Aramex International

These people are "Big Scammers". They will take your money. Aramez Global was suppose to get my money back from Glare Markets who scammed me. I paid them but at the end they just stop answering my emails. You will not get your money back. The problem is that one do not know where to report these guys. I have a file full of evidence with all of my payments, my emails to them and their emails to me. The best is to stay away from them. I think the one or two positive reviews that you read about them are reviews placed by them self.

I've ordered some clothes from Turkey, to be delivered in Qatar and after a loooooot of calls and complaints emails, they called me from aramex saying that my shipment number *******452 is lost in Dubai since 18/03/2016 and they ignore where is the package... their csr is still not able to give me an answer about the location of the shipment and he seems like ignoring what hes talking about. Im not happy at all about the efficiency of the service and about the custommer service and I still ignore what will be the next steps to follow! Btw the status of my complains number DOH/0316/******* says that the case is closed while they still don't know where is my package! Completely disappointed

If I were able to give them less than 1 star I would. Over the past 4 years their service has been slipping constantly, so it has nothing to do with COVID19.
Significant delays that are unreasonable.
No constant updates as to the status of shipments.
Conflicting status between call center agents. As an example:
Supposedly my shipment left the states 1 Sep 2021 according to their tracking. Yesterday 7th Sep I called cause there isn't an update the agent states my package is in the UAE hub however on hold because its damaged. 15 minutes later he calls and says they thought it was damaged but it wasn't and should arrive Kuwait today the 8th. Since there wasn't an update as usual, I had to call. The agent that spoke to me today says the shipment has never left the USA office.
What do you call that service...!

Putting 0 in your rating will satisfy the costumers more. Delaying. False reports of: not contact the costumers or costumers not available or can't reach the phone after they make you wait the whole day and reorganize your timing to be at home. Costumer service that never have an answer or solution and protect Anybody other than the costumer... thats what i get from Aramex. Still waiting for my packages. I even request them where is it and I will go pick it up myself cause thise are my goods, that i paid, not any of them. Even like that they can't tell me. So put a 0 in your rating and you will watch a rain of opinions..

Aramax is unbeliveable bad.
You cannot get them on the their phone line.
And the they have an automated email reply to queries.
I had hundreds of courier deliveri in last 12 months.
Every time it is Aramax, I have problems.
These guys should not be in this business

My order Arrived Kuwait on Sep 13th, 2021 and was cleared from customs the next day. After that the tracking was not updating. IN spite of trying to speak to any employee by call center, there is no way you can speak to any body, sending e-mails is still the same with no reply. The shipment went to customs clearance again on Sep 25th. Reason unknown, today Oct 2nd i went my self to there H. O and surprise, the customer support agent is also not aware where is the shipment. Now, i am stuck. I will never ever use Aramex again. Bad and worst service i have seen in my life.

Worst company of courier ever seen across the globe. They pretend to be machines but they are completely flawed. In the aim to be like machines they have lost completely human touch. Most arrigant staff at all touchpoints.

Big opportunity for a good courier company to control the market in UAE, unless entry is restricted.

I am writing this after my several bad disasters with them including they gave me some one else passport and mine to some one else.

Don't ever go with this service if you want to live your life. You can get the parcel on time if you could go and get the parcel all by yourself (Of course I am talking about the sender) instead of taking this service.

It took 2 Days for the parcel from China to India and it has been 3 days my parcel arrived ed at the Aramex office nearby which is not even 2 Km from the given address. But still did not receiveded the parcel.

And you are not even supposed to go and take the parcel all by yourself from the nearby Aramex office as it against the rules. And if you talk with Customer care for every 1 Min the calls get disconnected and in that one min they will keep you on hold for 50 Seconds and in the remaining 10 Seconds they will tell you the address which you placed the order at.

Even if they is only one parcel service in this whole world and no other service don't even at the time don't go this service for sure.

