Overview
Ask-Crew has a rating of 2.8 stars from 132 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Ask-Crew most frequently mention credit card and bank account. Ask-Crew ranks 5th among Question And Answer sites.
Hi I got on to get help with my new lap top and they couldnt even help me. And then I got charged 49.00 I on a limited income and can't afford and extras. I don't want this and I don't want to be charged anymore. Please cancel this.
Irene Kinder
*******@aol.com
We were writing yesturday about me being wrongly charged on my card several times. I am not a client of yours, and you promised to pay me backeverything. Today you have charged me again! I am warning for this company. This is a fraud!
Hello, Ylva!
We totally understand your concern and agree it's not cool at all.
We want to explain how our subscription works first. You purchase a 7-day trial subscription for $1. Once the 7-day trial expires, you will be charged $74 for a monthly subscription. We always remind our clients about the end of the trial subscription via email two days before it expires. You can find more information here - https://ask-crew.com/info/terms-of-service/
Our Team would like to help you with your payment question, but we also need your help locating your account. Please email us at help@ask-crew.com or call us at +1 (888) 873-7388.
I like the atmosphere here. I like the customer care that promptly connects me to the experts I need. And, of course, I like the quality of expert advice I get there. AskCrew is the place where people really care. Please, don't lose this vibe!
Hello, Jack!
Thank you for the feedback. We appreciate your kind words about our team and Experts!
This is the 2nd time in the past day that I've had to write a review about this. They took another $55.00 out my bank account a couple of hours after, and I called them and was told that I would have my refund in a 24 hour period, but I have yet to receive it. Out of a total of $110. I have received half of it and I want the other half. They also said I would get an email,but I haven't gotten one of those yet either. If I can get the rest of my money, they'll NEVER have to worry about me again. Askcrew,answer this question please...when am I going to get the other half of my money?
Hello Ernestine,
Thank you for bringing this matter to our attention. It's disheartening to see you go. We would sincerely appreciate it if you could assist us in locating your account. Please give us a call at +1 (833) 660-0069 or email us at billing@ask-crew.com, and we will provide you with all the necessary information.
I took up their offer of "only $1" for problem with my computer! While the agent tried to fix my problem, he went off-line without my problem being solved, however he did give me some good info, so I ended up fixing it myself! No problem! However when I paid the "$1" (0.76 GBP) on the 21/2/22, I thought that was it! However I noticed on the 25/2/22 they had requested a payment of £36.93 with my bank, which is pending payment, which will come out anytime soon! I notified my bank fraud squad of this, and they have sent me forms to fill in on-line as soon as this money is taken, to which my grievance will be dealt with so this does not happen again! However although I am confident to get my money back, my bank requests I try to resolve this direct with Ask-Crew! However I cannot find correct contact details on their site to E-mail them! The one E-mail I found was one given to a woman who had the same grievance, but when I tried it, it does not work! Can anyone out there give me correct details of this company? Thankyou!
Hi, Richard!
First of all, thank you for your feedback!
We’re sorry to hear that your experience was less than 5-stars and would like to assist you with making things right.
Based on your review, we see that you purchased a 7-day Ask-Crew trial subscription for 1$. If not canceled, on the 8th day, the subscription automatically renews to a monthly one (49$). These terms are presented on the payment page before you purchase the subscription.
In case you don't intend to continue using our services, it’s possible to either cancel your subscription in your account settings or by sending the request through Contact Us form: https://ask-crew.com/info/contact-us/
Please reach us by following the link above, and we’ll issue a refund of your purchase.
When I ask a question here, I usually get an answer in less than five minutes, and I also can ask follow-up questions. That's great! I will continue using your site once my trial is expired.
Thank you for your review, Zach! We are happy to hear you've had a positive experience with AskCrew!
You blue screened my 10 YO computer! I lost so much data, memories, locations, connections, tax info, photos, old addys.etc, etc! If I could send you all to hell, I'd give it a try!
Hello Richard,
Please be aware that Ask-Crew is an internet platform specializing in expert advice for tech-related issues. We connect users with qualified technical professionals who can help resolve problems online, without direct access to user's devices.
