website thubmnail of Strawberrynet.com

Strawberrynet.com

How would you rate Strawberrynet.com?
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Pennsylvania
1 review
0 helpful votes
Follow Linda B.
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I lost 42k to this site, they are not
Trustworthy, Telegr: Real_RecovExpert
Reclaimed my assets. If you are a
Victim, they are reliable.
WhAtsAp: *******768

Date of experience: January 21, 2025
Canada
1 review
2 helpful votes
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I ended up throwing away the La Mer foundation I purchased from Strawberrynet. It was watery and had an odd smell. I have used La Mer for more than 6 years so I know what a genuine product is like. Don't waste your money on this site.

Date of experience: July 20, 2023
California
1 review
2 helpful votes
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One credit card rejected twice, another rejected once from Strawberry. The $381 item was then sent to me without my consent.
A few weeks after my credit card was denied, I purchased item and received item directly from company.
After twelve emails with Strawberry, and them constantly asking what my problem was, I gave up trying to explain and now own two of the same items.
If you have to return anything, think again. Instead of reading prior emails, someone will respond as if they don't understand what you're talking about.

Date of experience: August 13, 2023
Florida
1 review
1 helpful vote
Follow Y V.
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The customer service provided by this website is terrible. They will take your money but refuse to refund any of it under any circumstance. I purchased 2 bras and requested to start the refund process. I indicated they were uncomfortable. They sent one larger than the other. They claim they sent me what I ordered and say it is best to keep the item than to start the return process...I have written them 6 times to no avail. Do NOT recommend this website to anyone. SAVE YOUR MONEY LADIES, stay far away from them.

Date of experience: September 22, 2023
Hong Kong
1 review
0 helpful votes
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Happy Shopper
April 27, 2024

I always find it very easy to navigate the website and they have great range of products. Their customer service team was always helpful and responsive whenever I had a question or issue. Very efficient!

Date of experience: April 25, 2024
California
1 review
1 helpful vote
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Fake
September 20, 2023

Received order after month,and sent me wrong size and email them about situation,and they are suggesting me to gift it to friend and there is nothing they can do.please don't purchase very bad customer service

Date of experience: September 20, 2023
Singapore
1 review
4 helpful votes
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Doubtful about the authenticity of the products.
December 20, 2022

I bought a Chanel Mademoiselle perfume from Strawberrynet. Have been using this perfume for as long as I can remember. So when I chance upon this company offering a sale discount I thought why not. Everything seems fine except the scent. When compared to the one I have, which bought from Chanel counter, its somehow smells different. You can tell the difference when you have been wearing same perfume for so long. So ya I'm skeptical.

Date of experience: December 20, 2022
Hong Kong
1 review
0 helpful votes
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The site's layout was intuitive and easy to navigate, making it a breeze to find exactly what I was looking for. Not only that, but the customer service team was incredibly helpful and responsive whenever I had a question or issue. Overall, my experience with StrawberryNET was top-notch.

Date of experience: April 25, 2024
Hong Kong
2 reviews
2 helpful votes
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Fantastic shopping experience
April 27, 2024
Updated review

"I recently used Strawberrynet to purchase some beauty products and was very impressed with their service. The website was easy to navigate and had a wide range of products to choose from, including some hard-to-find brands.

The ordering process was simple and straightforward, and my products arrived quickly and in perfect condition. I appreciated the free shipping and the fact that I could track my package every step of the way.

What really stood out to me, though, was the quality of the products themselves. I was a bit skeptical about ordering beauty products online, but everything I received was authentic and of excellent quality.

Overall, I would highly recommend Strawberrynet to anyone looking for affordable, high-quality beauty products. The website is easy to use, shipping is fast and reliable, and the products themselves are top-notch. I will definitely be using Strawberrynet for future purchases."

Date of experience: April 25, 2024

Fantastic shopping experience
August 2, 2023
Previous review

"I recently used Strawberrynet to purchase some beauty products and was very impressed with their service. The website was easy to navigate and had a wide range of products to choose from, including some hard-to-find brands.

The ordering process was simple and straightforward, and my products arrived quickly and in perfect condition. I appreciated the free shipping and the fact that I could track my package every step of the way.

What really stood out to me, though, was the quality of the products themselves. I was a bit skeptical about ordering beauty products online, but everything I received was authentic and of excellent quality.

Overall, I would highly recommend Strawberrynet to anyone looking for affordable, high-quality beauty products. The website is easy to use, shipping is fast and reliable, and the products themselves are top-notch. I will definitely be using Strawberrynet for future purchases."

Date of experience: August 2, 2023
Maryland
1 review
1 helpful vote
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I have seen these bras advertised by several companies. Strawberryi had a Facebook ad where the model shows the bra, and says that it is wireless and very comfortable. Wouldn't you know that when these bras arrived, they were completely underwired, and not comfortable at all. I contacted the company, which is in Italy by the way, and after back and forth emails, they offered to refund me $16. $16, when I actually paid $89! So don't waste your money!

