AshfordReviews 5,981

We've purchased four watches from Ashford. Two EDOX and two Bulova Accutrons. Wonderful watches. All of them were as advertised. The batteries on two had to be replaced as the ones in the watches were dead when we received them. Not holding that against them as I'd rather start off with a fresh battery than start wearing it and the watch stop working.

I've chatted online a few times and the CSR was knowledgeable and courteous.

We always look forward to Black Friday and Cyber Monday to catch great deals. We'll continue to buy as long as they continue to ship us great quality watches.

Update: 2-22-16.

I had an issue with one of the Edox watches. I called Ashford and explained the issue. They provided an RA# and I returned the watch. Two weeks later I had a replacement. The customer service agent was a bit guarded at first but after a few minutes of me explaining the steps that I had taken to evaluate the watch, she was extremely helpful. I've now purchased 7 watches from Ashford with no complaints.

Purchased 2 watches from these scheisters. Both arrived broken and completely worthless. Paid with paypal and they drug their heels providing a refund. Both were packed like they arrived- perfectly! Then when i went to dispute the refund process, they lied and said they never received the merchandise back. Complete morons!
I'll never purchase from these idiots again, obviously. YOU SHOULDN'T EITHER!

GO TO BERNARDWATCH.COM AND HAVE THE BEST EXPERIENCE BUYING REAL WATCHES!

I am an online shopper, and I love watches. I recently purchased a zenith watch from ashford.com and I cannot be any happier, in fact I I was stunned by the low price of this watch ( same watch was on jomashop, and authentic watches by $1800-$3300 more) ridiculous right? I know. Anyways, because of the low price even though it was 2 days before Black Friday I purchased it, well the watch got even cheaper on Black Friday by some $300 dollars, we'll I called customer service and Lisa answered the phone and she refunded me the $300 dollars without asking twice, I don't know about you but ashford.com has become my new favorite site to shop. I wish I knew this site sooner having shopped at jomashop and authenticwatches in the past I feel like I could've saved me some more but o well, now I know better. Thank you ashford, thank you Lisa.
P. S I am looking to buy another watch, I love these Baume et Mercier and they have the best prices out there.

To all that have posted their experiences with Ashford on this site, thank you. I was about to purchase two Movado watches for myself and my wife and on a whim decided to check the reputation of the company.

Based on the overwhelming negative customer experiences reported, I have opted to forego the purchase and take my business elsewhere. I would much prefer to spend the extra dollars for peace of mind and superior customer service than chase the deal of the century only to wind up with buyer remorse.

Again, thanks to you all for saving me from certain doom.

Regards

With so many discount sites out there for watches ripping people off, the only real tell is by others experiences if one should purchase there or not. From what I see here, it's quite clear this is not a company that will receive my hard earned money. I see some single review posts that are 5 star, but who's to say that isn't masked employees... I see a very, very minor amount of multi-post 5 stars, but then again, I see 60-70% more bad reviews and at that point it's not just bad luck of the client draw on the business side; it's just bad business.

Last point I'd like to make before closing is, I see a lot of very upset clients and I see a company trying to respond, which is usually good. But, the responses to these upset clients (for the most part) is to save face only for the company and not to do anything to assist or keep the client. Explaining to them and others the fine print of your company publicly is doing you or them no favours. These types of rebuttals just upset your already upset clients more.

I've given two stars. The reason being is because "you would not recommend it." is perfectly suited to my current idea. I'd have to buy to give it a one, but a two shows I don't want to buy and do not want anyone who asks me if it's a good site to buy based on my above reasons.

I bought a Hamilton watch from Ashford and decided I didn't like it, so I returned it. They refunded my charge very quickly. I bought another Hamilton watch from them, which I love. It stopped. I stupidly thought it was the battery so I called customer service. The very helpful and non-condescending rep informed me that my watch was an automatic (which is emblazoned on its face! Duh!) and that all I needed to do was wind it and wear it.

Why am I writing this review? Because of all the horrible ones here. I was apprehensive about ordering from Ashford, but I'm glad I did. My watch was $400 less than at Saks, where I first saw it. The watches at Ashford are not fakes. Do you really think that major watch companies would sit back and allow a website with as much volume as Ashford and allow them to sell fakes? Movado, Hamilton, Tag Heuer... they all have anti-bootleg divisions in their companies.

I purchased a Men's Movado watch from Ashford approximately 2 months ago. When I received it the battery was dead! I live in Canada, and to return this item to New York, would have been costly for a mere battery. I took the watch to my local Jeweller, and they sent it to Movado to have the battery changed. 3 weeks later, the watch was returned. Within 2 hours, the inside of the watch started to "fog up". Within 6 hours, it was so fogged up you could not even see the time! I called Ashford to report the problem, and the lady I spoke to said it must be returned to them for inspection. I advised her it was just sent to Movado for a new battery. She immediately said, "You just voided your 2-year warranty". I asked why, and she advised Ashford must open the watch first. I explained to her the watch was opened only once, and that was by a tech at Movado. The conversation turned quite rude, and I was REALLY put out to say the least. I returned the watch to my local jeweller, and it has been sent back AGAIN to Movado for repair. I have not yet received it back, but was advised the back seal was no good, and there were two small interior mechanism parts which were faulty. Two months ago I ordered this watch, and was only able to wear it less than 8-hours. It is still out for repair. Yes, my jeweller is charging me $35 for expedited shipping to and from Movado. At this point, I do not know if Movado will even cover the cost of repairs! I am BEYOND FRUSTRATED with Ashford, and will NEVER EVER purchase from them again. I thought I found a "good deal / price" on-line. What a mistake. If it appears to be too good to be true - it usually is. My recommendation - READ the reviews on Ashford, and decide for yourself. NEVER again will I purchase or recommend Ashford! EVER!

This past week I purchased a Designer men's watch at the lowest possible price on the net. Upon receiving it (very short delivery time) I was amazed at the professional packaging. Unfortunately the watch was not running. I contacted Ashford customer service via phone and did not have to go thru a phone-tree (press 1, press 2, etc...) I was immediately greeted by a friendly, personal, well spoken, easily and simply understood voice. An immediate apology and suggested that it was the battery. She suggested I try a new battery and Ashford would credit my charge for up to $10.00 with a copy of the receipt. If it wasn't the battery I could send it back for a FULL credit.
Yesterday I took it to a jewelry store where they replaced the battery. I emailed a copy of the receipt and within the hour I received a confirmation email that my $10.00 credit was issued.
Ashford's customer service should be the model for ALL customer service departments!
Thank you Ashford, you've made me a loyal customer.