Mike K.

I purchased a Men's Movado watch from Ashford approximately 2 months ago. When I received it the battery was dead! I live in Canada, and to return this item to New York, would have been costly for a mere battery. I took the watch to my local Jeweller, and they sent it to Movado to have the battery changed. 3 weeks later, the watch was returned. Within 2 hours, the inside of the watch started to "fog up". Within 6 hours, it was so fogged up you could not even see the time! I called Ashford to report the problem, and the lady I spoke to said it must be returned to them for inspection. I advised her it was just sent to Movado for a new battery. She immediately said, "You just voided your 2-year warranty". I asked why, and she advised Ashford must open the watch first. I explained to her the watch was opened only once, and that was by a tech at Movado. The conversation turned quite rude, and I was REALLY put out to say the least. I returned the watch to my local jeweller, and it has been sent back AGAIN to Movado for repair. I have not yet received it back, but was advised the back seal was no good, and there were two small interior mechanism parts which were faulty. Two months ago I ordered this watch, and was only able to wear it less than 8-hours. It is still out for repair. Yes, my jeweller is charging me $35 for expedited shipping to and from Movado. At this point, I do not know if Movado will even cover the cost of repairs! I am BEYOND FRUSTRATED with Ashford, and will NEVER EVER purchase from them again. I thought I found a "good deal / price" on-line. What a mistake. If it appears to be too good to be true - it usually is. My recommendation - READ the reviews on Ashford, and decide for yourself. NEVER again will I purchase or recommend Ashford! EVER!