website thubmnail of Chick-Fil-A
How would you rate Chick-Fil-A?
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Ohio
31 reviews
5 helpful votes
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Like
March 22, 2024

Chick-fil-A never disappoints when it comes to fast food. Their chicken sandwiches are consistently delicious, and the waffle fries are the perfect side. The customer service is exceptional, with friendly staff and speedy service. Plus, I appreciate Chick-fil-A's commitment to community involvement and philanthropy. It's always a pleasure dining at Chick-fil-A

Date of experience: March 20, 2024
Oklahoma
1 review
1 helpful vote
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Disappointed again!
September 12, 2023

We ordered from Chick Fil A online and my daughter ordered extra pickles on her sandwich. It had NO pickles. They also did not send any barbecue sauce! She can't eat her food without the sauce. Waste of money and this is not the first time they have ruined our meal. Will not be ordering from them again. Not worth it. They are just awful!

Date of experience: September 12, 2023
Michigan
1 review
1 helpful vote
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Drive thru or not, we've been here a long time, every time it's fast and furious like the movie, fast and furious. Nice meals made by even nicer people, I don't know why sometimes people think that they could be rude? But, No, I love it here.

Date of experience: December 29, 2023
Colorado
1 review
0 helpful votes
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Underpaid
May 6, 2024

They don't treat their employees good, they are over worked and underpaid the store on Garden of the Gods is famous for this …. Please pay your employees what they deserve they work very hard and you make the public think you are treating them well.

Date of experience: May 6, 2024
New York
2 reviews
2 helpful votes
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Lost another customer
April 10, 2024

I am disgusted with chick fil a customer service. I guess they are less concerned with making sure the customer is satisfied. Because I placed an order through Uber eats and chick fil a did not provide a quality check to ensure the delivery person was given the correct order they are not responsible for their error. Despite speaking to chick fil a customer service regarding my experience and verbalizing what was clearly a mistake on their part, they refused to take any responsibility or even apologize for the inconvenience. POOR customer service.

Date of experience: April 10, 2024
Illinois
1 review
1 helpful vote
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Do not order the sandwich, the worst sandwich ever
September 2, 2023

Chicken wrap sandwich the worst sandwich ever, you can't get the sandwich in any gas station for $6 they sell at $10 a miserable sandwich, the exact gas station chicken wrap you should take it out of the menu

Date of experience: September 2, 2023
Michigan
1 review
0 helpful votes
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Chicken nuggets
January 7, 2024

Finally able to try. Ordered chicken nuggets. I've never seen such small chicken nuggets ever anyplace else. We got a 12 piece to split. It was barely enough for one person. 8 of the nuggets were 1/2 inch in size and 4 were 1inch in size. We ordered 2 shakes with it and it was over $18. Totally disappointed in this restaurant. Why all the hoopla?

Date of experience: January 7, 2024
New York
1 review
2 helpful votes
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Lord help us
January 18, 2023

If this is the work(using this word loosely) force of our future we are in a lot of trouble. Maybe someone could let the managers know that wiping the same spot over and over instead of jumping in an helping would make things move faster.
I am currently sitting in line… with my food but can't get out because the 2 cars ahead of me don't have their food. This is horrible.

Date of experience: January 16, 2023
Washington
1 review
2 helpful votes
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Me and my girlfriend got side eyed alot for holding hands and kissing here. Very rude, we left before even ordering. Once we got home we looked into it and found various articles about them donating to anti LGBTQIA+ organizations and things similar to that. I wouldnt be caught dead spending my money here due to it. Hope this helped! (Tbh the food probably sucked)

Date of experience: July 4, 2023
Maine
1 review
1 helpful vote
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Got take out waited till I got home to eat (good thing). Went to but some sauce on my sandwich and there imbedded in the pickle was a fly. Stuff happens I get it, but try to get my money back. Tried online( I don't live close to the store) all I got was a message saying someone will contact me. Been two weeks now. First I get a fly, now crickets. Ya lost me.

Date of experience: June 29, 2020
New Jersey
1 review
0 helpful votes
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I filed a complaint against chick Fila on Texas Road in Old Bridge, NJ since last month against the owner through chick fila corporate. Every time I call the corporate for an update they tell me they're still investigating. But I think it's a lie. They're just waiting for me to get tired of calling and give up. This is just how the system works. The rich protect each other's.

