It has been almost 2 months multiple times swapping the phone that works for my mobile company. Every single rep. I talked to promised quick service? Or promised resolved the issue but didn't or couldn't Horrible customer service,( they say things to get you off the phone quickly) they don't communicate within department(warehouse) to figure out to updated on status of inventory availability. Meantime it impacted our business big time. Almost I am thinking they are SCAMER! As long as they collect our money monthly, that is all they are after. MONEY, MONEY, MONEY. I am from South Korea, maybe I will call to South KOrea to get my phone, I guaranteed it will be faster than this company.