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New York
1 review
2 helpful votes
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Price gouging
June 11, 2023

The price of a regular roast beef sandwich a small fry and a French dip cost us. $15.20 that is $5.06 per item think about that. We have ate our last Arby's sandwich Didn't get a recipt so I can't prove my purschase for the to go order

Date of experience: June 11, 2023
Maryland
1 review
1 helpful vote
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My review is about the Beltsville, Maryland location. On June 27,2023, I ordered the three pieces chicken tenders and chicken sandwich, both meat was over cooked and hard to chew. The next day which was 6/28/2023, I returned the three pieces chicken tenders for a fresh one but it also was over Cook and hard to chew. Please see attached pictures of the chicken tenders.

+4
Date of experience: June 28, 2023
New Mexico
1 review
2 helpful votes
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Today I had my son go get me the steak burger combo (that damn commercial). The fries were cooked in old oil. What is the point in giving us old food. Burger was ok but still tomato old. I work 16 hrs too tired to cook and Arby's on Nellis and Bonanza will never get my business again. Vegas need to start regulating this crap. What is wrong with fast food smdh…

Date of experience: July 30, 2023
Florida
1 review
2 helpful votes
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So today I was scheduled an Interview by a gentleman who called last week to confirm that I still was interested. He was a Caucasian man and a very pleasant voice. I'm black so i can say this, it's always us! I arrived 40 minutes early which is something I've always done but Arbys was still closed so I waited. A black lady came up at about 9:40 AM I smiled and said hello, she looked me up and down with such anger and just mean spirited and instead asked what are you doing here? Mind you I'm outside and I said I have a 10:00 interview she said I didn't schedule it! She walk inside and I left! I will not even bother with a interview there who wants to work with a manager that is completely ghetto and rude! I took my time learning about Arby's principles and she doesn't dream big, get it done or any such thing this black manager darkens all the good I've read about this franchise. Its Always Us just disappointing.

Date of experience: May 9, 2023
Illinois
1 review
0 helpful votes
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Hostile Manager
February 26, 2024

At approximately 3:40 pm, 02/25/2024 i arrived at the North Broadway Arbys in knoxville, Tn. Drive Thru to make to go order. A hand written letter stated Cash only cards only at inside cash regester. I parked on the curbside parking and walked in to place my order. At the register i ordered my meal pulled out my wallet, pulled out my debit card and was told cash only. That confused me and i stated what the note stated. Ask for the manager in charge. A tall blond stepped up and ask about it and stated the inside card reader had been for over an hour. No one had changed the note at the drivethru to state Cash Only. I stated that she should change the sign to prevent the confussion for other coustomers and was told to leave the store she did not need to be told how to run her store. I did not have cash on me..

Date of experience: February 26, 2024
Georgia
2 reviews
4 helpful votes
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Poor service
October 19, 2022

Arbys in seven hills on the corner of cedar crest road. Whole line of customers they weren't waiting on. We're told about it and they didn't care and didn't come over to start waiting on them. Husband and I finally left and smart $#*! girl said have a nice day. Needs a manager on site and new polite and hard working employees you don't treat people that way.

Date of experience: October 19, 2022
Texas
1 review
0 helpful votes
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I am very disappointed as a first timer
November 10, 2021

I am very disappointed this is my very first time eating at a Arby's my ticket total was $37.49
And everything was cool and hard. I work 14 miles from the 1821 Range Rd Location in mesquite.
My Order #358 my purchase was made on 11/10/2021

Date of experience: November 10, 2021
Oregon
1 review
1 helpful vote
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Unacceptable
June 29, 2022

The last two times I've been to Arby's the drive-through help is absolutely terrible. I've been going to Arby's now for 30 years and now it seems like the employees just absolutely hate their job. From now on I'll just take my business to Wendy's were there appreciate your business and your quality is above and beyond all fast food chains. Pretty damn sad sorry Arby's you lost me.

Date of experience: June 29, 2022
Pennsylvania
1 review
0 helpful votes
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At one time, Arbys had the best straight cut fries. They still had the skin on them. You couldn't find a better fry anywhere. Then they discontinued them, but I could still get potato cakes, so I guess that's ok, as they are pretty good too. Now they're gone too, and all they offer is seasoned curly fries and crinkle cut fries that taste like they came from dollar general! Absolute trash. Now I get a sandwich there, and go up the street to get fries.

