Anand S.

Be careful e whatever brand you order, check the name of the merchant as they will always display it. HKTV Mall is just a third party platform. The deals sometimes are too good to be true and they are from the merchant and some of them are quite shady so be careful when ordering perfumes or skincare, only if they ar being offered from Sasa or colormix or Sephora then they can be trusted, companies like Perfume Station or strawberry net should not be trusted merchant. So read before you place an order.

I used to be a regular shopper at this site. Recently, I logged into the site only to realise they have changed the interface and made the entire user experience so much worse. Before it was simple, there would be a list of picture with price and one could simply add to the bag. Now everything is hidden. Whoever came up with this bright I terrace is going to get a lot of flack from their boss. Horrible,horrible,horrible interface…. Cannot even think of shopping,,you will think you have entered a phishing site.

I stop shopping after receiving such a lame reply from their customer service team…. High time somos other company can take over this gap and make money as this company future is bleak and downhill from here.

A company that does not keep user experience in mind is doomed to go bankrupt. This is exactly what the new interface is telling the shopper, don't shop here….

Feel sorry for the technical team whoever came up with this bright idea and for the senior managers who approved such a horrible user experience….

Shop elsewhere not here…..