Overview
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
Wow! Where can I start? Scheduling was a breeze, technician arrived on time, he was extremely nice, and my phone was fixed in 30 minutes. Highly recommend if you need a repair! Fixed my iPhone screen and didn't have to wipe or reprogram it.
Our tech, Jordon, was on time and very friendly. He communicated well with letting us know of his arrival, he was very informative with the process of repairing our phone, and did a great job in a timely manner. Thanks so much for your help!
I forgot to mention previously that my rep, Chelsea, also offered me a cool program called verizon home insurance or something like that, if i wasn't experiencing my current issues i definitely would have went for it. What a legend.
I could not erase my old iphone to send back. I called number that they said to erase device. It said At & T. That person didn't have a clue. Was suppose to send me an email and to Protect. No email and it went silent. I called Asurion and I got someone named Brandon. Needless to say the Pro directed me with ease. I think he needs to go and train some people.
Top notch service. The gentleman arrived on time. Came to my door, told me it would take 15-20 minutes to diagnose. Exactly 15-20 mins later he was knocking on my door and i had a fixed screen. Couldn't recommend more. So much easier than traveling all the way to the store and waiting hours when it is 35 mins from my home.
First time having an issue with a device. Once I called, I explained my situation and they were very kind and explained what was happening next. Once they transfered me to a representative specifically for my situation, they were also very kind. They had no issue on explaining things and letting me know what the best solution could be. As someone with anxiety. I truly appreciate the kindness that was given to me by these 2 individuals.
I just called Asurion under my iPhone warranty and they gave me all the options to fix my broken screen and they complied with my request. Just like that it took me 5 minutes to schedule the service at my place of work. Incredible! This doesn't happens with other companies
My son damaged his phone (which happens to be on my account) the front was cracked and the screen suddenly went blank. He couldn't receive calls or make calls and his phone was very necessary for his job. I went online, put in a claim and someone came out to fix it the very next day! It took less than 30 minutes. I love this service. They are amazing!
The refurbished product I had covered was incorrectly listed as covered by the manufacturer's two-year warranty on Amazon's side, despite the seller only covering it for 30 days. Not sure if it was Amazon or the refurb company to blame here, but after speaking to Asurion's support my claim was approved despite the mistake in the system. Great service.
Very easy to use and get my cracked screen fixed fast! I have had insurance for years and this experience was the easiest and most customer friendly I have filled with Asurion. Highly recommended and with a zero deductible and they came to me to fix! A professional Tec came out and fixed my phone while I waited in my apartment lobby :)
I purchased a leaf blower from Amazon in December 2024. By the end of June 2025, it stopped working. I checked the fuel level and electrical connections but could not find anything wrong. I am very glad I purchased the three-year protection plan. I contacted Asurion, and on the same day, they sent me a gift card for the purchase price I paid on Amazon, which I used to buy another leaf blower. Of course, I bought the three-year protection plan again. I encourage everyone to buy the protection plan; if anything goes wrong, they take care of it. I also bought the protection plan for my garden hoses as well.
The 12 Volt dual zone fridge/freezer I purchased in April of 2022 died earlier this year. I had purchased the 3 year extended warranty when I bought it on Amazon. I returned it in April of this year for repair, and just found out that it is not repairable. I got ahold of Asurion via Chat, and discovered that the return was approved. Now, I can get another dual zone fridge. I did purchase a large cooler from Walmart in the meantime, but that is to be expected when you are waiting to hear back from a repair facility. Excellent customer service by Asurion. I'll definitely recommend it to everyone.
My teen son left his phone on the roof of his car. He found it completely destroyed. This phone is his everything and he was devastated. We are talking the sky had fallen, how would he carry on drama. I was able to file the claim and within minutes got the shipping notice. Within 48 hours he had his replacement and life was good again. Thank you Asrion for keeping my sanity for a little while longer!
I purchased an adjustable king bed frame from AMAZON and the manufacturer warranty expires. I call the Asurion to file a claim and the chat rep was very emphatic. This very nice to know we still have reps in the support industries that are very much human even though chat..
I dreaded going to get my phone looked at by the tech folks because I was completely frustrated with the phone service I have in rural Nevada. I have been a loyal fan of AT&T and find them harder to deal with these days. I went to the Asurion folks who listened & offered a possible solution to the problem. Change the SIM card to possibly improve phone service! Seems simple enough and now to get AT&T to assist. I was impressed by the tech's knowledge and provided excellent tech service. The clerk who I first approached was also very helpful. Excellent customer service from both.
We purchased a dehumidifier back along and causally spent extra for insurance. The device gave up a week back to our frustration and at a time that we need it most. Worked with Richie at Asurion and what a delightful surprise. Well trained and customer focused speaks a lot to the Asurion company. Especially during this time that customer service has kind of taken a back seat. Thank you all for making our day and making the process so very simple, quick and putting us first.
That you so much for coming to my mom's rescue right at our home. My mom broke her screen on her phone & she was given the option to have the work done at home. That was a lifesaver for my elderly mom not having to leave home. She sometimes becomes overwhelmed completing tasks she's never done before. She was so relieved when the technician came to her.
Good experience took care of the problem with my gun, not charging the process was smooth and cardi is straight to the point. I recommend all your applies online to be purchased with insurance package.
I had the pleasure of Sheena, from Asurion, providing me with assistance today. She assisted me with all of my phone issues and truly showed she cared about satisfying every issue I had. Can not thank her enough.
Buy the insurance coverage. It is well worth it. Using the website is easy to navigate. The chat assist was amazing. Smooth conversation, less than 20 minutes and refund on the way. Highly recommend 5 out of 5
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members