Overview
Ask-Crew has a rating of 2.8 stars from 132 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Ask-Crew most frequently mention credit card and bank account. Ask-Crew ranks 5th among Question And Answer sites.
Went on this site only because Verizon sent me to this site to answer a question. I was told it would cost $1.00, which was paid. The my Bank's Fraud Center called up asking about a $74.00 charge to my debit card. I'm not about to pay $74 for these people. I never saw anywhere that I signed up for a subscription. You people need to do a better job and stop taking our hard earned dollars. Do it again and I will surely report you to the BBB.
When I think about AskCrew, I have only positive thoughts. I like services that work properly. For my money, I got the service I expected — no unpleasant surprises. Everything works as described on their website.
Thank you for your review, Alex! We are happy to hear you've had a positive experience with AskCrew!
I had my Facebook account hacked. Hired this service and it was a bait and switch. They hit my bank account seven times before I found out.
I hired them because I got screwed and they just screwed me again!
Hello Jerome,
We sincerely appreciate your feedback. We regret any confusion or inconvenience you might have encountered. We are committed to delivering transparent and user-friendly services to all our customers.
Our subscription details are displayed during the sign-up process, and we ensure our users are fully aware of the terms before proceeding.
Please call us at +1 (833) 660-0069 or send an email to billing@ask-crew.com and we will clear everything up!
BEWARE! Without my knowledge I was switched from an Apple site — I had to change my credit card number — to what looked like an authorized Apple Help site. I didn't realize that this was not Apple but another company charging $10 and asking for the info in my profile, including credit card number. Since Apple already had my cc number, I gave the new number to update it. After many "chats" with a dissembling agent, I found that this company has no connection at all to Apple. Now I'm worried about having given them my new cc #. I will have to get in touch with my cc bank and shut off any payment to them.
Thank you for your feedback, Kirke.
It looks like you might have been charged for our subscription, and we would love to help you identify this charge! For assistance with this matter or any other payment-related questions, please contact our billing team at +1 (877) 709-4031 or send us an email at billing@ask-crew.com
We are here 24/7 for you!
I was of the understanding that "you" were in contact with facebook, which was the ONLY reason I contacted you. After repeated attempts to get me into facebook, which failed, your technician told me that he was just a technician and not affiliated with facebook. It was a complete waste of my money and time.
Hello Eldon,
We are deeply grateful for your feedback. Ask-Crew serves as a digital bridge connecting users with a network of certified tech experts, ready and able to provide solutions for a broad range of technical challenges. While search engine algorithms may position our site as a valuable resource, we wish to clarify that we operate independently from Facebook. Nonetheless, our expertise extends to resolving various issues related to it.
Should you have any queries or require further information, please don't hesitate to reach out to us directly at help@ask-crew.com. We're committed to providing you with exceptional service at all times.
Debiting a senior citizen's checking account for $74 for services NEVER requested. Seems to be a pattern with your company. Provide PROOF of any authorization. Bet you have none. Is your rntire Gibraltar company fraudulent?
Hello, Karl.
Thank you for taking the time to share feedback with us and raising this question. Please let us assure you that we didn't mean for you to feel that way. 100% satisfaction is our goal here at Ask-Crew, so we'd love the chance to make this up to you.
We want to explain how our subscription works first. You purchase a 7-day trial subscription for $1. Once the 7-day trial expires, you will be charged $74 for a monthly subscription. We always remind our clients about the end of the trial subscription via email two days before it expires.
To answer the rest of the questions, we will need your help. We hope you will help us locate your account. Please email us at help@ask-crew.com, or if you wish to speak, call us at +1 (888) 873-7388. The Аsk-Crew team hopes we will resolve the situation together.
I bought a package that costs $900.00 I called the next day to speak with "Oracle Siren Rose" the phone rang once picked up and disconnected - not just that one time - I've tried several times and same results.
Finally, "Jim" answered and I told him who I was and the expensive package I bought; he grumbled and said he found my account but, it was only $233.00. I told him I wanted a complete refund, Jim said to call the next(his day off)but, I wouldn't get my refund. I'm in the process of going through my bank statements and find when I made the three payments.
Stay away from asknow! I wish I had investigated them
We are very sorry, but we aren't Oracle Siren Rose (you can write to this - https://www.asknow.com/chat). We are an Ask crew company that provides tech support. If you have any tech questions - you are welcome on our chat :)
I called HP for help with a printer that I've had for 6 months that would not print. Somehow I was directed to Ask-Crew. I worked with a technician for at least 2 hours and the printer still would not print. I gave up and closed my chat. Initially I paid $! For one week's service. If I wanted to continue the cost was $74/month, which seems high to me. I did not opt for the $74 service. I have been charged for that month and have been refused a refund. I will not be charged in the future. They have adamantly declined to refund me and when I look at their rating I can see why they are desperate to hang onto every penny.
Hi, Gail!
