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Florida
2 reviews
3 helpful votes
Follow Cheryl B.
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Disappointed
October 3, 2021

Tables were dirty, I was afraid to walk on the floor in the bathroom! Employees when asked about a new menu item said they don't eat here! When ordering the new steak sandwich they said it wasn't available because they didn't thaw it! A lot of horsing around behind the counter, it's a shame nobody is cleaning off the tables. I Do not recommend the Arby's in crystal river Fl.

Date of experience: October 3, 2021
Georgia
1 review
3 helpful votes
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Arby's We had the Meat.
November 12, 2023

Had a Gyro for lunch today that was very lacking the meat it used to have just a few months ago.
It used to run over with meat so much you'd have to use a lot of napkins. Now there's no horsey sauce and not really enough meat for them to advertise the way they use to. I'm very disappointed.

Date of experience: November 12, 2023
Texas
1 review
1 helpful vote
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3 weeks ago I wrote a review on the Arbys at 3055 S Loop W, Houston, TX *******. This is an update on that review. I have not received any response from Arbys and even though I have called the store multiple times my first call gets answered I am told no manager on duty they say they have my number and will have her return my call when she comes in. I receive no call back and every other call I make to the store that day no one answers. Out of curiosity I repeated this procedure 3 different days in the last 2 weeks and got same results each time.

Date of experience: March 20, 2022
Washington
1 review
0 helpful votes
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The service was very good. However the food sucked.
Cold beef & cheader, cold curly fries. Not even like warm. Meat on the B&C tasted funny. Must be running out of cheader sauce, very little on my B & C.
Next time it won't be Arby's in Mead, WA.

Date of experience: June 21, 2023
Michigan
2 reviews
9 helpful votes
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Who would spend so much time & money to develop the Wagyu burger & offer it such a brief period that few people had a chance to try it? It's no wonder they've been in such poor financial shape for so long.

Date of experience: July 4, 2022
South Carolina
1 review
0 helpful votes
Follow Dennis W.
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I have always enjoyed Arby's at lent as that's when they have that great fish sandwich and today I had the fish and chips, awesome. Now comes the hard part, please get rid of that awful Buffalo sandwich, you bite in and the chicken slides out onto your neighbors table

Ok

Date of experience: July 31, 2022
Florida
1 review
1 helpful vote
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Worst Burger ever
November 27, 2022

Went to arby's check out their menu and so they were having hamburgers let me give it a try worst hamburger ever cheese was not even melted asked for no onions had onion's Burger tasted like a friggin hockey Puck

Date of experience: November 27, 2022
Ohio
1 review
1 helpful vote
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Tipp City Ohio location. Waited forever for food, it was cold with stale buns. I see they have changed their chicken breast chicken sandwich to two chicken tenders. Arbys used to be good, not anymore, I'll never go back.

Date of experience: July 19, 2022
Tennessee
1 review
2 helpful votes
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Hush puppy breaded fish meal
August 17, 2023

The hush puppy breaded fish taste like frozen fish sticks with breading. 5 little strips with very few fries with a drink for $11.79. This meal is terrible. My husband and I threw ours away after 1 fish stick. Worst fast food I have ever purchased. Will not return to Arby's.

Date of experience: August 17, 2023
Georgia
1 review
3 helpful votes
Follow S A.
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The food once again was not correct after pulling up and waiting, no receipt and I'm finally done with Arby's! Others are having the same comments. I would rather drive 30 miles away to another Arbys than three mins. To eat here again. I hope something else comes to Union, SC because this Arbys is no longer my option. BTW, this was supposed to have Swiss Cheese... It is not found on either sand. When it's The Second most important word in the title, shouldn't it be there!?!

Date of experience: August 25, 2022
North Carolina
1 review
2 helpful votes
Follow mirei f.
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I watched "Jeremy Lewis assistant manager" (according to his uniform) pour my classic lemonade from a previous Arby's cup that was sitting on top of the machine with a straw already in it.

My sandwich had all the condiments my stomach can't handle (I wasn't asked how I want my sandwich)...! I ended up throwing out the whole bag I paid for!

That guy was rude and unprofessional for no apparent reason.
"I won't go back... " Like the gospel song says!

