Sadie B.

This past week I purchased a Designer men's watch at the lowest possible price on the net. Upon receiving it (very short delivery time) I was amazed at the professional packaging. Unfortunately the watch was not running. I contacted Ashford customer service via phone and did not have to go thru a phone-tree (press 1, press 2, etc...) I was immediately greeted by a friendly, personal, well spoken, easily and simply understood voice. An immediate apology and suggested that it was the battery. She suggested I try a new battery and Ashford would credit my charge for up to $10.00 with a copy of the receipt. If it wasn't the battery I could send it back for a FULL credit.
Yesterday I took it to a jewelry store where they replaced the battery. I emailed a copy of the receipt and within the hour I received a confirmation email that my $10.00 credit was issued.
Ashford's customer service should be the model for ALL customer service departments!
Thank you Ashford, you've made me a loyal customer.

Received email that my order was shipped two weeks ago. 2 calls and 4 emails later I received this:

Lovely D (choxi)

Aug 5,10:00 AM

Hello Bruce,

Thank you for your patience as we contacted our manufacturing partner regarding your order.

Regrettably, our partner was unable to reship this order. We greatly apologize for the inconvenience. In appreciation of your business, we have gone ahead and processed a refund for the amount of $79.00 for the purchase price of Kenneth Cole Men's Fashion Watch - Style: Buckle Watch back to the original form of payment that was used. It will take approximately 5-7 business days for the amount to be posted, oftentimes earlier. Please take note that weekends are not included.

Please let me know if I can be of any further assistance.

Regards,

Lovely D with Customer Care
Choxi.com Inc. [Formerly nomorerack.com Inc.]

In appreciation for my business you are going to refund me the amount that I paid for a an item you could not deliver? You have got to be kdding me!
By law you must refund my money!

Up until this weekend I was an extremely loyal customer of Jim Ellis Hyundai. Here's what changed it all. Friday evening (7-17)on my way home from work my air conditioning quit working. (I live in Hotlanta, GA where the temperatures have been in the mid 90's for the past 3 weeks, with no end in sight). I called their Service Dept. hoping to get in on Sat. 7-18 or Monday 7-20. I was told the earliest I could get an appointment would be Wed. 7-29. That is 12 days from the time I called. Not only did I purchase my car there; it is the ONLY place that my car has been servcied at; and I have to wait 12 days for an appointment? Sharif Russell, the person I was speaking with didn't seem to care. I notified the dealership via their "contact us" website. A manager called me this morning and said, "I'm sorry; that should not have happened." He offered no resolution.

I have made numerous purchases from 1 Sale and for the most part have quite satisfied with the exception of merchandise that comes from Nomorerack.com. Attempts to return an item and receive full credit just don't happen! So if you're interested in an item and when you click on "view offer' and get redirected to Nomorerack DO NOT purchase from Nomorerack! FYI They charged me $2.00 for shipping to me yet when I returned it they charged approx. $12.00 for shipping!