Ashford FAQ | Sitejabber

Question:

Are the movados authentic? Are the movados authentic?

Answer:

My watch was a Movado, and after being sent out TWICE for repair, at MY COST, it was deemed authentic. It was also a "discontinued" Model. I will NEVER recommend Ashford, and only wished I would have read their reviews prior to my purchase.

By Mike K. over a year old

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Question:

What assurance is there that the watches are not purchased or gotten in hong kong or elsewhere in asia and refurbished, or even copies made in mainland china or malaysia? there are very good copies, and even rolex was caught in using some chinese parts (as was the u.s. military in guidance systems in some fighters, for that matter). from the reviews with one star, ashford doesn't allow replacement and claims perfection in never having fakes. how could buying a watch from here not be horribly foolish? What assurance is there that the watches are not purchased or gotten in hong kong or elsewhere in asia and refurbished, or even copies made in mainland china or malaysia? there are very good copies, and even rolex was caught in using some chinese parts (as was the u.s. military in guidance systems in some fighters, for that matter). from the reviews with one star, ashford doesn't allow replacement and claims perfection in never having fakes. how could buying a watch from here not be horribly foolish?

Answer:

I believe it would be foolish to deal with this outfit, you do not get a Manufacturers warranty and there are too many complaints about them.

By Bill M. over a year old

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Question:

Are the movado watches real Are the movado watches real

Answer:

As stated by other customers the watches are original but are old stock. There prices are good just a risk if u have to send back for repair Regards brian

By brian s. over a year old

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Question:

"all ashford watches ship with original packaging, manuals, warranty cards and serial number identification. every watch carried by ashford is a 100% verified new, unworn, original and authentic watch." regardless of your statement i got u-boat watch without warranty card and serial number identification. please clarify "all ashford watches ship with original packaging, manuals, warranty cards and serial number identification. every watch carried by ashford is a 100% verified new, unworn, original and authentic watch." regardless of your statement i got u-boat watch without warranty card and serial number identification. please clarify

Answer:

The Seiko I bought from Ashford came with all the requisite cards for registering my watch with the manufacturer but I chose to register mine online. My purchase was last month and thankfully I've had no problems with it requiring warranty work. My best advice is to try registering your watch with its manufacturer online.

By Don C. over a year old

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Question:

Why you guys not shipping to kingdom of saudi arabia? Why you guys not shipping to kingdom of saudi arabia?

Answer:

Hello, Thank you for your question. Regrettably, due to carrier restrictions, we are not able to ship to the Kingdom of Saudi Arabia.

By Ashford W., Customer Service Manager on 11/8/23

Question:

Hello the serial # on gucci shades is slightly different from the pair i see on gucci website but are the same shades. can you advise why? Hello the serial # on gucci shades is slightly different from the pair i see on gucci website but are the same shades. can you advise why?

Answer:

Hello, The model number is based on the size which results in differences from the Gucci to the physical shades.

By Ashford W., Customer Service Manager on 9/5/23

Question:

Are your ray bans authentic Are your ray bans authentic

Answer:

Hello Dario, Thank you for your question. Yes, all of our products are 100% authentic. They come with all the original materials given by the manufacturer. Please let us know if there is anything else we can assist with.

By Ashford W., Customer Service Manager over a year old

Question:

Why the price in ashford always cheap than other website? Why the price in ashford always cheap than other website?

Answer:

We get great deals from our suppliers and do our best to pass this discounts to our customers!

By Ashford W., Customer Service Manager over a year old

Question:

The armand nicolet hs02 watch listed on the ashford website model no a136aaa-nr-pk2140nr) does not match the no a136aaa-nr-p974 on the armand nciolet The armand nicolet hs02 watch listed on the ashford website model no a136aaa-nr-pk2140nr) does not match the no a136aaa-nr-p974 on the armand nciolet

Answer:

Good day, I can see this 2 items are not the exact same model. AN has in ther site MODEL: A136AAA-NR-P974NR2. Since they are not the exact same version some differences may be present. Could you let me know if you have more specific question? Would be a pleasure to assist you.

By Ashford W., Customer Service Manager over a year old

Question:

Is this right place to buy rado watches ? Is this right place to buy rado watches ?

Answer:

Dear Jay, Thank you for reaching out. We are very proud to carry a wide collection of Rado Watches at great prices. You can search for the model you like at ashford.com or call us for guidance in case you would want one of our Customer Service Experts to assist you. Let me know if you have any further question. I stay at your service.

By Ashford W., Customer Service Manager over a year old

Ashford Questions & Answers

Are the movados authentic? Are the movados authentic?

Are the movado watches real Are the movado watches real

Why you guys not shipping to kingdom of saudi arabia? Why you guys not shipping to kingdom of saudi arabia?

Hello the serial # on gucci shades is slightly different from the pair i see on gucci website but are the same shades. can you advise why? Hello the serial # on gucci shades is slightly different from the pair i see on gucci website but are the same shades. can you advise why?

Are your ray bans authentic Are your ray bans authentic

Why the price in ashford always cheap than other website? Why the price in ashford always cheap than other website?

The armand nicolet hs02 watch listed on the ashford website model no a136aaa-nr-pk2140nr) does not match the no a136aaa-nr-p974 on the armand nciolet The armand nicolet hs02 watch listed on the ashford website model no a136aaa-nr-pk2140nr) does not match the no a136aaa-nr-p974 on the armand nciolet

Is this right place to buy rado watches ? Is this right place to buy rado watches ?

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