Date of experience: June 4, 2022
New York
1 review
1 helpful vote
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Arby's jomacha shake isn't what it was 2years ago, now it has taste more like a vanilla shake than a Jo mocha. It's decreased in size & taste drastically. I use to buy one daily now if I'm desperate I'll buy one one a month or every two two months They were my favorites but now I'm always disappointed when I go ba k looking for that same old fix

Date of experience: January 12, 2024
Illinois
1 review
0 helpful votes
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We no longer order roast beef at Arby's as it looks like a hard ball on a bun. Slices are so thin that they are hardly detected. Taste has changed to old, dryed up, slightly bitter taste. After one bite, was so bad I could not feed this garbage to my dog.
Their market sandwiches are great, so we order those.

Date of experience: March 28, 2021
Michigan
1 review
4 helpful votes
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Mac n cheese bites
December 8, 2023

I was very disappointed with the new mac n cheese bites.
The ones I was served where burnt black, not at all as they looked on the menu.
I requested them to be remade, but the employees insisted that was how they were supposed to be made, and if I was unhappy with them, they would call the police on me, if I did not leave the premises. I finally tried one, and as I suspected, they tasted as horrid as they looked. I was finally offered a refund, which I accepted, although I truly wished they would have remade my order, as requested, without being burnt.

Date of experience: December 8, 2023
Michigan
6 reviews
9 helpful votes
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NEVER saw it coming
January 2, 2022

Today was my brother's birthday, and we decided to go to Arby's to celebrate. However, we NEVER saw it coming. We got our food to-go and ate in the parking lot. My brother had ordered a roast beef sandwich, and when he bit into it, oh boy, the grim look of horror on his face said it ALL. We carefully inspected the sandwich, and inside, we found honey mustard. Now, it may not sound like a big deal, but my brother has anger issues, and I don't know why, but when he sees honey mustard, he FLIPS OUT. He got so mad that we had to dump the sandwich on the side of the road. Now whenever I drive past our local Arby's, he has an entire temper tantrum. So I guess you could say that you ruined my brother's birthday, well done, Arby's.

Date of experience: January 2, 2022
Tennessee
5 reviews
18 helpful votes
Follow JOE S.
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Based on the current TV ad for your company, I drove a long distance to taste this rare, prime rib sub and was totally disappointed, angry and very dismayed. For one thing, the actual sub looked absolutely NOTHING like the ad and in fact tasted like the mildew, creamy white sauce that it was. So not only did I waste my time and money that it cost me, but also the delightful feeling that I had to think I was going to get a great rare prime rib sub sandwich. What a disappointment and what a crime against the advertising industry. This type of false advertising should be banned and illegal and if you folks fall for it, you are the only ones to blame, for as I can see, many others also did the same thing.

Date of experience: September 22, 2020
Pennsylvania
1 review
1 helpful vote
Follow Lisa D.
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Somebody in corporate needs to get some AC down here for this store! I feel so sorry for these workers! I can't believe they haven't quit! Inhuman treatment down south to let workers go in 100 degree temps work in the kitchen like this! Shame on Arby's!

Date of experience: July 22, 2023
Pennsylvania
1 review
1 helpful vote
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Yes I made two accounts trying to order food through the Arby's app. Both times when I tried to order it took me back to "Create an account." My local Arby's in Williamsport, PA. ******* has no website ability. So why have a corporate site linking to them?
Arby's wasted my time. I can't order online so remove that site. Plus they do not honor the advertised deals.
Buyer beware. I won't be back anytime soon.

Date of experience: July 2, 2023
Oregon
1 review
3 helpful votes
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Freaky front desk girl
November 26, 2023

Very weird girl at 82nd arbys front desk. My husband asked for the 2 for 7 regulars. She suggested ordering online? Really I'm in the store? She freaked out and ran to the back. Please drug test your employees.

Date of experience: November 26, 2023
Florida
1 review
1 helpful vote
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The Reuben is amazing! I order it with extra sauerkraut & Swiss cheese. The corned beef is delicious with no fat at all, just nice shaved meat. I have ordered this sandwich just about everywhere I go and even upscale restaurants do not measure up to Arby's. The roast beef & cheddar is also delicious!

Date of experience: August 6, 2020

Overview

Arby's has a rating of 1.4 stars from 303 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Arby's most frequently mention roast beef, curly fries and fast food. Arby's ranks 316th among Restaurants sites.

service
151
value
146
shipping
40
returns
44
quality
134
+76