ASOS UKReviews 57

Why they offer a lot on the website as discounts, and them you click happy your size and them the disappointing part, Just availble XXXXXXXL or XXXXXSSSSS
That make you nuts. As your expectation was positive as you see all the stuff, after a while you ended buying just something that was not that your desire on the page.
Honestly they should remove items by the filters, so if i made a search example SIZE M. Why they should still appear on results stuff XXXXXL? No sense.

Just a quick FYI to any/ all customers reading this.

Do not purchase from this company unless you have extra funds to not only pay customs charges but then to pay large sums of money to return items to them even if your reason for a return is that the item was falsely advertised on their website.

I purchase 8 identical items for my wedding, used the size chart to order sizes and received items that looked NOTHING like the item that was on the website.

I contacted Customer Service to see what they could do to help me out as I am in Canada and returning the items would cost me another $60. Keep in mind that the items cost $130, I had already paid $40 in customs charges that I wasn't going to get back, and the items I received looked like maternity clothing instead of the photo online that looked great.

I was told "the Manager has agreed that you can return the clothing" "you are responsible for the postage" "I have done all I can do".

I shop at ASOS all the time and am a loyal customer and they weren't even willing to work on a solution with me.

Please don't trust these people with your orders.

I accidentally left out an underscored from the email address the voucher was to be sent to. I contacted them the next day (by live chat) and explained and was told it would be sorted. After a week I re contacted them - had to go the same info and was told it would be sorted. Still nothing! I tried to reach out to the email address I had wrongly entered and it would not accept an email - making me believe the voucher was never delivered. Long story short - I finally received my refund after 9 weeks and many, many, forms of contact - email, live chat and customer service - which I was charged a rate per minute. So please be aware.

Since writing my last review regarding Asos, I have contacted the consumer programme Watchdog regarding my complaint. I suggest others do the same as it might have more of an impact and Asos might realise they cannot treat their customers this way, after all we are paying good money for them to provide a service, which they are clearly failing in doing. They are an absolute disgrace!
I have taken my complaint regarding their couriers to the Retail Ombudsman, how can a company of this magnitude think it is acceptable for their couriers to leave a customers order in the street unattended and not even post a card through their letterbox, if it happened once I'd be annoyed, but accept this, but this has happened numerous times. They are quick to take customers money but not so quick to deal with complaints!

I have tried to communicate with customer care service but none of the employees were helpful. Especially Priya from ASOS Customer Care. I made 3 orders from your site one 125 pounds, one 87 pounds and one 93 pounds. The 2 orders came smoothly to my nearest post office but the one that was supposed to come on 8th of October never came. I told that to the customer service and they put me into a set of actions like it was my fault. This is unacceptable from a site like ASOS to have this kind of treatment to the clients. That was my last time ordering from your site because of that incident. I am very frustrated from how they treat their clients. The delivery is over 12 days delay and I get no response from their customer service.

I liked asos, I ma their costumer more than 3 years but lately (half year) their
Services are so bad
Their order process is one week after you put order, delivery too late or even never come.
But what happen now is too much.
I made order for one couple as a gift, I made budget for every one to have the same value of gift... after one week asos sent me email "order dispatched" and
After that another email came with "we sorry one of the items is missing, out of stock"
Are they serious? Why didn't let me know and ask me if I still want the order?
Its holiday season they should know it will be gift specially if the delivery address is not mine
Anyway even if not they should first contact me and then dispatch it

I am done with asos bn

Although I've been shopping with asos for a very long time they have recently come up with some strange international shipping idea and instead of receiving my order after 10 days I got it after a month. I have never received any reply to my complaint. *******@asos.co.uk address exists only in theory, in practice the messages get returned as undeliverable. I don't think I will be coming back.
Reasonalbe quality clothing at reasonable prices.