Overview
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
I've been a paying customer for over a year without putting in any claims. My tv fell off of my wall so I put in a claim today and my claim was DENIED. Accidental mishaps are NOT COVERED like they say. Damaged tvs are not covered through your Asurion home plus account, even though it states it covers accidental damage. (Photos attached)
I can't believe i finally cracked a screen after over a decade of having cell phones. My last purchase, my seller recommended Asurion and I took it. Boy, did it pay off. I simply submitted a claim online, took my phone to Asurion recommended repair facility and within 2 hours had my repaired phone back, free of charge.
Loved it, loved it, loved it!jdjdjdjdhfhdhdjdjfjfhfjdkdjfbfnfjdjfh
Awesome! Awesome! Awesome! Awesome! Awesome! Awesome! Awesome! Awesome!
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Muy buena mucha amabilidaddefinitivamente los recomiendo gracias
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- Nashville,, TN
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good morning, Ginny. We are truly sorry to hear about your TV and your claim experience. We have captured your feedback to provide to our leadership team. If there is anything else we can do to assist, please let us know. -Rue