Overview
Ask-Crew has a rating of 2.8 stars from 132 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Ask-Crew most frequently mention credit card and bank account. Ask-Crew ranks 5th among Question And Answer sites.
I was directed to this group while looking for support for a Canon printer. I was told I'd be charged a refundable fee of $1. I never asked a question and was charged $49 same day.
Was referred to you as customer service from Google you did absolutely nothing did not refund me the $100 and stole a dollar from me for no reason your 9-year representative Felix Smith the worst
Hello, Chris!
It's sad to see that we didn't meet your expectations. Our goal is resolving our customer's problems, not creating ones.
Let us bring clarity to this situation. We're Ask-Crew, an online expert question-and-answer website that connects users with verified technical experts. We're not affiliated with Google.
We'd like to investigate this problem further and it would be highly appreciated if you could give us a hand with it. Email us at help@ask-crew.com or give us a call at +1 (888) 873-7388. We will match you with the best Expert who will clear the refund-related question and any of your other questions as well.
Thank you for bringing this matter to our attention, your feedback always matters! We hope you will still give us another chance to impress you
The website you can rely on. I enjoy using AskCrew. It's fun and informative. Here you can always talk to someone professional and competent without overpaying for it.
Thank you for your review, Jacob! We are happy to hear you've had a positive experience with AskCrew!
I very mistakenly gave my credit card number on this site when I was asked for $1 for one sample answer one time, to get an answer I never even got! When you give your card number you then get an emailed "thank you" statement about a charge shortly after-and it states that they have taken $74 Amerian from our account card, and that it will be an ongoing monthly charge-suddenly! Somehow, another company called "Serve To Pay" becomes involved- somehow! You cannot get through to them on their fake number given to our credit card holder for them. The number you get does not take calls -and the email address given to our card holder is fake! We had to put a stop to our credit card and the company is now investigating them! On the same day as I got that email that my husband's credit card that I used that day, was being charged for NOT $1 but $74-my husband received another connected company email-called Serve To Pay -bill for $92 Canadian monthly to come from that card for the very same charge! This morning one week after, we received another charge today for $99! It was supposed
To be a one dollar charge for a one sample answer to my one question online- and we never even got that answer! Three charges for one company! NO! We unsubscribed immediately and they too will be investigated now. Other reviews say fraud and scam as well! We will call Anne Drewa here in BC on Global news, as well as the police now. She handles scams like these-seniors or not! I kept my emails from them as did my husband. Please! Do NOT take the chance on this named company!
Hello Heather,
Sorry to hear that. We want to solve your problem. Please call Ask-Crew team support: at +1 (888) 873-7388 or write on this e-mail: billing@ask-crew.com. We will find a way to help you. Thanks for feedback
Google should have kicked this overt scam operation off their platform years ago. They should be exposed by a successful class action.
I paid the "fully refundable $1 and within seconds someone tried to take $200 from my credit card. When I complained, they didn't seem too fussed.
Hello Bernie,
Your feedback is appreciated and your input is valued. Our constant aim is to offer a seamless and effortless experience to all our clients, with absolute transparency forming the cornerstone of our services. We take extensive measures to precisely display all subscription costs during the registration process, ensuring that our users are adequately informed of all terms before finalizing the process.
Please give us a call at +1 (833) 660-0069 and we will clear everything up! We remain at your service and will be delighted to answer any queries you might have.
I just asked this lot a question about Amazon prime as I wanted to cancel it but was not given any useful information as to how to cancel it and in the end I got it sort myself.
Hello, John!
That’s not cool of us.
Please tell us more about your problem through this email help@ask-crew.com and we promise to talk to your expert and clear this up.
This website scammed me for 148 USD. I want my money back. I never used it and they charged me 2 times 74 USD. Now I want to cancel and cannot reach the company. SCAMMERS!
Stig Hogberg
Hello, Stig!
We totally understand your disappointment with us and agree that this is unacceptable.