That’s not cool of us. We're always doing our best for our clients, but sometimes, the question is a challenge even for our Experts, but let us assure you that they're developing this superpower daily! Still, we're sad to hear that your issue wasn't resolved.
Let us clear everything up. Here's how our subscription works: you purchase a 7-day trial subscription for $1. Once the trial expires, you will be charged $74 for a monthly plan. You can find more information about it here - https://ask-crew.com/info/terms-of-service/. If you still have any questions, we will be happy to answer them. You can always email us at help@ask-crew.com, or if you wish to speak over the phone, call us at +1 (888) 873-7388.
Called for advice regarding AVANTI delay compensation. No idea what I was talking about. Gave me a phone number for customer service. Was wrong number. Cost me $1. They then debited my cc account for $74. Have tried to email to cancel subscription but keep getting them back as unsent. Cannot find a contact them. Only option was to cancel my CCard and inform the bank.
Hello, Terry.
We understand your disappointment with us and agree it's not cool at all.
It's sad to read you had so much trouble because of that. We've created our service to solve our customer's problems, not create ones.
We want to make it clear to you how our subscription works. You purchase a 7-day trial subscription for $1. Once the trial expires, you will be charged $74 for a monthly plan. You can find more information here - https://ask-crew.com/info/terms-of-service/. Also, please note that we remind our clients about the end of the trial subscription via email two days before it expires. If you still have questions, we will be happy to answer them. Just email us at help@ask-crew.com, or if you wish to speak with us, here’s our number +1 (888) 873-7388.
Was trying to get an issue resolved on my home computer and they told me they were only going to charge a dollar but when they charge TRIED TO go through my credit card caught them and warned me that they were a scam and were trying to charge my card $55.00 after they told me only a $1.00. I believe they are out of India. Need i say more.
Hello Paul,
It's heartbreaking for us to hear about your experience. It's really important to us that our customers feel secure and trust the services we provide. We would love the opportunity to investigate this matter further and address any questions you might have.
Please give us a call at +1 (833) 660-0069 or email us at billing@ask-crew.com
We will be happy to hear from you!
I sought tech help at MSNBC.com. MSNBC redirected me to Ask-Crew. Ask-Crew demanded a one time, $1.00 fee to help me. I agreed to pay $1.00. After getting uninformed assistance from Ask-Crew, I discovered that a $55.00 charge from Ask-Crew was added without my consent. Then I discovered that this is a recurring charge of $55.00 per month. Ask-Crew is a fraudulent scammer and should not to be trusted.
Hello John,
Thank you for your feedback. Note that Ask-Crew is an independent online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. At the same time, we would like to emphasize that we are not affiliated with MSNBC.
Please note that only customers can create an account on our platform through their actions. Without initiating a subscription, it is impossible to access a chat with an expert.
Regarding billing, our subscription pricing is displayed during the sign-up process, and we make an effort to ensure our users are fully aware of the terms before proceeding. If you need any additional information or have questions, please do not hesitate to call us at +1 (833) 660-0069. We will be glad to assist you!
I attempted to use Ask-crew for help in effort to recover my lost email account and was told
It was "lost forever". I subsequently found that I could easily recover the "lost" account
With icloud reestablishment. This seems to verge on fraud to note that the service would
Cost one dollar and I was charged $49.00 for an incorrect answer.
Hello, Bruce,
We're sorry to hear that our Expert couldn't resolve your issue with the email account.
Based on your review, we see that you purchased a 7-day Ask-Crew trial subscription for 1$. If not canceled, on the 8th day, the subscription automatically renews to a monthly one (49$). These terms are presented on the payment page before you purchase the subscription.
In case you don't intend to continue using our services, it’s possible to either cancel your subscription in your account settings or by sending the request through Contact Us form: https://ask-crew.com/info/contact-us/. Hope this helps!
I just used this website for a simple question about google envelope. Like what is google envelope for website verification and what if my cousin from overseas asked me to give my residential address for his website verification.
Someone named pearl was online and she couldn't answer a straight and simple question.
Instead she started asking me dumb and idiotic question like how long this is going with my computer and stuff like those.
I do not recommend wasting and getting trapped with these guys
Thank you for your feedback! Is your problem been solved? We develop ourselves every day and if you have more information you can write in our chat on 27/7!
I was looking for delivery status on item
Ordered. Never received answer and I was told credit card would be charged 1
And refunded. It was charged 1 dollar. Never refunded and an additional 55 dollars was taken for membership that I didn't request. Scam!
Hello, Betty. We sincerely appreciate your feedback. We regret any confusion or inconvenience you might have encountered.
During the sign-up process, we prominently display our terms and pricing for the recurring subscription of our service, taking every measure to ensure that our users have a comprehensive understanding of them before proceeding. It's important to note that creating an account on our platform is entirely initiated by the user. To access our service, users are required to provide their billing information before they can subscribe. Without this initial payment, users won't be able to engage in a chat with an expert.
If you have any further questions or need assistance with any payment-related matters, please don't hesitate to contact our dedicated billing team at +1 (877) 709-4031 or reach out to us via email at billing@ask-crew.com.