I ordered skincare items from the US since 22 MAY (SEVEN WEEKS AGO!) to be delivered to Dubai. Till today, I have not received the package; assuming it had gone missing! The first follow up, the customer service did not reveal the truth, saying the package is stuck in the US. But when I checked with the seller, I found out it was already delivered to Aramex address in the US. So I called back, and this time she said the package was delivered wrongly to Egypt! Every week I've been following up. And NO ONE from Aramex is looking into resolving this issue! I'm kind enough not to ask for a refund of my purchases. DO NOT USE ARAMEX. Lesson learned!

Worst service from aramex. Shipment need to reach today and I didn't get it yet as well when I talk to customer service guy named Ammer in doha he is talking some what neglecting way and he is not even confirming that I will get even before eid. And the customer service is even worst. Tracking number *******1325& *******9814. Don't expect punctuality from them as well good manners

I booked for the shipment collection on 31 July, but the courier missed the pick up for twice and only pick up my shipment on 5 August. The shipping agent mentioned that this is priority parcel express, will only takes 3 working days for the document to reach the destination. It is fake advertised. Today is 27 August and the document is still on the way to the receiver... It is an important and urgent document, because of the delay and the fake promise given by Aramex, I might lost my opportunity to study in Germany! DO NOT USE ARAMEX!

I am writing in regards to a recent shipment I received from your company and when I opened the delivery package for checking the products inside, I found that all of them were in broken state. Unfortunately the original box has been changed and removed from cover box ( packaging box stock videos and clips available to use in if required) and I had sign off Shield Protection Application but they ignored there responsibility by asking me to contact KSA office I try to call there office 39 times and they keep me on hold after they cut the line!the (I have all the documents and details) Therefore, I do expect Aramex constructive to be responsible for paying and refunding my total loss

I ordered something from Shein and the estimated delivery dates were 21 October 2021 to 25th
As I'm writing this now I only received a duty payment SMS which they send to me on the 31st October. I did paid the duty which I think it was overcharged, okay After that my parcel is still stuck somewhere in Johannesburg no updates nothing at all. Calling them to no avail... nobody picks up. It's so annoying and to think I like shopping on Shein but this Aramex is so so boring.
I just hope they deliver my parcel before December and I wish Shein or other companies don't use them

I had a very bad experience with Aramex kuwait, where I didnt recieve my shein order while its shows as delivered.
It took me very long to able to contact reach to Aramex representative.
When I told her that I didnt receive order, she said its delivered to you:)
How funny then she hang the line and never try to call me back...
Really very bad company.
My advise before you do any business with Aramex try to reach them as if you are complaining and you will know how bad they are

It's truly awful and futile rules and service
The sender and the receiver at same city and 5km between them and 5 days after he didn't receive the parcel yet
Unbelievable
If you can't handle it with care close this company better

I shipped a parcel from Amman to London. Shipment arrived in London (Aramex operations facility) on the 22nd of July. Today is the 28th and they shipment hasn't been delivered to an address in zone 1 in London. I called customer care in Jordan a number of times. They are pleasant to talk to but are not very helpful. They would promise to call back but they never do. The consignee ended up calling the operations facility in London to find out why it's taking too long to deliver. Typical laid back attitude. "We will deliver tomorrow." In a nutshell 7 days the deliver a parcel from two points that are a few miles away. This is if the do deliver tomorrow. Absolute pathatic!

I am facing a bad service I ordered from online it's been one month and they didn't deliver until now they keep promising that they will deliver till now They didn't they are lier I called them following up more then 5 times and keep telling me we send email we send email to warehouse and while I called again two Egyptian lady and one guy they put my phone on whole and disconnected. They seems like they are thieves, lier ok if u can't deliver why u have service
Trust me they have the very bad service ever first time I am facing

They are horrible, my fiancé is in the military try to send his personal belongings home from Iraq. They were holding his package in Turkey wanting 2,391.00 so i paid it, they wanted Bitcoin or American Express for payment I did American Express. They released the package then it was held again this time in Porto Rico now the want 4,491.00 that is around 7k just to get his personal belongings home. So I called American Express to see where the cards were used while not to Aramex how about on Mac cosmetics and pay pal how about Neumann Marcus Big time scammers beware!