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ASOS UK has a rating of 1.88 stars from 58 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ASOS UK most frequently mention customer service, and next day problems. ASOS UK ranks 257th among General Apparel sites.
No positive highlights yet
Accurate, quick, quality service and support. Very easy process to order and have good shipped. Thank you. I will buy more.
I tried to buy a pair of shoes through their website using my One4All gift card. I was unable to and they blamed One4All for this. Messaged Taylor, who advised to buy a voucher through the ASOS website with my One4All card. When I tried to do that, they rejected the order and blocked my account (I have all the chats saved to prove this). Contacted their chat service 7 times over 4 days. Messaged Taylor, Leanne, Aaquib and some other people. Leanne was by far the rudest of all. People kept logging out while "looking for a solution". No actual solutions offered, no manager available, no one to contact. I called head office, spoke to the receptionist, apparently they are not allowed to give any names, or emails, or contact details for any of their staff, and advised to "keep trying the chat". Wow, I mean, can a service be more inaccessible than this? I genuinely think this is a SCAM service and I advise people to stay well away from it.
I have been shopping at ASOS for more than 3 years and I can honestly say that I am very satisfied with their overall service. I'll be honest, if you're looking for quality branded clothing, keep away! But having said that, the items I have purchased have always been of decent quality and arrived quickly. The returns policy is also very easy to use and understand.
I have bought a variety of items, including flat shoes, dresses, and earrings and they have all been of satisfactory and affordable, and are still in okay condition even after several years.
Tip for consumers:
I would highly recommend ASOS to anyone looking for decent quality clothing at reasonable prices.
Products used:
Dresses, Earrings, Shoes, Belts
Why they offer a lot on the website as discounts, and them you click happy your size and them the disappointing part, Just availble XXXXXXXL or XXXXXSSSSS
That make you nuts. As your expectation was positive as you see all the stuff, after a while you ended buying just something that was not that your desire on the page.
Honestly they should remove items by the filters, so if i made a search example SIZE M. Why they should still appear on results stuff XXXXXL? No sense.
Although I've been shopping with asos for a very long time they have recently come up with some strange international shipping idea and instead of receiving my order after 10 days I got it after a month. I have never received any reply to my complaint. *******@asos.co.uk address exists only in theory, in practice the messages get returned as undeliverable. I don't think I will be coming back.
Reasonalbe quality clothing at reasonable prices.
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