervisor *******@strawberrynet.com

Have you tried StrawberryNET.com mobile? Shop over 30,000 products, track your order or contact us. Simply visit StrawberryNET.com using your mobile phone and you'll be redirected, or download the app for the iPhone or Android.

StrawberryFields
4 A Kung Ngam Village Road
Shau Kei Wan
Hong Kong

Tel: (852) 2591 0300
Fax: (852) 2811 5138

[||MjI2MTc2ODY=||]
Original Message
==========================================================
From: Cheryl Stephen <*******@icloud.com>
To: *******@strawberrynet.com
Date: 2020/07/25 19:45:52

Refund my money now. The item orders have not yet made it to me.

Sent from my iPhone

On Jul 10,2020, at 11:14 AM, *******@strawberrynet.com wrote:

Dear Cheryl,

Please find below update from USPS:

Since our last update, it has become clear that the "peak-level" volumes, which the industry started to experience in late March/early April as a result of COVID-19, are not wavering. As clients like you continue to see more and more of your transactions happen exclusively online, the impact to Pitney Bowes and our shipping partners is record-breaking volume almost every single day. And while our team continues to deploy strategies to increase our throughput, we expect delays in our standard delivery service to carry on for the foreseeable future. Rest assured, we remain steadfast to move parcels through our network as quickly as possible and return to expected service levels, all the while continuing to keep employees safe in the new COVID environment reality.

As new developments unfold, we will keep you up to date. We hope you and your teams remain safe.

Kind Regards,

Wilson | Customer Services
www.StrawberryNET.com

How am I doing? Email my supervisor *******@strawberrynet.com

Have you tried StrawberryNET.com mobile? Shop over 30,000 products, track your order or contact us. Simply visit StrawberryNET.com using your mobile phone and you''ll be redirected, or download the app for the iPhone or Android.

StrawberryFields
4 A Kung Ngam Village Road
Shau Kei Wan
Hong Kong

Tel: (852) 2591 0300
Fax: (852) 2811 5138

[||MjI2MTc2ODY=||]
Original Message
==========================================================
From: Cheryl Stephen <*******@icloud.com>
To: *******@strawberrynet.com
Date: 2020/07/10 08:22:49

I had the pleasure of writing a review.
It was the best think. I let people know that I purchased an
Item and had not gotten it as of yet.
I ended with "I WANT MY MONEY REFUNDED"
Be smart NEVER EVER DO BUSINESS
WITH THIS COMPANY EVER!
Sent from my iPhone

On Jul 8,2020, at 9:14 AM, *******@strawberrynet.com wrote:

Dear Cheryl,

Thank you for your email.

We are sorry that your order has yet to arrive.

We have been advised that due to current pandemic, some of US state have been lockdown, USPS and our shipping partner: Pitney Bowes are lack of manpower to process the huge backlog order and their facility were overloaded, order stuck at their warehouse.

Please bear with the delivery a little longer.

We are now chasing our shipping agent and we are doing our best to have your parcel arrive to you as soon as possible.

We appreciate your understanding on this matter and once the delivery process is sorted, you should receive your order.

We apologise for any inconvenience. If you have any further queries, please feel free to contact us again.

Kind Regards,

Catherine | Customer Services
www.StrawberryNET.com

How am I doing? Email my supervisor *******@strawberrynet.com

Have you tried StrawberryNET.com mobile? Shop over 30,000 products, track your order or contact us. Simply visit StrawberryNET.com using your mobile phone and you''''ll be redirected, or download the app for the iPhone or Android.

StrawberryFields
4 A Kung Ngam Village Road
Shau Kei Wan
Hong Kong

Tel: (852) 2591 0300
Fax: (852) 2811 5138

[||MjI2MTc2ODY=||]
Original Message
==========================================================
From: Cheryl Stephen <*******@icloud.com>
To: *******@strawberrynet.com
Date: 2020/07/08 20:33:48

I would like to have the money back
For a product I do not have.

Sent from my iPhone

On Jul 7,2020, at 9:46 AM, *******@strawberrynet.com wrote:

Dear Cheryl,

Thank you for your email.

May we kindly suggest you to contact Rakuten directly.

We apologize for the inconvenience caused. If you need further queries, please feel free to contact us.

Kind Regards,

Catherine | Customer Services
www.StrawberryNET.com

How am I doing? Email my supervisor *******@strawberrynet.com

Have you tried StrawberryNET.com mobile? Shop over 30,000 products, track your order or contact us. Simply visit StrawberryNET.com using your mobile phone and you''''''''ll be redirected, or download the app for the iPhone or Android.

StrawberryFields
4 A Kung Ngam Village Road
Shau Kei Wan
Hong Kong

Tel: (852) 2591 0300
Fax: (852) 2811 5138

[||MjI2MTc2ODY=||]
Original Message
==========================================================
From: Cheryl Stephen <*******@icloud.com>
To: *******@strawberrynet.com
Date: 2020/07/07 20:23:03

What I want know is; I was using
Rakuten site. Are you listed there?
I have yet to find your listing.
I have contacted the bank and I will
Research and contact Rakuten.

Sent from my iPhone

On Jul 6,2020, at 11:14 PM, *******@strawberrynet.com wrote:

Dear Cheryl,

Thank you for your email.

Please understand that due to the current pandemic we have no control on the sudden effect this has with flight and sea freight schedules as well as customs screening procedures.

As per the delivery company, "your shipment has been affected by transportation delays. Our carrier partners are operating limited flights as a result of the current global health concerns. We thank you for your patience during this force majeure situation, your item will be with you as soon as possible."

If you do not want to keep your order and the postal services have not delivered yet, please refuse the package when delivery is attempted. The postal service will then return the parcel directly to us without any further cost to you.

Once we can see that the package is being returned to us we will submit the refund for the order immediately.

We appreciate your understanding and consideration on this matter.

We apologise for any inconvenience.

Kind Regards,

Ratko | Customer Services
www.StrawberryNET.com

How am I doing? Email my supervisor *******@strawberrynet.com

Have you tried StrawberryNET.com mobile? Shop over 30,000 products, track your order or contact us. Simply visit StrawberryNET.com using your mobile phone and you''''''''''''''''ll be redirected, or download the app for the iPhone or Android.

StrawberryFields
4 A Kung Ngam Village Road
Shau Kei Wan
Hong Kong

Tel: (852) 2591 0300
Fax: (852) 2811 5138

[||MjI2MTc2ODY=||]
Original Message
==========================================================
From: Cheryl Stephen <*******@icloud.com>
To: *******@strawberrynet.com
Date: 2020/07/07 07:42:36

I want a refund now or I will bring my banking account management into the game

Sent from my iPhone

Good