Let me explain how our subscription works first. You purchase a 7-day trial subscription for $1. Once the 7-day trial expires, you will be charged $74 for a monthly subscription. We always remind our clients about the end of the trial subscription via email two days before it expires. You can find more information here - https://ask-crew.com/info/terms-of-service/
If you still have questions, we will be happy to answer them. Just email us at help@ask-crew.com, or if you wish to speak with us, here’s our number +1 (888) 873-7388
Fake, you'll loose your money, you will not be helped, I think it's for stupid questions like how do I turn off the lights
Hello, Eric.
It's sad to receive one star from you and see that we didn't meet your expectations. We have a wide range of narrow-topic specialists that can help you with many questions.
Our Team is thankful for your feedback, and we will do our best to improve our service!
My expert Tom was attentive and patient. And when I couldn't do something, he explained everything in other words. Thanks!
Took my money just to say "We can't answer your question cause we don't have an expert for that subject."
Wasted my money and time.
Thank you! We have to note, that we are a tech support service. If you have any questions about tech support you are welcome to our chat.
Brandon put up with a dweeb like me. He was patient, knowledgeable and precise. He fixed my problem! Thank you, Ben R
Hi, Ben! Thanks for sharing your positive experience with our service! We're very happy Brandon managed to solve your printer issue! Have a great day, and don't hesitate to contact us for any future issues!
I have been paying $111 per month for months for a service that I dont use and can not stop the subscription. Take care when using this service..
It is unpossible to cancel your subscription on this worthless website. It's a scam. There are no experts, the chat isn't working. It s a disgrace.
Hello, Bruno.
We're sad to see you go. Our team will be grateful for help locating your account. Please email us at help@ask-crew.com, send us another chat message, or call us at +1 (888) 873-7388 if a live call suits you better. We are doing our best to improve our service, and we want to thank you for your feedback.
Booked flight from Skopje to Zagred on 29th Sept 2022. Was charged with support package USD10.99. Then check in booking card will be issued by email 3hrs USD14.00. Then booking by sms USD2.90. ALL THESE CHARGES WERE REAL CHEAT N SCAM! PAID for all these and was told to go airport to check in myself! No sms, no check in, no support! Wrote/reply many times to their email BUT NEVER NO RESPONSE! THIS SITE REAL CHEAT! Keep asking the star rating? Don't deserve any at all!
Hello, Jane.
Thank you for bringing this matter to our attention. It's our bad we made you feel like that, and please let us assure you that we never intended to make you think so. We want to investigate this further and help you with all the charges and subscription questions. We will be thankful for help locating your account to check everything. Please email us at help@ask-crew.com or give us a call: +1 (888) 873-7388
First they charged me $10 to NOT fix a problem I was having with MS Word, then $74 for a "subscription" to which I never agreed. I reported this BS to my bank's fraud department.
Hello, David!
Thank you so much for your feedback; we deeply value it. It's heartbreaking to hear that, but let me assure you that we are constantly working on improving our service. We would be grateful if we could discuss a subscription question further.
Please feel free to give us a call at +44 808 164 9785 or email us at billing@ask-crew.com
We promise to do our best to answer all the questions you have!
I have asked ask-crew for help with some issues and I got valuable guidelines and support. Thank you!
Hello, Monica-Maria!
Very happy to read that! Your feedback made our day! Hope we can help you many more times.
I have tried to get them to cancel my subscription, but they keep charging my credit card monthly. Do not get caught up in their scam!
My experience has been brilliant and an very glad the expert could help me.
Thank you and well with the money.
I was just trying to find out how to cancel my subscription and was charged $74.99 for a phone number
Hello, Robert.
Thank you for bringing this matter to our attention. We will be thrilled to help you with this subscription question. Please send us another chat message or email us at help@ask-crew.com To speak to a live person, give us a call: +1 (888) 873-7388. We promise to match you with the Expert as fast as a flash to help you with this.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Laura!
We're sorry that you had a negative experience using our website. Based on your review, we see that you purchased a 7-day Ask-Crew trial subscription for 1$. If not canceled, on the 8th day, the subscription automatically renews to a monthly one (49$). These terms are presented on the payment page before you purchase the subscription.
In case you don't intend to continue using our services, it’s possible to either cancel your subscription in your account settings or by sending the request through Contact Us form: https://ask-crew.com/info/contact-us/. Hope this helps!