website thubmnail of Arby's
How would you rate Arby's?
grey star
grey star
grey star
grey star
grey star
Malaysia
1 review
0 helpful votes
Follow Min X.
Unfollow Min X.
Send Message
Share Review
Report Review

This pathetic store are more concerning when YouTubers filming their store to catch their predator's employee more the that predator itself. It is so shame since this "Arby's" are becoming worst day by day. Shame on you, hope you guys go to hell!

Date of experience: March 2, 2025
Ohio
1 review
0 helpful votes
Follow Mark K.
Unfollow Mark K.
Send Message
Share Review
Report Review

This Arbys location has checked out. I ordered 12 Arby's regular roast beef sandwiches and 24 Arby's sauces. I received 11 sandwichs and had to ask for the Arby's sauces at the window. There were no cars in front of me or behind me when ordering so, it was not busy at 07:05 pm on Thursday 03/27/25. There were at least 3 people at the drive through window when I drove up. I waited and received 2 bags. I had to remind the employee that I requested Arby's sauces and she didn't even give me a receipt for the $32.90 charge. I understand fast food can be stessful but when you are not busy and can't count to 12, can't remember to include or offer Arby's sauces, and don't provide a receipt. It's time of find better staff including the proported Manager! I will be spending my money elsewhere!

Date of experience: March 27, 2025
Oregon
1 review
0 helpful votes
Follow E G.
Unfollow E G.
Send Message
Share Review
Report Review

Incorrect order
February 4, 2025

This Arby's used to be really good with making the right orders but the last 2 times I've gotten the wrong order I ordered 2 buffalo chicken sliders both times and had to wait 6 minutes both times and I got regular chicken sliders instead and I ordered a roast beef classic both times the first time I got charged for a double and the this time I got very thick beef in it that's it's not even good. I'm getting tired of wasting my whole lunch break there to not even get what I ordered

Date of experience: February 4, 2025
Texas
1 review
0 helpful votes
Follow Linda N.
Unfollow Linda N.
Send Message
Share Review
Report Review

Customer service
March 19, 2025

Allen TX Arby's short on help. Too much mayo which was claimed to be tartar sauce. Short on staff, lady who was handling order taking doesn't speak fluent English. Apparently doesn't want to satisfy customer's complaint either. ONLY WANTED TARTAR SAUCE ON SIDE NOT ON SANDWICH! ASKED FOR A NEW BUN! NEVER RECEIVED A RECEIPT FOR PURCHASE!

Date of experience: March 19, 2025
New York
1 review
0 helpful votes
Follow Chelsie B.
Unfollow Chelsie B.
Send Message
Share Review
Report Review

They never listen
January 23, 2025

They never listen and they mess up my order because of it I go in and they say oh we didn't have that on your order and don't try to remedy the situation.

Date of experience: January 23, 2025
Georgia
1 review
0 helpful votes
Follow Marie C.
Unfollow Marie C.
Send Message
Share Review
Report Review

Boring. No taste.
February 15, 2025

The Arby's Crispy Fish Sandwich has to be the most boring tasting sandwich I have ever had. What a let down. They could take pointers from Dairy Queen's fish sandwich.

Date of experience: February 15, 2025
California
3 reviews
0 helpful votes
Follow CHRYSTAL M L.
Unfollow CHRYSTAL M L.
Send Message
Share Review
Report Review

Ordered a $15. Meal and couldn't eat it. It was a green/grey roast beef. My granddaughter said why is it green? We left I didn't want to make a scene in front of her. Never again will I eat there

Date of experience: January 8, 2025
Nevada
1 review
0 helpful votes
Follow JULIE O.
Unfollow JULIE O.
Send Message
Share Review
Report Review

THEY THINK WE ARE STUPID
February 21, 2025

I USUALYY LOVE ARBYS, I GET IT QUITE OFTEN AS HEY ARE CLOSE TO MY PLACE OF EMPLOYMENT, TODAY IS THE 2ND TIME I HAVE HAD AN ORDER PICKED UP AND MY ORDER WAS NOT WHAT I HAD ORDERED, I ORDER A BEEF AND CHEDDAR, HALF POUND AND I GET IT ONLY WEIGHING 3.3 OF A POUND IN THE SMALL AUJU BOWL. A HALF POUND SHOULD WIGH 8 OUNCES, THEY ARE CHARGING FOR A HALF POUND AND BARLEY GIVING A 1/3 POUND. THIS HAS HAPPENED TWICE. THAT ESSENTIALLY IS ROBBERY, AND THE EMPLOYEES ALWAYS WANT TO SEAR THEY ARE RIGHT EVEN WITH A PICTURE TO PROVE THEM WRONG.

Date of experience: February 21, 2025
California
1 review
0 helpful votes
Follow Jessie H.
Unfollow Jessie H.
Send Message
Share Review
Report Review

Food is ok, but the business model is not. When I have to sit here and watch commercials, then AI can help to create reviews!

Date of experience: March 3, 2025
Missouri
1 review
1 helpful vote
Follow Michael H.
Unfollow Michael H.
Send Message
Share Review
Report Review

I had ordered 4 roast beef sandwiches for $10. Three of them, we're okay.The last one had a disgusting, long hair in my food. This was the arby's on lemay ferry road in St. Louis.*******

Date of experience: November 21, 2024
Indiana
1 review
1 helpful vote
Follow Carrie C.
Unfollow Carrie C.
Send Message
Share Review
Report Review

Teenie tiny chicken
June 28, 2024

I was in shock to see how small these chicken breasts are. They charge so much for a sandwich and then they shrink it. Not happy with this. Pics are of 2 chicken sandwiches 1 I already ate with the leftover bun and the other I haven't ate yet. Which I will because there wasn't even a full sandwich.