We sincerely hope you will provide us with an opportunity to serve you with your issue. Please, feel free to send us another chat message anytime - our service is available 24/7.
I was asked to pay $ 1 they took that then $49 without my permission put me in an unauthorised overdraft how does the banking system allows such behaviour they should be prosecuted and imprisoned
Hello, Andrew!
Let us bring clarity to this situation. You purchase a 7-day trial subscription for $1. Once the 7-day trial expires, you will be charged $49 for a monthly subscription. We always remind our clients about the end of the trial subscription via email two days before it expires. You can find more information here - https://ask-crew.com/info/terms-of-service/
If you still have questions, we will be happy to answer them. Just email us at help@ask-crew.com, or if you wish to speak with us, here’s our number +1 (888) 873-7388
Here I received PERSONAL expert advice more quickly than if I read an article on this topic on the web. It's better than I could have ever expected! I think it's freaking great service for the money these guys ask for the subscription.
Hello, Donald!
Thanks for the feedback. We’re glad that you like Ask-Crew! Enjoy the service :)
This site will save you a lot of money. Using it, you can't forget about overpaying people for initial consultations. Here you can always get a clear guideline and a friendly attitude.
How do you expect a company with a terrible customer service review, 2.1/5, can answer your problem? They charged my account ~USD 250 to solver a USD10 worth! Very unfair!
Hello, Jahan.
We want to make things right and solve our customersʼ problems, not create new ones. The thing is, our subscription works in a bit different way. It's sad to see you got such a situation with our service.
We'd appreciate you letting us talk this out. We promise to check everything and clear everything up for you. Please email us at help@ask-crew.com. If you wish to speak to us, please call us at +1 (888) 873-7388. We will be grateful for a chance to fix the situation.
Absolutely NO HELP. Told them to stop.filed a dispute with bank as you obviously refused to cancel. I don't have the kind of money you charged me with.
Hello William,
Thank you for sharing your thoughts. We constantly aim for excellence in our services, but it seems we missed the mark this time. Concerning your request, feel free to get in touch with us at +1 (833) 660-0069. We are here to assist and would be more than happy to answer any questions you might have.
Please don't use this website I paid 1 dollar for a question after a few days they charged me 73 dollars for the plan which nobody told me during the first charge plus their email was in my spam so I didn't have any idea I was charged I asked for a refund they told me we don't have, how stupid,
Hi, Angela!
We understand your disappointment with us and agree it's not cool at all.
We want to explain how our subscription works first. You purchase a 7-day trial subscription for $1. Once the 7-day trial expires, you will be charged $74 for a monthly subscription. We always remind our clients about the end of the trial subscription via email two days before it expires. Please email us at help@ask-crew.com, or if you wish to speak, call us at +1 (888) 873-7388. The Аsk-Crew team hopes we will resolve the situation together.
I spent most of an afternoon in a chat with this organization, was charged $65, and got no useful information or advice. A total waste of time and money. Stay away!
Hello Dave,
It's sad to hear about your experience. We'd love the opportunity to turn things around. Please send us another chat message so we can assist you further. We’ll use all our superpowers to fix your problem ASAP!
When you sign up for help on one issue, you are really authrizing a monthly subscription...
It takes a lot of your time to get the charges reversed [$49 per month]
I paid £1.01 for one 1 question/answer by credit card.ask crew then extracted £74 pcm for 5 months with no more contact from me and no info from them that was their normal business plan.When I realised wha5 was happening I stopped credit car$ *******@sked them for £370 refund.AskCrew reply stated this refund 2be *******@de in 6 working *******@ys.Nothing received.3 chivvy up emails produced reply that £37 would be refunded,again nil received. I than spoke to my credit card issuers who replaced my credit card and *******@de@ +omplete refund.Do not deal with AskCrew and *******@nsfer your bank to Halifax
Brian, thank you for your feedback.
We deeply regret that our service did not meet your expectations.
