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New York
1 review
1 helpful vote
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Horrible manager present
January 25, 2022

Cobleskill New York Arby's Went outside to eat in my car because the shift manager Chris has a horrible mouth. Every other word out of her mouth interacting with another employee was an F-bomb. He was just as bad making statements about not wearing a mask and not caring if he spit in other people's food. The phone number for complaints was also a joke was on hold for 22 minutes and still never got to talk to anyone

Date of experience: January 25, 2022
Idaho
1 review
2 helpful votes
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Roast beef sliders
February 11, 2023

Arby's roast beef sliders used to be larger and cheaper and now they went for tiny and more expensive they're not worth the money they are now a $1.98 instead of $1.49 and they're not worth a $1.49 right now. These pictures were taken with a measuring tablespoon so that you can actually see the size this was from the Clinton Utah Arby's the bread is gross too now

Date of experience: February 11, 2023
Minnesota
1 review
1 helpful vote
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Horrible
December 11, 2022

Me and my loving family had arbys last night. It's now 2pm and i am throwing up, gripping the floor and praying to god (im atheist) this is why i never give small businesses a chance. You guys should close down for sure. Your sandwich's are funky and i would give this zero stars if i could.

Date of experience: December 11, 2022
Pennsylvania
2 reviews
3 helpful votes
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Hello. I recently went to Arbys - 1654 Market St. Warren Pa. *******. My order was missing 1 item. I got home and called the store about my missing item. Not once did I call but twice and a coupon was to be sent to replace my missing item. 4 weeks have passed so I called corporate and they also said I'd get reimbursed. 5 weeks now and still no response. I work hard for my money and it's wrong for them not to make this right and pay me or give me the item I paid for. Don't got to Arbys in Warren Pa. Unless you want to get ripped off. Just saying! They won't be getting my business or any great references from me.

Date of experience: November 28, 2022
Florida
2 reviews
0 helpful votes
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I guess everything is made out of soybean oil and high fructose corn syrup. I was hoping that the horsey sauce would be okay but it's not and the gyro
Taziki sauce taste lousy. I'll promise you one thing, I'll never go there again!

Date of experience: September 3, 2023
Ohio
1 review
2 helpful votes
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Bad experiences
February 4, 2024

I recently ate at the location on N. Main Street in Bowling Green OH. Ordered chicken tenders that came with fries and a drink. It was extremely expensive like $13. The chicken and the fries were very cold. Also at this same location the fish sandwiches are not consistent. One year they are excellent pieces of fish that hang out of the bun and the next year they look square and taste absolutely horrible. I will never eat at Arbys again!

Date of experience: February 4, 2024
Colorado
1 review
0 helpful votes
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I will never step into an Arby's restaurant again. The last 2 times I ate there I was literally sick for 2 days. As time goes by, Arby's isn't what there Core values are, roast beef. They are competing with franchises that don't matter. Stick to what got you here!

Date of experience: August 2, 2023
Missouri
1 review
3 helpful votes
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Can't trust safe food
November 30, 2021

As I stood looking at the menu board I hear one of the workers from the kitchen area say loudly in an angry voice. "Order it all, you white people have all the money." So just what is it that this angry person is going to do to our food? Not to mine. Never going to that place again.

Date of experience: November 30, 2021
Pennsylvania
1 review
2 helpful votes
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Haven't been to Arby's in 6 or 7 months because of the terrible sandwich I got. The bacon made me gag
Now I go back and get a chicken sandwich with turned out to be a plain roast beef dry as hell. And some delicious ice cold fries. Never never going back to that place. At least the kids that are working there are having a good time

Date of experience: November 30, 2022
Florida
1 review
1 helpful vote
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We got dinner from the Lake Nona location. Well they don't have the meats and neither the chicken. I told my wife that the chicken had a lot of spaces without chicken and she told me not to worry we didn't have as much meat either. Never going back. The advertisement is a lie.

