About the Business
Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!
Ashford Reviews Summary
The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Over 8 months ago I bought my first movado 800 series in Ashfor and today I received my second movado from ashfor very fast delivery and completely authentic, my next watch'll buy in Ashfor for sure
Fast shipping ---watch does not work cannot set time or anything on this watch. None of the set buttons work. This is and inexpensive watch to begin with, But it should still work. Cost prohibitive to return. Very dissatisfied. NEVER Again
Bought a Men's Corum Tides watch from Ashford. Beautiful & authentic watch at a great price. There is no way to fake a mechanical moon/tide complication; its real and have never had a problem with the watch. Buying it was smooth and trouble free. Think all these negative reviews are from Jewelry stores which generally sell watches at list price.
I contact them by the chat option as I never received my order. The agent names Eugene or something didn't even knew how to respond to a customer. That agent was very rude and was throwing me one word replies as if I was owing them something. Didn't even listen to my issue and asked to me to contact back.
***WILL NEVER ORDER FROM THEIR WEBSITE AGAIN***
I will never buy another thing from this seller.The watch we got stopped working after about a year. Ashford refused to help fixing it because it was a whopping 10 days out of Warranty. BAD customer service!
The watch I ordered from Ashford is great.It arrived very fast to my home. I spoke with a woman in customer service and she promised the item would be genuine. She said Ashford buys leftovers in bulk and sells cheap. I purchased the watch and never looked back. When it came five days later, I could not believe it. Thanks Ashford!
First, when I saw other reviews here, I was afraid to order my desired watch, because the rating is very low with lots of comments about fake watches and bad service.
But, after some research, I've found that on amazon and ebay Ashford has very high ratings and excellent user reviews, so I've tried and you know what? I'm really happy with my purchase! I bought "baume and mercier" watch which has really very high quality. Also it was under sale from $3000 to $1400.
So I can say that Ashford's rating is wrong here. Maybe because only negative reviews are post and all others who are satisfied hasn't provided any. That's the case I'm writing this one. Happy shopping.
I over $1300 for a Hamilton below zero chronograph, I had to send it back 3 times, the first time chronograph didn'the work so they sent me another one, second time it stop working, third time it stop quarter til 10, they told me they let me pick out another watch but sent me the same watch Wichita they marked down half price so I am disappointed with ashford never again will I spend my money with them.
Scratch and damage the crystal and then blame on the customer. I am lucky i didnt spend thousand of dollars on zenith. Worse customer service! By the way they are not authorized dealer for any of their watches.
Beware of this company! They stole me! I placed an order of 600 USD and they said they shipped it by USPS service and provided a tracking number that appeared as "Delivered" even though i NEVER received anything. They keep ignoring my messages, they haven`t sent to me any proof of receipt of the package because they don`t have it. They haven`t refunded my money and I am desperate. They are SCAMMERS!
10 minutes after placing the order on a Sunday (not a business day) I cancelled my order. I left a voicemail on their customer service number asking them to cancel my order number. The next day I get a confirmation number saying that my watches had been shipped. I email them asking for an RA# ( which they require to return a package.) They respond a week and a half later. I sent my watch back over a week ago and they still have not refunded my money. I have emailed them several times and they have not responded. I don't believe they are ever going to respond or refund my money. STAY AWAY FROM ASHFORD!
Hello everyone,
Be careful, Ashfor products are FAKE. That probably why items sent to any address outside the United States are considered final sale and cannot be returned. What a clever way to steal honnest consumers! Ordering at Ashford was my biggest mistake and it costed me a lot!
Recently i purchased 2 watches and one order i canceled at same point of time. After continues follow up and mails, calls (after 15 Days) they send a mail in which they have written Please talk to your Bank with some authorization code to reverse the payment. Its really become a headache to get the money back from them. Really a bad experience.
Over the past 3+ years, I've purchased 2 watches for myself and 2 for my college-aged daughter all from Ashford. My watches were a Citizen Ecodrive and a Bulova. For my daughter, I bought a Seiko and a Fossil. All watches have worked well and the packaging was very nice. My daughter has since dropped her Fossil watch down a two-story marble staircase and it no longer runs, but that was her fault.
I have seen nearly identical watches (Bulova) on two of my friends who paid more than double what I paid at Ashford.
I have never had to return anything to Ashford or otherwise deal with their customer service, so I cannot speak to that. All I can say is that I've bought four watches from Ashford for much, much less than I would have spent elsewhere. So far, I'm one happy customer.
100 % real, 100% brand new Bell & Ross BR01.1500 cheaper than anywhere else. Free 2 day shipping, Beautiful presentation case, papers, and a cool patch from Bell & Ross. Stunning, heavy watch. Love It! I could not have afforded this anywhere else. Unbelievable price, Called them up after reading these posts, Answered me on the 3rd ring. I would recommend highly.
After reading the negative reviews i still went ahead and bought 3 watches for xmas present. What a BIG mistake. Poor packaging caused damage to a 5000 dollar watch, online chat to complain was a waste of time. Said i had to wait 24 hours to 48 hours for a reply to my complaint in an email. Its now 5 days later and still no response. Its not too late to sent the watches bacK and buy replacments elsewhere. Service is non existant. Ignore there cheap prices with useless warranty as it will cost you a fortune to post and insure to return even when they send faulty goods. FRAUDSTERS
Got a great deal on a TechnoMarine 500M watch, that is where the deal ended. Bought first of October, watch was great, but mid December, barely 2 months after purchase, battery dies. I called Ashford and they said it is covered under warrantysince watch runs while on the shelf. They expected me to ship it back and pay for the insurance. AZ to RI, with $1200 insurance was over $70 and would take 2 weeks 1 way. Would still need to go out for battery and be pressurized. So I would be without my watch over 1 month, have spent half of my purchase just to have. Hatters replaced. I took to a local high end watch dealer, and $60 to have done in 2 weeks, The least Ashford can do is pay for the shipping both ways since the battery went out so quickly.
I posted my first review of Ashford 12/16/15, this is my second. You could see from the first post all was good. The watch was a Christmas gift for my gal. She didn't like the look on her wrist. I went to ashford web page and logged into their chat. I went through the return process with the agent and got a return authorization number from them. An email verification was sent to me after the chat was done. I mailed the watch back via insured USPS on 1/06/16. On 1/22/16 the full amount of my purchase was credited to my account. We are currently looking and will try again wit Ashford.
The Watch broke after a few months use. At first Contact Ashford promised to pay repair costs in Sweden, but after this it has been impossible to get in touch with customer service. The Watch is now broken for the second time and my Watch master doubts the ETA mechanism is genuine. STAY AWAY FROM Ashford
I both a watch that was not working. Sent it back still waiting on exchange nothing. It's been four weeks nothing no watch no money. They just took my money. Wow I thought I was living in United States of America. I guess that's how it is these days.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members