Our subscription pricing is clearly displayed during the sign-up process, and we make efforts to ensure our users are fully aware of the terms before proceeding. Due to the information in our database, your subscription is canceled and the refund was processed back to the original form of payment.
If you have any additional questions please call us at +1 (877) 709-4031 or send us an email at billing@ask-crew.com and our team will gladly assist you!
Total scam they have no idea about fixing anything and they charge 74$ monthly fee after just 1$ to get you card details. No refund after. They should get banned.
Hello, Satta.
Thank you for bringing this to our attention. We're sad you had such an experience with us.
Let us clarify how our subscription works. You purchase a 7-day trial subscription for $1. Once the trial expires, you will be charged $74 for a monthly plan. You can find more information here - https://ask-crew.com/info/terms-of-service/. Also, please note that we remind our clients about the end of the trial subscription via email two days before it expires.
We genuinely want to resolve this situation but need help locating your account. Please email us at help@ask-crew.com, or if you wish to speak with a live person, call us at +1 (888) 873-7388. We will do our best to help you with the refund question.
Terrible, I ask one question. Was sent to a link. Then charged for a full membership fee. It was only supposed to be 1.00. I would not recommend anyone for this 1.00 question fee.
Hello Margaret,
Your feedback is valued and appreciated by us.
Our priority is to provide all clients with a smooth and easy experience, focusing on transparency as a key element of our service. We make sure to clearly outline subscription costs during registration so users are well-informed before finalizing the process.
If you need more information or help, please contact us at +1 (833) 660-0069. We are here to assist you and address any questions you may have.
I think AskCrew is a super helpful site! Just on the first day of my trial week, I got the answer I needed. It was the most useful, quick, and cheap professional advice in my life.
Thank you for your review, Stephen! We are happy to hear you've had a positive experience with AskCrew!
I received a notification from my credit card company about a charge from Ask-Crew. I've never heard of this company, but they charged my card for $74.00. I called them at *******218, and asked them to refund my money because I didn't subscribe to their service. The representative assured me that my money would be returned. I immediately received an email stating that the charge, to which I didn't subscribe, is non-refundable. I called them again, and advised that I would be reporting the transaction to my credit card company for a fraudulent transaction. I called my credit card company and requested to replace my card, and file a fraud report. So my money is held up for 10 days while they wait for the transaction to process. Then they can file the dispute.
Uber is notorious for using these 3rd party help services, and I believe that is where this came from. Me requesting help on my account one time. They put me on some kind of trial, and I get charged by some fly-by-night company whose representatives have a strong Russian accent.
Be careful about asking for help in these services that provide you convenience, like Uber, Lyft, or whatever.
Dear Jaime G.,
Thank you for taking the time to submit your feedback.
Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts that can assist with any tech-related issue. However, it's important to clarify that Ask-Crew is not affiliated with Uber, Lyft, or DoorDash. We apologize for any inconvenience.
Let us please note that creating an account on our platform is possible only by the customers themselves. No accounts are created automatically at our service. To subscribe to our service, customers need to provide their billing information during the payment process on our website. Without the initial charge it is impossible to access a chat with an expert.
We understand that you no longer wish to continue with our service. We have canceled your Ask-Crew subscription, so there will be no further charges.
Kindly note that we have internal approval of your full refund. At the same time, we understand that you have initiated a refund process at your end through your bank. Rest assured, we will not dispute this. Should you require any help from our side, please feel free to reach out to us at: help@ask-crew.com.
We appreciate your understanding and remain at your disposal for any further questions.
Best regards,
Ask-Crew Team
The experience was quick, helpful and to the point.
It was much appreciated and discussed at my level of understanding. There was no sales tactic and I got the information I needed for a decision.
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Business History
We do everything possible to create perfect conditions for online consultations and keep both Members and Experts satisfied with our service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Irene.
It's sad to see you go, but we will gladly help you cancel our subscription. Please send us another chat message or email us at help@ask-crew.com so we can find your account and proceed with canceling. You can also call us at +1 (888) 873-7388. Let me assure you that we will match you with the Expert who will help you with this as fast as possible!