Date of experience: April 2, 2023
Texas
2 reviews
2 helpful votes
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Arby's New Brisket /d
September 28, 2022

Save your money... I was excited to try the new brisket sandwich after seeing the picture of it on the new mail out coupon paper. I had at most only 1/4 the amount of meat it shows. No cheese which it shows and the meat was dry, burnt on the edges and tasteless. It never saw "smoked for 13 hours" in flavor either. Total rip off. I also asked about the free fries since it was a Tuesday. Sorry, they said, you have to be a member of the club and to do that they mail you a card to show.

Date of experience: September 28, 2022
California
1 review
2 helpful votes
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Horrible Service
December 20, 2023

One star rating is a generous gift. Frequently missing items in the drive-thru. Will not answer the telephone at the store, difficult to file any complaint at corporate. Service at the drive-thru is consistently poor. (Unable to add image)

Date of experience: December 20, 2023
California
1 review
1 helpful vote
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Bad sausy messy
September 27, 2023

The worst sandwich I have ever had in my life they put so much cheese that it leaks through the wrapper. 3 times I ve been there they have made them the same way. Its like they want to lose customers so they don't have to work. If you want to make a mess go here.

Date of experience: September 27, 2023
Arkansas
1 review
2 helpful votes
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Nothing like a 60 year old disabled woman being screamed at by a young employee, because employee was told she was not polite to certain customers. Employee yelled at woman and disabled husband, slammed kitchen door and could be heard screaming from kitchen. Manager needs to teach employees customer service skills.

Date of experience: December 18, 2020
Virginia
1 review
1 helpful vote
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I don't normally stop at fast food places as they rip off the public. I ordered a soda at the drive through with my meal. Should have been called an icee instead of a soda. There was probably about 4 ounces of soda in my LARGE soda after they crammed the cup full of ice. I Should be notifying the better business bureau instead of writing a review. It is ridiculous the amount of money they charge for a soda and all you get is ice. They are raking the public over the coals.

Date of experience: April 24, 2023
Colorado
1 review
0 helpful votes
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$#*!ty $#*!ty $#*!ty
March 1, 2023

We went through the drive through and asked for fresh food. The food is NOT FRESH. Along with we ask for a side of pickles every time and look forward to their pickles. The manager lied and said they didn't have pickles even when we offered to pay for them. Overall service sucks if you want cold food this is the place for you.

Date of experience: March 1, 2023
Ohio
1 review
0 helpful votes
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Disappointed
March 8, 2024

I have been told by so many people to try the fish sandwich. I was very disappointed with it, not crunchy felt like it wasn't completely done in the center and it had no flavor.

Date of experience: March 8, 2024
Alabama
2 reviews
5 helpful votes
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Worst experience ever
February 13, 2023

Bought two steak sandwiches and 2 large curly fries. Steak sandwiches had a little sliver of meat with a half slice of cheese. Meat looked dried out and or over cooked. They loaded it with garlic sauce so i guess to hide that there wasnt much meat. They gave me two half orders of fries instead of filling the cuos to the top. Everything was cold and nasty. Person who made the sandwiches threatened me. Oh well no more for me

Date of experience: February 13, 2023
New York
1 review
1 helpful vote
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Covid service
April 24, 2021

Want to Arby's in Neptune NJ. Only drive thru available. But when the order was wrong I walked up to the door. The lady that finally came to the door got nasty because I knocked on the door. There was no door bell to get anyone's attention,. She said I should have gotten back in line for the drive thru to get my order corrected.

The food would have been fine if they can complete the order as requested.

Date of experience: April 24, 2021
Virginia
1 review
0 helpful votes
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We used to viit frequently, But somehow they changed the menu>>> Bad idea! Soup watery and really salty, no favor, Nuggets salty and soggy no real favor, I guess the [lab meat} is there too! Will not be returning

Date of experience: December 11, 2023

Overview

Arby's has a rating of 1.4 stars from 303 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Arby's most frequently mention roast beef, curly fries and fast food. Arby's ranks 316th among Restaurants sites.

service
151
value
146
shipping
40
returns
44
quality
134
+76