AsurionReviews 12,512

I purchase a refrigerator from Home Depot and decided to add the insurance which is provided with Asurion. My refrigerator was leaking water from the bottom and it was not cooling. I call Asurion to come service my refrigerator and I was told that I need proof of purchase, which is already indicated in their system. I forward my receipt to Asurion and schedule a appointment for someone to come out and service my refrigerator. I waited all day for someone to show up and no one never showed up. When I call to see what happened with the service person they told me that I called and cancel my appointment. Which was false information. I scheduled a another appointment and finally someone came out and told me that they had to order a part. When the part was in the tech was able to service my refrigerator. I was out of a refrigerator for 3 weeks due to Asurion not wanting to service or troubleshoot my refrigerator because Home Depot never I had it the protection plan on the invoice that was sent over to Asurion. It took three or four months before I was able to get my money back for my food spoilage. I was also told that I was going to receive a $50 gift card that I never received. I do not know how the CEO for sure you sleep at night knowing that their company is full of crap and someone needs to take action and shut them down. I really wish I had the money to hire an attorney to investigate all the issues that everyone is going through to have them shut down.

We bought the extended warranty for a range bought from Costco through Asurion Excellence plus! The Range stopped working so initiated a claim, 2 months down the line I still do not have a range, the initial service technician that was booked never showed up, so I called them. They do not service my area and have told Asurion this multiple times. They rebooked the only other service technician, however this companies online reviews were disgusting, including bad workmanship, aggressive service techs and overpricing. I informed Asurion of this and that I was not happy having this company in my house especially as my wife is on her own most of the time. 2 months later and multiple calls to Asurion still no further forward with my range being fixed or refunded. I have been promised a manager would contact me twice and no calls have ever been received. Will never purchase a protection plan via Asurion ever again and Costco also wiped their hands with this claim saying it was all down to Asurion to deal with and nothing to do with Costco.

I got their insurance under the impression my phone was covered. I was told my phone was covered.
I pay almost $20 a month for insurance that says unlimited screen replacement for $29 among other things its covered for. Well tried getting my screen replaced but asurion refuses to uphold the contract stating my phone isnt eligible but nowhere in the contract says my phone isnt eligible. Yet they refuse to fix it but they sure have no problem taking my insurance payment. If youre only going to pick and choose which phones you want to fix then, do the logical thing and I dont know put what phones arent covered so people dont buy this insurance and get ripped off by your false advertisement. Also very rude customer service wanted to argue and talk down to and laugh at me because im trying to get what I pay for. This is a joke, all they care about is robbing their customers.

My son bought an extended warranty for his Razor bike through Asurion. When the bike stopped working well, we reached out to Asurion and they asked us to mail the bike (it's huge!) but at their cost. We finally found a box large enough and mailed it off. That was over two months ago and despite calling multiple times each week and being assured that someone would call us back with an explanation about where the bike is, we have no idea what is going on. Each time they tell us the bike is somewhere else and we call that place and nobody knows about the bike. There are conflicting stories every other day and we have no idea if we will ever see the bike again. Sitting on hold only to be told that nobody knows anything but someone will call me back, which they never do, has been incredibly frustrating. Meanwhile, we have no bike.

Worst experience ever... I have 6 phones on my account. I have been paying for asurion insurance for years and NEVER filed 1 claim. My screen cracked so I put in a claim and was charged $30. Ok fine had to wait a week for my appointment to fix my screen. Ok fine. He comes fixes my screen and tells me the screen didn't take and now my phone is not working. It's the iPhone 11 Pro Max. He said call the company and tell them what happened and they will send a new one ASAP. Ok fine. They send paperwork that wouldn't download, had to call them 4 times. Finial, y got paperwork filled out and sent back. I was told I would get an email In 3 hrs and waited 22hrs still no email. I call back they said mine is still in review. How.? It's not even my fault the phone won't turn on. They are saying I have to wait 24 hrs because the review is backed up and then "if they decide I'm warented a new phone they will ship one out" so now I didn't have my phone Thursday, now Friday, Saturday is the 4th July so it's not coming. They said it would be here Monday. So 5 days without a phone that I do my business on. Plus they wouldn't give me a loaner. They are not flexible. Please save your money and look at other options like Apple care. What a nightmare.

