Overview
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
My son's phone was cracked. I filed a claim online one night, and the next afternoon the tech was at my house at the scheduled time. He fixed the phone, offered a glass protector, and was on his way. It could not have been easier or more efficient. Definitely worth the price for insurance.
Filed a claim online in early afternoon and had my phone the next day. The instructions provided by Asurion were fast, easy and seamless. There was no downtime and no trips to my service provider. I was up and running within an hour.
I am very pleased with service repair on my galaxy cell phone. The guys at this location are very professional friendly and thorough. I would recommend you coming to this location for your repairs.
They are fast and their customer service is great.
I had an issue sharing photos received in my text messages. Went to Chat With Us through my online Verizon Wireless account and was connected with Heidi at Asurion. She guided me with easy to understand instructions until my issue was resolved successfully. Thank you Heidi!
Due to the heat wave Virginia is experiencing. My phone screen was fired. I went to Verizon to get it fixed. They sent me to youbreakifix and it was quick ( only two hours), I have waited many days at other store for phone fixes. Amazing customer service! If you do not have phone insurance through your phone company. It is only 1$ a day or 30 dollars a month! Worth the money!
Really appreciate your Great staff at your Decatur Blvd. Store! Very knowledgeable and friendly staff!. Phone was repaired in a couple of hours and associate kept me informed about the progress on the repair! Thank You Again!
The technician was very kind and courteous throughout the entire process. They arrived promptly at my home, ready to begin the repair. I was impressed with their expertise as they quickly diagnosed the issue. The phone was fixed in a timely manner, allowing me to resume my day. Overall, I am extremely satisfied with the service.
The Asurion representative came to the house within the time frame I selected. He gave me advance notice of his estimated time of arrival. When he arrived he was pleasant and had me sign the consent. Everything was done inside his work van in my driveway. It took roughly a half hour and he was on his way. I was impressed with how quick everything was, and I liked how they came to me. It beat having to go sit at an AT&T store for a period of time. It's definitely worth paying for the insurance.
I was dreading replacing my phone, thinking it would be a long and frustrating experience. I am glad to report that Maria made it easy and fun! She was knowledgeable, efficient and patient with me. I truly appreciate the time she spent making sure I received what I wanted a needed!
The tech communicated so well to set up the appointment. When running late he called to let me know and was very apologetic. The service was FANTASTIC! Took around 20 minutes for him to completely fix my screen issues. Very knowledgeable and well mannered. Very professional! Thank you for your help!
My experience with Asurion was very professional, fast, and friendly. By me being on a job assignment away from home I dropped my phone and it cracked my screen. Went to at&t and they directed me to asurion right down the street from where they were at. I was expecting that I wouldn't get my phone back until 2-3 days but low and behold i was completely shock when Aiden told me it will be ready in 2 hours. I was super excited 😄 and grateful to have my phone back on the same day.
As for filing my claim when my mobile would no longer hold a charge, was straight forward, however, I have another claim to file and your system isn't at all easy, in fact after numerous attempts your system provides a 800 number. There should be a prompt to file another claim.
Was a overall great experience. From setting up my appointment to the technician fixing my phone. I rarely use my insurance but I have always carried it for the past 20 years. Thank you so much for a great transaction from start to finish. Perfect In every way.
The tech support specialist Jasmien, worked with me even though Amazon had dropped the PO Number. It has happened before. I was able to get a full refund upon return of the Item. Outstanding Tech Support.
April was very patient and helpful. She was also able to direct me as to how to restore everything I had on my old phone that i could not access due to the screen being broke. Very pleasant experience
My first time using my product warranty service and it was a breeze!
With all the complaints you hear about getting help with products I was hesitant.
Happy to say there was no problem at all!
Thank you Asurion!
Quick, easy, fixed the problem, and was very polite and respectful! Great customer service is hard to find nowadays, but I can say I can't remember a time when I've had bad customer service with Ausrion
A couple of days ago, I submitted a claim to Asurion for a defective LG TONE Bluetooth device. Following the submission, I was informed that I would receive an email containing a shipping label. However, despite checking my inbox daily, I have yet to receive the email. Today, I initiated a chat with Asurion and was connected with Reynaldo, who demonstrated exceptional professionalism and patience while assisting me. He posed the necessary questions to verify my identity and efficiently located the correct Bluetooth device to facilitate my return. Throughout our interaction, Reynaldo provided outstanding customer service, and I appreciate his dedication to resolving my issue. Thank you, Reynaldo, for your invaluable assistance. Your exceptional service is a testament to your value as a representative of Asurion.
My Asurion tech was the most amazing individual to offer to meet me at my place of employment earlier than my scheduled time as I would not be able to leave work earlier. He was curteous and very efficient and knowledgeable. He fixed my device in no time at all & hand delivered it back to me. So pleased with the results both times we have ever had to file a claim.with Asurion. Both issues were fixed promptly and the process to file a claim is so easy!
Gerson was very helpful in activating my replacement iPhone 16 pro. He was a pleasure to speak to and made conversation while I waited for my phone to activate. He walked me through every step and explained it if I needed help.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members