Overview
Ask-Crew has a rating of 2.8 stars from 132 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Ask-Crew most frequently mention credit card and bank account. Ask-Crew ranks 5th among Question And Answer sites.
The worst experience. I asked to cancel but there is always a road block often ending in 404 not found. Then, after I was a weeping mess, they asked me to consent to taking $29.00 out of my account. Does no good, just harm
Excellent service. My inquiry about appliance repair was handled very promptly, and I received specific instructions on what to do next.
Hello David!
Thank you for choosing our service and for your kind words! If you need any further assistance, please don't hesitate to contact us.
Signed up with a day trial and canceled my subscription within minutes and still charged the month fee. Tried to be paid back but no and they tell me I was on the app for a day which is not true at all.
Hi, Daniel. Thank you for your feedback. We put significant effort into ensuring that our subscription pricing model and terms are prominently displayed during the registration process.
If you would like to discontinue your subscription with us, here's how you can do that:
-Simply request subscription cancellation through our live chat.
-Access your profile on our website and terminate the subscription from there.
-Call us at +1 (833) 600-0218 or send us an email at billing@.ask-crew.com.
If you have any additional questions, please let us know - we would be glad to help you!
I tried to change an address on a UPS package. Somehow through the UPS website I got connected with this website. I've been charged 55.00 for 2 months that I didn't authorize. When I called they refunded me 1/2 a month. Don't use them.
Hello, Jessica. We sincerely appreciate your feedback. We regret any confusion or inconvenience you might have encountered. We are committed to delivering transparent and user-friendly services to all our customers.
Our subscription pricing is clearly displayed during the sign-up process, and we make efforts to ensure our users are fully aware of the terms before proceeding.
If you need any additional information or have questions please do not hesitate to call us at +1 (833) 660-0069 and we will be glad to assist you!
I asked how to recover an account online and all they said was to keep trying what your doing. No it didn't work and they had no alternate ideas.
They also keep wanting to charge my credit card monthly after giving a useless answer to 1 question.
Hello Mark,
Thank you for taking the time to share your experience. We regret any inconvenience you might have encountered and would like to have one more chance to impress you! If you have questions or requests, please send us another chat message and we will do our best to assist. Our experts are always available for you!
Tried to get info on my verison account and they popped up and for the privilege of NOT answering my question charged my paypal account $45.00. Tried to get paypal to reimburse it and was sent to a ask crew paypal site.
Hello Golden!
Thank you for your feedback. Our goal is always to deliver the highest quality service, and it appears we haven't matched up to that standard in this instance.
Regarding your billing queries, we go to great lengths to fully elucidate all subscription charges during the sign-up phase. We take care to make certain our users are fully aware of all the terms before concluding the procedure.
Concerning your request, feel free to get in touch with us at +1 (833) 660-0069. We are here to assist and would be more than happy to answer any questions you might have.
I asked a simple question about Uber charge in London. They said they will charge me $1 (refundable) for that. One week later they charged $49 monthly subscription fee from my PayPal account without my approval.
Hello, James!
Let me explain what's happened. You purchased a 7-day trial subscription for $1, and once it expired, you were charged $49 for a monthly plan. We always remind our clients about the end of the trial subscription via email two days before it expires. You can find more information here - https://ask-crew.com/info/terms-of-service/
Our Team would like to help you with your payment question, but we also need your help locating your account. Please email us at help@ask-crew.com or call us at +1 (888) 873-7388
I would give 0 star or negative if I could.
I asked questions and paid for that, it was only $0.25 a question.
Ask-Crew may make it legal to set subscription for $49 per month, but they absolutely not make this message noticeable. It is like heating and stealing. I have been charged $49 three month before I found the did that
I was using ask crew and never signed up for membership and co.pany too over 100 dollars out of my account and only refunded me 27 dollars I have spoken to a lawyer and unfortunately I will have to sue your company to retrieve the rest of my money. I would rather speak to some one about this from your company before I file charges for theft and drag this into court
Hi Samuel,
We appreciate your willingness to share your experience with us. Our company is built on the foundation of complete transparency with our clients, particularly in matters related to finance. We make sure that all prospective fees are outlined from the very start of the subscription process.
For any additional information, please feel free to contact us at +1 (833) 660-0069. We are always here to assist you and clear any misunderstandings you might have.
I was having trouble finding some information about my Amazon account and stumbled onto Ask-Crew after seeing something on the internet that said Ask-Crew would answer my question for one dollar. They did answer the question, but the one-dollar charge turned out to be $55.00. My bank flagged the purchase and deactivated my debit card. I was issued a new card. I put a review on Trust Pilot and Ask-Crew is trying to have the review removed. It is an honest review of a company that told me I would be charged one dollar, but the final cost was $55.00
Hello Bill,
Thank you for your feedback! We are committed to delivering transparent and user-friendly services to all our customers. However, we would like to clarify that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts, capable of addressing any tech-related issues. Furthermore, it is important to note that we are not affiliated with Amazon.
Our subscription pricing is clearly displayed during the sign-up process, and we ensure our users are fully aware of the terms before they proceed. Should you have more questions or need further assistance, please do not hesitate to give us a call at +1 (833) 660-0069. We would be more than happy to assist!
The only reason they're getting a single star is because I can't give them no stars. They are a scam. I canceled on the second day and they're trying to take money from my bank account. They send you a copy of the conversation but their response to my request to cancel has been changed. I'm reporting them to the Better Business Bureau.
