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Shop a.

2 Level 2 Contributor
  • 6 Reviews
  • 4 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Beauty

Member since April 2017

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6 Reviews by Shop

I would not trust ASOS anymore after ordering from them since 2000 the start of the company. Since they've had a bad year of sales, They have now started to scam loyal customer ignoring there emails contacts and Facebook messages about refunds.

They've decided to combined my two orders and ship them to me in one parcel but when I sent both full orders back in the same package as they sent me they only decide to refund me for one order. This was over a week ago.

They've received the return but have decided to ignore my emails, contact by online form and Facebook messages so that they can avoid refunding me.

I then decided to call them regarding this and after a long conversation explaining what they did they guy said he issue a manual refund for that order. ( again which was a complete lie he did not do this because I know for a fact when they make a manual refund it's the same process you would still receive a email confirming the REFUND. I did not receive this.

I will now have to contact the ombudsman in order get my refund.

They have wasted so much of time and even more now. I actually hate this company now. They will be losing a lot of loyal customer. Do not risk your money anymore by shopping at ASOS.
First time ordered my lehenga and some jewellery from here they were wonderful from start to finish. Diya talked me through my measurements which I made a few errors on so they don't just stitch to anything if its not correct they get in touch.

My order arrived and the lehenga was so stunning the image online did not do it justice. The fitting was perfect as well. My bridal necklace set and separate earrings was also very beautiful such delicate pieces.

I will order again from here.

Tip for consumers: You can leave any additional comments when placing the order such as special requests when you want the order by etc and they will try their best to get it done.

Not only does it take over a week to receive goods with no option for express shipping they have Absolutely terrible customer service who are rude when replying to emails and they do not refund you on time even after two weeks of received the return back.

Telling you that the returns are shipped back to Netherlands center for their approval when you have ordered and shipped back to their uk center.

Worst thing is they dont even care just look at the number of bad reviews they have here and they dont care to even reply. Its not long before this company goes bust. This kind of attitude with customers and trying to hold onto their money for as long as you can will not get you far.

I would advise to shop elsewhere this is not a trusted company when it comes to refunds. They will try to do whatever possible to keep your money.

If you buy with a credit card make a chargeback claim so it goes against them. Companies like this that make me sick especially when they patronise you with their email replies.
This is my favourite online lingerie and nightwear store the loungewear is also very stylish and the quality is very good. I love it.
Beautiful stylish and great quality fashion clothing. Will buy again and recommend to all my friends and family.
They will take your money claim they've delivered when they have not and try to waste your times sending stupid forms and asking irrelevant questions which they already know.

TO ALL CUSTOMERS WHO ARE HAVING PROBLEMS WITH THEM GET YOUR BANK TO MAKE A VISA DISPUTE OR A CHARGEBACK. They will deal with the likes of boohoo who will boohoo all the way to there mommy once they've gone bankrupt from trying to rip off customers who actually shopped with them. THEY ARE ALSO APART OF PRETTY LITTLE THING SO BEWARE OF THIS DONT SHOP THERE. Same family run businesses.

The more chargeback claims and disputes they receive they will strike them off not give them a payment gateway account.

Shop Has Earned 4 Votes

Shop A.'s review of ASOS earned 2 Very Helpful votes

Shop A.'s review of Neiman Marcus earned a Very Helpful vote

Shop A.'s review of Neiman Marcus earned a Well Said vote

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