AshfordReviews 5,981

Just bought watch two months ago for over $1400. 00, which I used it may be less than week all together and stopped working, send it back to ashford, spend $50.00 for shipment, and I was told they will try to repair the watch. If I want the watch to be repaired, I would have sent it back to MFG. Customer service would not exchange the lemon watch with new one. I don't know; if ashford does sell refurbish watches under new watch. Is hard to believe brand new watch cost over $1400. 00 works for less than two weeks and need to be repaired. This wis first and last time I will purchase anything from them just Beware of their false advertisement

On Jun. 12 2013 I placed the order no.MS-*******, and told the salesman Sean that I was from China and the watch would finally arrive me via a drop shipper. On Jun. 28 2013 I received the watch. But unfortunately the watch has at least below problems, so I have not worn it. 1. No tag; 2.The butterfly looked used when it arrived me; 3.The two pins connected with butterfly had hit imprints; 4.The clasp has flaws Since Ashford.com claims "Every watch from Ashford.com is guaranteed to be: 100% genuine and authentic; Shipped in its original box with original packing and owner's guide, I would like to request for a replacement(100% genuine and authentic; Shipped in its original box with original packing and owner's guide) and a reimburnsment of USD55.00--drop shipper fee from California to China. Ashford agreed with replacement but denied to afford the drop shipper fee. The drop shipper fee caused by replacement is due to defective product, so I insist to request for the reimbursment. 20days passed, ashford.com hasn't responded at all.

Be aware of this site, they do not have customer service at all. I got a CK men's watch one month ago, last week when I run into rain for a few minutes, the watch was totally soaked, yes soaked, I could barely see the dial after that. I tried to contact the customer service and they told me I was responsible for repair since water issue is not under warranty. I asked them if it was not water proof then why it was described as 30 meters water resistant, then customer service lady insulted my Master's degree of science by telling me "we test the watch in a dry chamber not in water, we test the pressure. Water resistant means nothing but it has a pressure."

No matter how I interpreted my way telling her water resistant should be at least resisting 3 minutes last raining drops, she insisted that the watch is not water resistant, it's pressure resistant. It was just a waste of time arguing.

I have thrown the watch away and I'll stay away from this site. They do only sell, they do not service, at all.

No wonder, when it's cheap, there's a catch.

Here's what they will not tell you when you buy watch from Ashford: all the watches are "expired or expiring soon". When they get the watches from the manufacturer, these watches are manufactured long time ago, the battery is already or almost dead! That's what I recieved in my order... a dead watch! Even though they can refund me battery change fee, but there's big difference between manufacturer sealed and jewery store clip-back-on. Manufacturer has special equipment to clean it and seal it air-tight! You should not expect it to be water resistant when changing battery in jewery store. That's why most of the manufacturer warranty will be voided when you open the back in jewery store or yourself. (btw, the manufacturer warranty card in the package of your watch is FAKE! Be aware! Ashford has so-called 'ashford warranty' because you cannot use manufacturer warranty!)

Ashford customer servise is extreme bad! Be prepared to be hung up and scolded in your phone conversation! When I ask them "should I expect a manufacturer sealed runner watch when I receive the order", their reply is " NO" and they said they will not post this informaiton in their website so that you can bite the bate!
So in fact the price you are paying to buy from Ashford is to buy an old watch! Ashford is really a refurbished/2nd handed watch seller!

BE WARNED; DO NOT ORDER YOUR WATCH FROM ASHFORD.COM!

I had placed a multi-thousand dollar order with Ashford.com on November 26th as a gift for my husband. The Ashford employee said the watch was purchased and that it would arrive by Wednesday. Wednesday came and went. I grew worried but I was sure that they would fulfill their promised order. Eventually, after the watch still had not arrived and we received no tracking number for shipment, we had to contact Ashford ourselves to ask why our watch had not arrived. Only then did Ashford admit that they canceled our order. With thousands of our own dollars at stake, it's amazing that Ashford canceled the order, but couldn't take even a minute to send us an email notifying us that the order was canceled.

Even when I went on the online chat- first off, it took over 15 minutes for the representative to even help me. They then told me that the order was canceled and that if I wanted another one of that watch, I would have to keep checking back onto the site myself. She also would not keep my information on file to make for a smoother transaction and she would NOT guarantee the price that was initially agreed upon.

Before we tried to purchase on Ashford.com we looked online at their reviews and found a lot negative reviews for similar reasons. We made the mistake of disregarding all of their negative reviews. We urge you to not make the same mistake that we did. AGAIN- DO NOT ORDER YOUR WATCH FROM ASHFORD.COM.