I have paid $14 for Samsung s8+ for years phone charging port not charging correctly I called to get it fixed and they told me I have to pay a 199 dollar deposit for them to fix my situation I really don't see a need for them they get getting free money because I have paid for a new Samsung for all the monthly payments that's been made I ask if I can atleast keep my old phone and I can't for the phone they will send I can just buy one anywhere for 199 it a RIP off and I canceled my insurance because its really not worth it it's a scam and I'm not writing this out of anger it true facts

When screen of my laptop was cracked, I did not expect that 3 months later and after multitude of repeated phone calls to Asurion customer service I will still be waiting for shipping label so I can send my laptop for repair. I cannot count how many times I asked for shipping label- each time I was assured " it will arrive it 24-48 hours via ups" and then nothing did. I spent 200 $ on coverage for laptop in exchange for non-service- which is basically fraud. Will never ever again purchase coverage with Asurion.

What's worse than possessing a broken phone and having the folks who are to replace that phone require that you call them? Possessing a broken phone and having the folks who are to replace that phone require that you call them, and then being told by that company's website that your address doesn't exist and you're required to call them again. Apart from the CSRs being pleasant and cordial, there has never been any part of my dealings with Asurion when I thought, "Hey, that actually went pretty well for what it was." But for the people on the phones, I would like to have given Asurion zero stars.

This company is a horrible insurance company. I've been put through so much with them as to being transferred back and forth to AT&T and asurion. I've been hung up on and treated like and idiot. They say that they have no contact with AT&T and yet they have contact with AT&T for there affidavit that they need me to sign. This company is so unprofessional and unorganized. They don't listen 2 costumes and hang up on them. This ain't no insurance company. This is a unprofessional company.

I have had at &t cell phone service and asurion insurance for over 15 years. Have not made a claim so have been paying for this service. Recently had a screen crack and had 3 different appointments to have someone come to my home to repair it( usually a time frame of 3 hours) all 3 times the tech never showed up and never called.( unprofessional) This caused me to miss a day of work as well. After the 3rd time i was told i would get a phone for 49.00 the price of the repair and that i would receive a email sayinghen i would get the phone. NO EMAIL! So once again i call and i am told that i would not get a phone. This is not acceptable, i am leaving adurion insurance and at&t. This has been a 3 week process and my phone has glass pieces going into my fingers. NEVER AGAIN WILL I DEAL WITH THEM. They dont even deserve a 1 star.

This company has taken about 4 weeks to even get me an answer if they've found a repair center near me to fix my Toshiba portable AC unit or if they'll replace it. After the first 2 weeks, they sent a guy who he them Asurion up front "i'm not certified to repair closed units" but Asurion wanted him to "verify" it anyway. He verifies he cant fix it but apparently Asurion took it as "its still repairable, just not by him." So i'm back to square one waiting for them to find a repair center. They offered me TWICE for ME to find my OWN repair center and pay for it and they'd reimburse me. I'm sorry but i didnt pay for the warranty to do the work MYSELF. I told them no. I've now sent them 3 emails replying to their last email and radio silence. They have led me to believe on two occassions now that they're about to process the replacement/new unit request and then the next time I call them, we're back to "we're looking for a repair center". Week 4 and still no answer. The ladies on the phone are snooty and do not know how to deal with upset customers. I cannot believe Home Depot uses such a $#*!ty warranty company. If i was a reputable company such as Home Depot, i'd want nothing to do with such a shady vendor.

I filed a claim for a broken screen on my phone with Asurion on 6/9/2020, and asked for the repair to be done at my home. After no one showed up, I called to find out that Asurion randomly changed it to a in-store repair, but when they sent a reschedule email, it still showed my home address. I went to the store on 6/17/2020, to find out they didn't have the part. They rescheduled me for today, 6/22/2020, and guess what, they still don't have a the part and the higher ups said there was nothing they could do. Also, the girl assisting me said I would have to call back in 3-5 days to reschedule and appointment. Asurion is the biggest JOKE around.