Hi, Tony! We understand you're feeling. We're very sorry that you had this experience and want to make things right for you. Please, contact us help@ask-crew.com.
They took $49 our of my account and I don't even know who or what they are. I'm very upset. I was either hacked or they did it. I never give my personal info to anyone I'm not familiar with. I'm on a fixed income and they have hurt me for the month. Be careful.
Thank you for your review, LuAnn!
We are very sorry that you had such a bad experience with us!
Could you please send us an email via https://ask-crew.com/info/contact-us/ so we will be able to review your situation and provide you with a refund?
Also, please be aware that Ask-Crew can only get your personal information and credit card credentials only if you share them with us when you're registering on our website and accessing our services.
I don't know what I'd do without this site.The AskCrew expert helped me fix a very personal problem that annoyed me for months. Thank you for saving my nerves and making my life simpler! I'm incredibly grateful.
Hello, Stanislav!
Thank you for the feedback. We appreciate your kind words!
I joined last week and they charged me £8.00 for help with my online banking which they didn't fix and today they have taken £112.38 out of my bank account yet I am supposed to still be in my free trial
My partner asked a question and we got a three charges amounting to $1.00 from Lemandale Limited. That was okay, but a few days later a charge of $74 appeared. Their so-called solution to the original problem didn't even work. ask-crew.com is a predatory company.
Hello, Pat.
That's not good of us. We're always doing our best for our clients, but sometimes, the question is a challenge even for our Experts, but let us assure you that they're developing this superpower daily! Still, we're sad to hear that your issue wasn't resolved.
Let us clear everything up. Here's how our subscription works: you purchase a 7-day trial subscription for $1. Once the trial expires, you will be charged $74 for a monthly plan. You can find more information about it here - https://ask-crew.com/info/terms-of-service/. If you have any questions, we will be happy to answer them. You can always email us at help@ask-crew.com, or if you wish to speak over the phone, call us at +1 (888) 873-7388.
I took $1 subscription and then charged $43.5. I used card where had no more money and blocked it when I noticed second charge. Support told they do not have this information why I was charged. I requested to remove my payment method immediately and they told they will check my request within 30 days. They do not have option to remove payment info from account. So anyway they keep against your do not give this right to them. I have to block my card and re-order it again for security reason and this is much more painful then $40. Service by the way is useless. They just copy pasted instruction from tiktok how to submit an appeal and sent me when I asked for advise for account reinstatement. Absolutely useless.
Hello Tetiana,
We appreciate your feedback and value your input.
Our constant aim is to offer a seamless and effortless experience to all our clients, with absolute transparency forming the cornerstone of our services. We take extensive measures to precisely display all subscription costs during the registration process, ensuring that our users are sufficiently informed of all terms prior to the finalization of the process.
Should you require further information or assistance, please feel free to reach us at +1 (833) 660-0069. We remain at your service and will be delighted to answer any queries you might have.
This electronics service follows other websites and once they get your information for a one dollars start up the verification they will bill you seventy five dollars a month the only way that you can get rid of it is cancel your credit card
Hi, James!
Let us clear everything up. Here's how our subscription works: you purchase a 7-day trial subscription for $1. Once the trial expires, you will be charged $74 for a monthly plan. You can find more information about it here - https://ask-crew.com/info/terms-of-service/. If you have any questions, we will be happy to answer them. You can always email us at help@ask-crew.com, or if you wish to speak over the phone, call us at +1 (888) 873-7388.
I am really dumbfounded as to why some people give this company a good review as they did nothing but trick me out of $70 for doing absolutely nothing. I don't even know how I reached their site because I was trying to get answers from MyHeritage and somehow was led to Ask-Crew chat assistant which asked me to authorise a $1 charge that would be refunded. I should have stopped there but then I was notified that my account was charged $69 by this company and I went on to realise they were planning to charge this monthly! Luckily I was able to cancel this recurring payment through PayPal and I have opened a dispute with PayPal in the hopes of having this reversed.
Hi Toni,
We appreciate your willingness to share your experience with us. Our company is built on the foundation of complete transparency with our clients, particularly in matters related to finance. We make sure that all prospective fees are outlined from the very start of the subscription process.
For any additional information, please feel free to contact us at +1 (833) 660-0069. We are always here to assist you and clear any misunderstandings you might have.
Even though I emailed ask crew support team a month earlier to cancel my subscription but unfortunately the next month I have been charged £74 from my bank account. Still haven't received any refunds or reply from the ask crew support team. A proper scam.
I agreed to pay the $1 for some assistance but they were unable to help but they automatically signed me up for a subscription which I never agreed to and was charged $46. I've asked for a refund but doubt I'll get it!
Hello David,
Thank you for your feedback!
Please note that creating an account on our platform is only possible through the customer's own actions. Without initiating a subscription, it is impossible to access chat with an expert. We also take extensive measures to precisely display all subscription costs during the registration process, ensuring that our users are sufficiently informed of all terms before the finalization of the process.
Should you require further information or assistance, please feel free to reach us at +1 (833) 660-0069. We remain at your service and will be delighted to answer any queries you might have.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Louisa.
It's unfortunate to hear you had such an experience. Please know that we never intended to make you feel that way.
Our Team would like to help you with the subscription question, but we also need your help locating your account. Please email us at help@ask-crew.com or call us at +1 (888) 873-7388.
Thank you for your feedback. We still hope you will give us another chance to impress you.