Steve T.

Asurion by Bell
1. I paid them over $400 in charges and when I needed to use the service they charged an additional $100 for a phone that was worth less than $150.
2. They took almost 4 months to replace the phone and not even the correct phone but a lesser phone. After talking to the manager I accepted the phone to move forward and sent back the old phone.
3. I then almost two months later received a letter informing me that they had not received the phone. I called and was assured that this was a mistake and the phone was indeed received.
4. Three months later I received an additional $300 fee for not returning the device from my carrier (BELL).
In addition I have spent hours on hold and speaking to their staff to try to resolve the issue.
5. So in summery if you would like to avoid many months of frustration, terrible customer support, `lost products`, surprise additional cost and billings do your self a favor and avoid this company.