AsurionReviews 12,551

It has been almost 2 months multiple times swapping the phone that works for my mobile company. Every single rep. I talked to promised quick service? Or promised resolved the issue but didn't or couldn't Horrible customer service,( they say things to get you off the phone quickly) they don't communicate within department(warehouse) to figure out to updated on status of inventory availability. Meantime it impacted our business big time. Almost I am thinking they are SCAMER! As long as they collect our money monthly, that is all they are after. MONEY, MONEY, MONEY. I am from South Korea, maybe I will call to South KOrea to get my phone, I guaranteed it will be faster than this company.

Just say no. You will pay $9.00 per month and when your screen needs fixed, you will have to drive 1.5 hours away and wait 2 hours for the repair for a total of 5 hours of your life you will never get back. *****Better yet, they will schedule a mobile repair and cancel on you 3 times without any reason***** Lastly they offer you the total phone replacement which costs 200 dollars. Real sorry sir... Nasty uncaring customer service

Impossible to get information or make a claim. They would not take a claim for warranty on a screen they replaced. Soon after the screen had burn in which they didn't even know what that is. After numerous phone calls they told me I'd have ti oay 150$ to get a refurb galaxy 8, which is basically what they go for anyway. This after I'd paid them well over 300$ over 2 years.

Summary: Crappy service, and you're getting ripped off.

Asurion by Bell
1. I paid them over $400 in charges and when I needed to use the service they charged an additional $100 for a phone that was worth less than $150.
2. They took almost 4 months to replace the phone and not even the correct phone but a lesser phone. After talking to the manager I accepted the phone to move forward and sent back the old phone.
3. I then almost two months later received a letter informing me that they had not received the phone. I called and was assured that this was a mistake and the phone was indeed received.
4. Three months later I received an additional $300 fee for not returning the device from my carrier (BELL).
In addition I have spent hours on hold and speaking to their staff to try to resolve the issue.
5. So in summery if you would like to avoid many months of frustration, terrible customer support, `lost products`, surprise additional cost and billings do your self a favor and avoid this company.

Spent 1 1/2 hours trying to file claim for computer. Online would only take info for phones. Robots would not chat because thier systms were down. Finally found contact number through ask.com. Was told even though i had insurance, they couldnt help me because i didnt know how much i paid for the acer computer. I cancelled remaining 3 years on my policy and will buy another computer, but they would not give me confirmation number that i even called them.

I learned throughout the years that if they offer a warranty GET IT! I stick to this method and know that especially for big purchases I NEED insurance. So when I decided to invest in my first spendy camera I shelled out the extra money to have coverage just in case something went wrong over the next four years. My Canon Camera was great and as my photography progressed I invested in an external flash. I made sure it was compatable with my make and model and there are plenty of Videos I have watched... I had to watch (trying to figure out what was wrong) that backs me up.The flash wouldnt work actually it wouldnt even let me get past a certain menu its like it has a glitch its stuck on a caution screen. I call Asurion and I send it in to get fixed... they send it back... unfixed with a note attached saying it was fixed... I sent it back again per their request... they send it back again saying there is no issue... I talk to a lady who says after three times I can get a refund no problem just send it back one final time and I will receive an exchange or refund... THEY SENT IT BACK AGAIN to me! They said it was a software problem and they cant fix this its not covered! I go to Canon! They cant fix it either! Now I payed for a camera AND insurance and I cant even use it for the projects I need them for. I have since purchased 2 Sony cameras and highly recommend them. I would stay away from Asurion and Canon simply for their VERY poor customer service. I started this process of sending my camera back and forth in March 2017 it is currently late June 2018 and no one has offered any real help.

My husband pays for insurance on our verizon phones. My screen had cracks and scratches on it so they came out and replaced my screen for $29. Well the next day I woke up and it had deep scratches spreading over the screen. I go to a Verizon store to have a new yempered glass protector on it and the man tells me I should. Contact asurion. So I did and after speaking with 3 different people and telling them I shouldn't have to pay again they tell me they put on a case that had no problems and that they can't do anything about it and the warrants is only if something happens to the phone inside. So within 24 hours my screen got cracked again. Absolutely horrible.