Date of experience: May 19, 2022
Georgia
1 review
0 helpful votes
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I give them a 3 star rating. Why you might ask? Because that is the number of pickles that I got on my sandwich. This was attempt number 4 of my recent trips to gods chosen chicken franchise while requesting extra pickles on my sandwich. Every other visit opening up my sandwiches to read (no pickles) on my prepared for you sticker and leaving disappointed and depressed. Today, I finally got pickles but only 3. I pay you good money chickenfila. You need to come off of the pickles.

Date of experience: February 8, 2020
New Jersey
6 reviews
10 helpful votes
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Everytime we go there the people working at the window are so friendly and professional. We picked up a pre-ordered party tray on Saturday and they were on top of it. They must hire differently than a lot of the other fast food chains. Kudos to them for having a great product and team.

Date of experience: August 20, 2019
South Carolina
1 review
1 helpful vote
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I can not say anything bad about the service or food, but watching the manager yell and disrespect another employee which had nothing to do with my order was just wrong. This restaurant does not portray their values or their commercials they air. This was not the first time I have experienced this at this location.

Date of experience: May 25, 2023
Florida
2 reviews
0 helpful votes
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First ever bad experience
December 17, 2021

Love love love thier service and their diet frozen lemonade is the best! However I never pick up food at 9:00 p.m. but I was so busy running around and shopping for Christmas today ended up going to the drive-thru at 9:00 p.m. today. I got my usual eight piece chicken nugget meal with the frozen lemonade. I drank the lemonade on my way home and then once I did get home just 10 minutes later the fries were all really crispy and old or at least they tasted old and the chicken nuggets was more crispy than usual and they were extremely dry. I can't begin to tell you how disappointed I am I was so hungry and I have been an avid spokesperson for this fast food. I ended up throwing out the meal and just finished the lemonade for dinner I had crackers and peanut butter instead of my meal.

Date of experience: December 17, 2021
Massachusetts
1 review
1 helpful vote
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My family like chick fil_a, we consider clean and yummy for a fast food restaurant, but the last 10 times we ordered, there was a missing item, this is so frustrating and we don't like it, either we order from the mobile app or in the restaurant, and that happened in more than one location, it's weird how they do this mistake like continuously, my daughter is crying now since 4 o'clock because they didn't put her sandwich in the order, and we can't go back to pick it up, we are so busy. It's so annoying

Date of experience: March 2, 2022
Texas
1 review
0 helpful votes
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Gosh bonus points with me if you would get more crafty with your Chicken Soup recipe. More broth and vegetables - mirepoix. You guys obviously have enough chicken to do it, to create a broth. Carrots, celery and onions. Dicey with garlic. I guess you use added corn starch. Amazing as heck to wait in line for basically a substandard product. Bring back the oatmeal as well. I think its basically this is the safest way to deliver the product. But 1 star on chicken soup. That challenge can be overcome in my opinion. Why not, the lines would get much longer in my opinion. I guess you all have reviewed all possible ingredients and stayed with that. No social review per se but why not it can be done.

Date of experience: March 31, 2022
Florida
1 review
0 helpful votes
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Really?
May 6, 2020

I ordered my breakfast meal online and pulled up to the Chick-Fil-A at 10:31. The moment I submit my curbside number my order can no longer be processed. This is very inconvenient and it was a big time waster that morning. If I submit the order a while before I arrive at the restaurant I should be given that order. I did love Chick-Fil-A but this is something that kinda pissed me off.

Date of experience: May 6, 2020
California
6 reviews
4 helpful votes
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Chickin Nuggets Rule!
August 20, 2019

I love chicken nuggets and Chick fil-A's nuggets are my absolute favorite. The service is decent enough, especially when they don't forget my BBQ sauce, which is very few times. The nuggets always taste the same as well.

Date of experience: August 19, 2019
Utah
69 reviews
100 helpful votes
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I just don't like Chick-fil-A. There are definitely more better choices for chicken fast food. And that is just my opinion. I have only eaten there a couple times and that was many years ago and have not gone there since. So for those who have not tried Chick-fil-A I say go for it and give them a try but also try other chicken places and compare.

Date of experience: June 25, 2019

Overview

Chick-Fil-A has a rating of 2.4 stars from 71 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Chick-Fil-A most frequently mention chicken sandwich and fast food. Chick-Fil-A ranks 12th among Restaurants sites.

service
31
value
30
shipping
7
returns
9
quality
29