Date of experience: June 26, 2022
Kentucky
1 review
0 helpful votes
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No care
December 16, 2022

Try their burger, so I do. Spend 22$ on a burger 3pc chicken strips 1 curly fry and a drink and the burger is so saturated with sauce you couldn't even eat it. It went in the trash. I'm glad people think u can just throw away money! Just disgusted with how people that work in fast food do not care! If they wouldn't eat it what makes them think u would?! Unbelievable!

Date of experience: December 16, 2022
Alabama
1 review
2 helpful votes
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Staff attitude
September 29, 2022

9/29/22 Fairhope, Alabama 51 north Greeno Road

Staff Tina - we own a business and staff asked if we would give a dollar, We said no Thanks! She stated "well you Know Kids are Starving" Response from us- "we buy Christmas presents and food for multiple families". I Only had $8 on me and I do not use credit at Fast food facilities. Very Disappointed these Young people have NO idea who is at their Window! Very disappointed she finally brought our 2 French dips! My husband said than you. No Response! Because we live in Fairhope unappreciated and Disrespectful! Brenda MacDonald

Date of experience: September 29, 2022
Iowa
1 review
0 helpful votes
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New menu
February 11, 2022

Don't like the changes. At all. Sauce is TOO sweet. Getting rid of the potato cakes and substituting crinkle fries? Also no, they are not crispy, they are soggy and NOT good. Very disappointed. Used to like Arby's. Now

Date of experience: February 10, 2022
Louisiana
1 review
1 helpful vote
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BURNT AND TASTELESS
June 27, 2023

I bought the 2 for 7 crispy chicken sandwiches. The oil in which they were cooked in should have been replaced. The chicken was over cooked and burnt If I had time to go back I would have. I Won't be back!

Date of experience: June 27, 2023
Ohio
1 review
3 helpful votes
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Management
August 8, 2023

Store #5878. Ordered 3 turkey sandwiches. Wanted 2 w/ mayo, I with the ranch. The manager kept screaming and yelling, telling me this wasn't burger King and then a guy got on yelling at me. I have never seen such an attitude on a manager. I will never go back to Arby's again. This was totally uncalled for. She told me to report it, bc nothing would be done about it. Her name was Heidi. The girl at the window kept apologizing for her.

Date of experience: August 8, 2023
Georgia
1 review
1 helpful vote
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Poor management
September 23, 2022

Went to the Arby's in Blairsville, GA today for lunch. They refused their own coupon and I really did not understand why. After paying full price for the meal, had to wait nearly 20 minutes for my food. While I stood their waiting, I saw the sandwich wrapper on the shelf behind the cashier but did not know it was my sandwich. It sat their at least 15 minutes before the cashier Pamela every turned around and put it on a tray to hand to me. Both the sandwich and the curly fries were no longer warm by the time I got them.

Date of experience: September 23, 2022
Maryland
1 review
0 helpful votes
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Wimpy wimpy wimpy not enough meat! Shame on you! Fair sandwich but needs more meat! I taste more bread than meat. I only get the gyros when they're on sale cuz he never has enough meat on it! Coupon for two gyros I got in the mail.

Date of experience: November 5, 2022
Tennessee
1 review
0 helpful votes
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They were very good but should come with a warning if you have a bad stomach this sandwich is not for you it felt like I had eat did the one chip challenge that's how hot it was it was a very good sandwich it tasted good but it was very very warm

Date of experience: October 29, 2022
Canada
1 review
0 helpful votes
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Disappointed
October 13, 2021

Went to arby's yesterday in niagara falls. It used to be my favorite take out. The fries were over cooked and not curly after the first 3. The sandwich was luke warm. We don't have an arb's in toronto anymore, so i was really looking forward to this, i even ordered a sandwich to take home. I was so disappointed- won't go again.

Date of experience: October 12, 2021
New Mexico
2 reviews
1 helpful vote
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1st of all how rude they are 2nd of all they advertise the sandwich for 2 for 7 and then when you drive-through and wait they say we. Can't do it why are they advertising it? Then I'm gonna go to the CEO and give him a piece of my mind too. This is rip off Scam... Just another scammer with a different name arbish.

Date of experience: May 26, 2023
New Jersey
1 review
1 helpful vote
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Steakhouse burger
May 27, 2022

The burger was bigger and was tasty but advertised at 5.99 and i was charged 6.99 for the regular and 7.99 for deluxe ranch... burger ok but not as good of a deal as advertised... rockford il state and phelps location... i will not go back...

Date of experience: May 27, 2022

Overview

Arby's has a rating of 1.4 stars from 303 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Arby's most frequently mention roast beef, curly fries and fast food. Arby's ranks 316th among Restaurants sites.

service
151
value
146
shipping
40
returns
44
quality
134
+76