I would give NO STARS if it was an option.
Ask-Crew is a known scam that I initially fell for by agreeing to a $1 charge for their service. I didn't know they signed my up for autopay on PayPal until I noticed a $46 charge and signup. I NEVER received or asked for their service or signed up. Their email link faked me out in that I thought I was communicating with PayPal (*******@Ask-crew.com). Research on scam I found many other complaints. They even have what looks like a positive response to refund the amount scammed from the victim as posted on PayPal but they never follow-through with the refund.
I believe they actually caused the problem and linked their scam website to fix it. Furthermore, after I realized it was a scam they sent a link to cancel the paypal charge that was also a scam!
Dear Frederick K.,
We regret to hear about your experience.
Rest assured, we are a legitimate question-and-answer service dedicated to providing accurate and helpful assistance. Our subscription terms, including any fees, are clearly displayed during the signup process to ensure transparency.
If you have further concerns regarding your subscription or billing, please contact our dedicated billing team through 1 833 600 0218 or billing@ask-crew.com for assistance.
My feedback on the platform is entirely positive. I found a competent car repair expert, who resolved my issue efficiently and effectively.
Hello John!
Your satisfaction is our priority, and we're thrilled to hear that you had such a positive experience with our service. Thank you for choosing us, and please don't hesitate to reach out if you need anything else.
I have a Motorola Modem/WiFi and the WiFi signal stopped. I had to use my phone and looked up the address for Motorola Support from the card that was supplied in the original box.
I typed in the correct address on the phone but got ahold of these flakes. Right away they want you to sign on to PayPal for only $1.00
Dont Do IT!
1) Motorola has a FREE tech support!
2) The gal had asked me the same question and then put me on wait for over 5 minutes.
This is a SCAM! DO NOT USE THEM!
Hello, Kevin.
It's sad to hear that our service didn't meet your expectations.
Let us bring some clarity about ourselves. We are an independent service that helps with a lot of questions. Our subscription works in the following way: you pay $1 for a 7-day trial subscription, and after it expires, you pay for a monthly plan. You can find more information about our terms here - https://ask-crew.com/info/terms-of-service/. We also want to point out that we remind our clients about the end of the trial subscription via email two days prior to its expiration.
That's not cool of us that we made you wait while the Expert prepared the answer for you, and we're thankful for your feedback. Please be sure that we will do all we can to improve our service!
A scam
Took £59 out of my mum's account who is old and on a pension - because she wanted to update her bank details on Now TV - they signed her up for a monthly subscription without her knowing - when I rang they laughed down the phone and told me to F off - when I tried to ring back they wouldn't answer. Had to ring the bank to block but lost money.
Not sure how they get away with things like this and very bad of Now TV to let this company do this on their website.
Hello, Claire. Thank you for the feedback.
Please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. At the same time, we would like to emphasize that we are not affiliated with Now TV. When your mother searched on Google, our service appeared as a helpful option in an advertisement.
What is important, is that during the sign-up process, we display the terms and the pricing for the recurring subscription of our service and we do everything in our power to ensure our users are fully aware of them before proceeding. Creating an account on our platform is a user-initiated process. Access to our service requires users to provide their billing information before they can subscribe. Without this initial payment, users won't be able to engage in a chat with an expert.
If you or your mother have any additional questions or billing requests please contact us at +1 (833) 660-0069 or send us an email at billing@ask-crew.com. We are here 24/7 for you!
I had some problems with a pair of wireless earbuds which I purchased. I couldn't get them to charge. The technician who I contacted was quickly able to diagnose the problem and gave me the advice I needed to make them charge.
Hi, Kevin!
Thank you so much for such great feedback! We are happy to hear that your issue was resolved by one of our Experts
We didnt authorize charges. They charged debit card; dont know how. We "cancelled" the service we didnt ask for and had to cancel the debit card (fraud) the same day. They quickly mad 3 more charges before the card was cancelled. If you see anything with Askcrew, call your bank and cancel immediately. Good luck.
Hello Anne,
We appreciate your feedback and value your input.
Our constant aim is to offer a seamless and effortless experience to all our clients, with absolute transparency forming the cornerstone of our services. We take extensive measures to precisely display all subscription costs during the registration process, ensuring that our users are sufficiently informed of all terms prior to the finalization of the process.
Should you require further information or assistance, please feel free to reach us at +1 (833) 660-0069. We remain at your service and will be delighted to answer any queries you might have.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Hello, Mary.
Please let us explain how our subscription works in accordance with our terms - https://ask-crew.com/info/terms-of-service/. You purchase a 7-day trial subscription for $1. Once the trial expires, you will be charged $74 for a monthly subscription. Please note that we remind our clients about the end of the trial subscription by emailing a reminder two days before it expires. If you have any questions left, please feel free to email us at help@ask-crew.com or give us a call: +1 (888) 873-7388. We’re thankful for your feedback and will do our best to improve our service!