I would not trust ASOS anymore after ordering from them since 2000 the start of the company. Since they've had a bad year of sales, They have now started to scam loyal customer ignoring there emails contacts and Facebook messages about refunds.
They've decided to combined my two orders and ship them to me in one parcel but when I sent both full orders back in the same package as they sent me they only decide to refund me for one order. This was over a week ago.
They've received the return but have decided to ignore my emails, contact by online form and Facebook messages so that they can avoid refunding me.
I then decided to call them regarding this and after a long conversation explaining what they did they guy said he issue a manual refund for that order. ( again which was a complete lie he did not do this because I know for a fact when they make a manual refund it's the same process you would still receive a email confirming the REFUND. I did not receive this.
I will now have to contact the ombudsman in order get my refund.
They have wasted so much of time and even more now. I actually hate this company now. They will be losing a lot of loyal customer. Do not risk your money anymore by shopping at ASOS.