Date of experience: October 28, 2023
Hong Kong
2 reviews
0 helpful votes
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Great Overall Experience
April 27, 2024
Updated review

I recently made a purchase on this website and I was extremely impressed with the overall experience. The website was easy to navigate, the product descriptions were detailed and accurate, and the checkout process was smooth and efficient. My order arrived promptly and was exactly as described. I will definitely be shopping on this website again in the future!

Date of experience: April 25, 2024

I want to applaud your user-friendly website.
August 17, 2023
Previous review

I want to applaud your user-friendly website. Navigating through your extensive product range was effortless, and the detailed descriptions and customer reviews provided valuable insights.

Date of experience: August 16, 2023
GB
1 review
0 helpful votes
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Appalling customer service
September 30, 2023

I purchased a set of 2 bras. Paid over $50 including postage to the uk. They sent me the wrong size, 40D when I ordered 36D, no fault of mine. Requested a return label. They offers me $3 and keep the items. The items are useless to me. Challenged this, they then offers me $5 and highlighted that I have to pay for the return which would be expensive as their offices are in China. So I am now out of pocket with goods that are useless to me because of their mistake. Insulting and damn right out of order.

Date of experience: September 30, 2023
Japan
2 reviews
1 helpful vote
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Cannot trust them
September 13, 2023

I have tried Kersatase shampoo- it smelled a little off.
Clinique cream eyeshadow- it was dry and hard to use

This doesnt boil downt to authenticity. It all boils down to how well established, secure and controlled is their warehouse storage conditions? If an online company doesn't show or prove that they have this down pat (especially selling all sorts of different cosmetics ingredients and items, then do not even think twice to buy from them… Not unless you are willing to pay less for less quality!
Just google search warehouse, cosmetics, standards:
"products may require specific storage conditions, such as temperature or humidity control, to prevent spoilage or degradation. Failure to store these products properly could result in damage to the items, rendering them unsafe for use."

Date of experience: September 13, 2023
Czechia
1 review
7 helpful votes
Follow Veronika T.
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Please don't order anything, even if you have heard that someone had purchased from them something before. Definitely not as it is now. Probably they are trying to close it and run away... otherwise I can't believe that such thing was happening to me. Waited for over 55 working days. Then had to contact the post proactively several times, then confirm the value of the goods, then had to pay extra 65 USD for local delivery and customs. Oh, no delivery to final address, with all the correct address details. The customer service is worst ever. No refund, Even though in the order and further conversation it was mentioned by them that all costs are covered. Never, never order anything from
Them, guys! And. The parcel came all squeezed

Date of experience: July 21, 2020
GB
1 review
1 helpful vote
Follow A R.
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I ordered 4 Devacurl products. They took 14 days to arrive to the UK. I was charged a customs charge thanks to our government (everything that comes in from outside the EU and over £15, is liable to a customs charge and I'm not sure why people are blaming Strawberrynet.com for this). I followed their instructions on their website (which was very simple) to get a refund for the customs charge (on a Saturday afternoon) and the payment hit my PayPal account within 5 hours. I'm very happy with my first order and will be ordering with Strawberrynet.com again.

The customer service has been exceptional.

Date of experience: September 22, 2019
Switzerland
1 review
14 helpful votes
Follow Nam-Hee K.
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I used to have positive experience with StrawberryNet when there was no shipping cost without limit amount of purchase. (Now their policy is changed: worldwide free shipping is only above 75 dollars and they advertise 'worldwide free shipping' without clear information)

StrawberryNet sells cosmetics NOT for sales! I even had to pay custom tax to receive it.
It's very disappointing.
Their policy is not transparent and they do not give necessary information of products which customers should know.

Date of experience: December 24, 2019
GB
1 review
6 helpful votes
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Unexpected duty
August 4, 2015

Bought face cream x3 for good price, total order £51, would not deliver until paid additional £17 to pick up from post depot! This made it no cheaper than Uk. Not made clear coming from Hong Kong. Unsure if Genuine product.

Date of experience: August 4, 2015
GB
1 review
5 helpful votes
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Product didn't arrive
November 30, 2017

I wish I'd done a quick online search of reviews before placing an order but presumed it was a legit UK based company. Product never arrived. Postal tracking function doesn't work. They've not replied to any of my emails.

Date of experience: November 30, 2017
GB
1 review
9 helpful votes
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Terrible experience
December 3, 2019

Terrible experience! I False advertising of free worldwide shipping when VAT is payable at customs. I paid more in charges than some of the products were worth. They advertise sales and promotions and reduce further within a few days of purchase. Customer services are very unhelpful and quite frankly don't care that they are misleading consumers. Use at your peril. I will not be using them again!

Date of experience: December 3, 2019
New Zealand
1 review
0 helpful votes
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Good site
August 12, 2023

Overall, I highly recommend Strawberrynet for their excellent products, user-friendly website, and top-notch customer service. I will definitely be a returning customer!"

Date of experience: August 10, 2023

Overview

Strawberrynet.com has a rating of 2.3 stars from 156 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Strawberrynet.com most frequently mention customer service, credit card and post office. Strawberrynet.com ranks 68th among Bath & Body sites.

service
21
value
17
shipping
16
returns
13
quality
19
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