I took a break from doing administrative d work to be a nanny. I was working for one single father that ended up sexually harassing me and following me so I quit. Care.com terminated my account and would not tell me why and would not allow me go speak with a manager. They would not hear my side of story. I also kept getting charged on my credit card for background checks even after my account was closed . I had to have my cc company block them. I am forced to go back into admin field and get hurt through a temp job and now I'm out of work and have workers comp lawyer. You can't win. Anyway care.com customer service scks. Half the time if you call you can't get a live person it keeps going to same cycle. They shouldn't be allowed to do business they should be shut down. And to close your acct you should have the write to know and be able to discuss with a manager . Do not use this site they are scammers.