Aramex InternationalReviews 294

Always have delay with delivery, they mention 3 days, it takes more than 10 days with no excuses, not only one time, I don't recommend for any one to use this company, and u can't talk with any one only by whatssup machine using

So shipping something with aramex means that it takes them approx 3 days before a tracking number is activated on their system meaning the sender has sent the parcel the receiver cant find it and aramex doesn't even know it exists. Thats the whole point aramex doesn't seem to get why their service is pathetic and you have a pathetic star rating on all platforms you have parcels float around for more than 2 days somewhere with no tracking what so ever so you cannot claim responsibility nor can the sender meaning the receiver has to carry the loss if there is a parcel gone! Either that or the people processing parcels are not equip or cannot do their jobs. HAVE A SYSTEM THAT WHEN A PARCEL IS DROPPED OFF AT A DROP OFF POINT IT IS SCANNED INTO YOUR SYSTEM WITH A BAR CODE SCANNER AND ACTIVE WITHIN MINUTES OF DELIVERY WITH STATUS AWAITING COLLECTION AT DROP OFF POINT
People don't mind waiting 3 days what is upsetting is that there is no tracking and poor problem solving on your side as clearly aramex is not equip and their system poorly thought out meaning you cannot help more than the website can so once again if a parcel goes missing we the payers of service run a loss and aramex just lifts their hands not claiming responsibility... CHANGE YOU SYSTEM as its clearly not working

I have a very bad experiences with Arame, in fact, I stopped dealing with them for last 3 years however Amazon has shipped my orders through them, the shipment already arrived in Doha since 4 days and they are not delivering
I can't contact them over the phone
I made complaint on the website no response
No action and no response in their WhatsApp
Simply they are heading towards disaster
I totally and honestly advise every one to have peace of mind and not to use their services

Don't waste your time or money. Go with another capable company. Aramax is Garbage. Only Zero stars.

Been 30 days from order shipped they claim they gave it to UPS but UPS claim they never took pocession of the package only paperwork. So it is probably sitting in a warehouse in Dubai or lost. And they refuse to respond to any emails about it. I will never use them for international shipping again.

Leider ews gibt keine 0 Sterne, mein Packet söllte in einer Woche ankommen und bis jetzt sind 7 Wochen vorbei und immer noch nicht da, schlimmer dass telefonisch keiner meldet sich (ein mal habe ich am Apparat ca 40 Minuten gewartet aber erfolglos) und per Email kommt mir diese Antwort:

'' Guten Tag, Sie verstehen leider überhaupt nichts. Wir können dem Zoll nicht vorschreiben, wie lange eine Inspektion zu dauern hat und wir können den Vorgang nicht beschleunigen. Wir können nur warten, bis der Zoll uns mitteilt, dass die Inspektion abgeschlossen ist.''

Unverschämhiet

Having a nightmare when I applied for an exchange/return item on May 6,2021 from Sun and Sands e-commerce and until now it hasn't go back to them (only God knows when) through Aramex. It took them to pick up the item for 10 days and another 5+ days to schedule going to the receiver within Dubai. This is more than 14 days now in total and counting. I don't know who's to contact Aramex or Sun and Sands. Both companies are extremely unprofessional with poor customer service in the highest level. They will give you unsure, inconsistent, vague answers and will leave you with no clear information. The fact that this transaction is only in Dubai and it took more than 14 days(still counting) to deliver, nobody knows when this process will end. Extremely unprofessional!

I am facing a bad service I ordered from online it's been one month and they didn't deliver until now they keep promising that they will deliver till now They didn't they are lier I called them following up more then 5 times and keep telling me we send email we send email to warehouse and while I called again two Egyptian lady and one guy they put my phone on whole and disconnected. They seems like they are thieves, lier ok if u can't deliver why u have service
Trust me they have the very bad service ever first time I am facing

Worst service from aramex. Shipment need to reach today and I didn't get it yet as well when I talk to customer service guy named Ammer in doha he is talking some what neglecting way and he is not even confirming that I will get even before eid. And the customer service is even worst. Tracking number *******1325& *******9814. Don't expect punctuality from them as well good manners

I have got the wrong package!

My package tracking number is *******5925

and I have got the package number

*******8431. However my name is written on

the wrong package but on the invoice it's

written another name. Could you please find

out where is my package with the tracking

number *******5925? I have paid a fee 271 Swedish crown.

They want you to contact them to there email I have sent to them many emails and the only answer I got is a new case number! My package is stuck in Spain and the package I have got is for a guy who live in Spain. How is this company work!? How they could put my name on the wrong package. I'm really angry on this service it's been more than one week since I sent the emails and still no body has answer my email.

Aramex is the worst. They delivered my international parcel to wrong address. I lost my parcel forever. Plus so much blank and scam calls after getting touch with them.

This is not the first time I face delivery delays with Aramex. I totally understand that there was delay in shipping and transit, but i can't understand why Aramex Kuwait always make excuses to justify their poor service! I talked to the customer service ANd they said The shipment arrived in Kuwait on April 15, and that they couldn't deliver as the address is not clear! This is a lame excuse because I use the same address every time and they delivered parcels to me before! I am fed up with them every time they come up with excuses to justify their poor service and delays!

The worst service I have ever seen from a courier company, no sense of responsibility. Delayed delivery, unnecessary explanations.

Absolutely disgusting service! Damaged an item of mine worth over $1000 and did nothing but give me the run around, i even emailed the CEO and they wouldn't even continue to help, no replacement, no compensation, no nothing! ABSOLUTELY DISGUSTING COMPANY, AVOID LIKE THE PLAGUE AT ALL COST'S!

I ordered something for a friend and paid extra shipping to get it here on time for a special event. The company I ordered from uses Aramex who not only charged for shipping but then held my item at fake "duty" till I paid them HALF of what the item cost over again.
When I sent an email to customer service they ignored it, as they clearly do.

Every time my package gets delivered by Aramex it's always late. To add to the frustration, their customer service hotline never works. Go to a branch for help and they'll tell you "IDK".

My parcel BN*******128 was said to be "in the depot ready to deliver in the next 24 hours" since 50 hours ago. Now comes the weekend and I have to wait another 48 hours. I've written you guys an email query, tried to call your local courier but never gotten any response. This is getting ridiculous. Your "Aramex Australia" Facebook page even disabled all Likes and Comments due to the large amount of ongoing negative experiences people have. Let me tell you what? Stop giving me the "please contact your local courier" bull$#*! as it's not your customers' responsibility to contact your couriers for your lack of management and communication skills, it's YOURS! If I don't see my package on Monday I will be contacting the Australian consumer affair and ombudsman directly!

Waiting for the delivery of my order from Amazon, a gift for my daughter. The item arrived in my country a few days ago and still, no one tried to deliver it. Sent numerous messages to the support and was totally ignored, the responses via FB chat are useless. Very bad experience. No attempt to deliver or contact me despite the updates on the website