Date of experience: June 28, 2024
California
1 review
1 helpful vote
Follow Sherry O.
Unfollow Sherry O.
Send Message
Share Review
Report Review

No BLT
March 30, 2024

7:59 PM. 3/30 STORE #5771. Went thru the drive-thru. Ordered classic beef and fish off the 2/$6 menu. Also ordered a BLT. At 10 pm sat down to eat. No BLT. Just some piece of crap on a bun. Called the store. NUMEROUS TIMES. No one picked up. I HATE having to search the bag EVERY TIME to make sure I get my order. And, just think, on Monday, they think they're worth $20/hour.

Date of experience: March 30, 2024
Illinois
1 review
5 helpful votes
Follow Sharon S.
Unfollow Sharon S.
Send Message
Share Review
Report Review

Sandwich
July 22, 2023

Very disappointed in my French dip sandwich meal, barely any meat, and yes I understand they can only put a certain amount on the sandwich. Dry cold bread with Swiss cheese not melted. The fries and root beer was good. I know remember why I go elsewhere.

Date of experience: July 22, 2023
Arkansas
1 review
0 helpful votes
Follow Della S.
Unfollow Della S.
Send Message
Share Review
Report Review

New prime rib sandwich
August 30, 2022

The new prime rib sandwich is the grossest sandwich I have ever taken a bite out. I can only imagine what poop taste like. It was slimy. Save your money. My family members who tried this all feel the same.

Date of experience: August 30, 2022
Washington
1 review
2 helpful votes
Follow Ron G.
Unfollow Ron G.
Send Message
Share Review
Report Review

Hair in sandwich
December 15, 2022

On 12/14/2022, my wife and I stopped at the Silverdale, WA restaurant #6099. Long story short, order to go, took to local park to eat. All was good until I got down to the last few bites of my double roast beef sandwich. Found a light brown hair about 8 1/2" long in my sandwich. Didn't match my short grey hair or my wife's color. Kind of ruined the experience.

Date of experience: December 15, 2022
Nebraska
1 review
4 helpful votes
Follow Meagan C.
Unfollow Meagan C.
Send Message
Share Review
Report Review

New Boneless Wings
April 14, 2022

These are the worst I have ever had. They are soaked in a sauce that has a weird color. The picture that they displayed is nothing compared to what you get. I took one bite and about threw up. It was a waste of $6.00

Date of experience: April 14, 2022
Utah
1 review
1 helpful vote
Follow Trish S.
Unfollow Trish S.
Send Message
Share Review
Report Review

The Arby's web site said yes they do give a seniors discount but you have to ask for it. That's fine. We asked a Riverton Utah location for the senior discount and they said they don't do that. We were really disappointed, on a fixed income and Everything had gone up so crazy.
You'd think they could put a crowbar in their wallets and give seniors a lil break.
We did purchase the seasonal chicken pecan salad sandwich which we love. It's down right expensive. We will think twice before or if we go back.

Date of experience: June 17, 2023
Florida
1 review
2 helpful votes
Follow Michael B.
Unfollow Michael B.
Send Message
Share Review
Report Review

Horrible!
May 21, 2022

So sad that a place the prided itself on fresh roast beef sandwiches where you walked in and saw the beautiful rare roast beef sitting under the hot lamp just ready to be thinly sliced for my sandwich. Now it's a plastic meat factory with taste that is barely salvaged by the Arby's sauce. We also had a chicken sandwich with 2 little chicken strips with min lettuce and tomato. Threw away the chicken sandwich, ate half the beef. Never again.

Date of experience: May 21, 2022
Texas
1 review
2 helpful votes
Follow Anita P.
Unfollow Anita P.
Send Message
Share Review
Report Review

Bad service
March 15, 2023

Purchased a deluxe fish combo asked for no tater sauce, It had plenty. It was two combos. Called the manager. Was told to bring back and entire order would be made over. I went another day gave receipt manger told me to write Fatima name on receipt. They only remade the fish sandwich over it was full of tater sauce and the bread was burnt. And they didn't give the fries or drink. Arby's needs to do 100% better. Ruined my dinner

Loading...
Date of experience: March 15, 2023
Tennessee
1 review
4 helpful votes
Follow Sue J.
Unfollow Sue J.
Send Message
Share Review
Report Review

Horrible food
December 6, 2023

Got the hamburger, not like it shows on tv. Mine was a skinny little hamburger,red inside,cold and just thrown on towards the bun as the sauce was too. One half piece of lettuce and that was the sandwich. Didn't get all the topping I thought was suppose to be on it. The French fries were cold too. Was too busy there to complain so threw it in garbage and figured I learned my lesson by not checking it out at the counter. What a waste of money

Date of experience: December 6, 2023

Overview

Arby's has a rating of 1.4 stars from 303 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Arby's most frequently mention roast beef, curly fries and fast food. Arby's ranks 316th among Restaurants sites.

service
151
value
146
shipping
40
returns
44
quality
134
+76