Aramex International

My experience with Aramex has been horrific, I've ordered a parcel more that two months ago and still not even at the delivery hub and their customer service is shocking I can sit on the phone for hours before someone answers and, then I still get no help, I've sent countless emails and haven't gotten a reply from any of them. Aramex is so quick to take your money but won't do their job.

Trying to speak to an aramex consultant is like trying to schedule an appointment with the president. I keep getting notifications that my parcel will be delivered. Then later that day it gets rescheduled, because the attempt at delivery failed. This is a false claim as no one contacted me. The courier call or message feature in the app is laughable. Simply does not work. I am in a loop and I've wasted so much airtime waiting to speak to a consultant that I have given up. What is a customer to do?

I received a package of online shopping. When I opened it, and took out all bags of dresses i bought. I saw a small empty plastic bag. In between the stresses bags I found a bracelet with no bag. Then a necklace tied up together in a strange way. When I checked the original package again to see if anything is still in it, I found a piece of a golden chain. It took me a couple of minutes to realise that someone has managed somehow to take the necklace out of the bag, break the chain, damage the necklace, then tie it together in that poor Way and toss everything back separately inside the package. Aramex is setting a horrifying standard of good service, honesty, care, and professionalism.

They gave me promise, my shipment will delivery no longer than 4-5 days. It is 2 hours by airplane. 13 days! Still moving all over the world. Idiotsssss army working there. No more Comment. Never ever try or use them.

Very pathetic services, Not willing to get the shipment cleared from custom. We have provided all the documents still they only keep sending automated mails and voice calls.
Vinod Bakshi
*******955

Aramex is useless. Had a package sent express and took 5 days to get to us, not advise that over weekend would not come. So my daughters dress did not arrive for her big day. No one at that company takes a interest and sorts things out they just give stuff you responces. Supervisor could easily have assisted and done something. Will never use them again in my life.

Unbelievable how they lose parcels in their own warehouse. Then they informed me it's not lost, we just don't know where it is in the warehouse. 14 days from Melb to Syd and still waiting.

Never use them -pay more for other providers.

Arranged a pickup, careless driver took the the parcel but never scan the label. Item was lost in transit, merchant consider item was not shipped on time and cancelled my sales order, resulted me being penalized.
Called their useless CS for almost 2 weeks, the same answer from them every time, that the operation team will investigate and give me a callback within 48 hours. Worst thing is I have to repeat my issue every calls to different CS, proved that they never put any notes or record you case at all. Until now I never receive any call back from Aramex, even I have found out that item was later being sent without the tracking being updated! This telling me that Aramex support don't even bother to give you a follow up and just let the issue pass silently, pretending nothing has happened. WORST shipping company that I ever deal with.

Been 30 days from order shipped they claim they gave it to UPS but UPS claim they never took pocession of the package only paperwork. So it is probably sitting in a warehouse in Dubai or lost. And they refuse to respond to any emails about it. I will never use them for international shipping again.

Five stars for Australia's Worst Customer Service. They don't care. Smartphone left in letter box and lid open. No prior contact attempted. My phone number is printed on the address label. Supplier promised a text. "Customer care" says my supplier didn't provide an e-mail address, so it's not our problem! I repeat "phone number is on the box." Disembodied voice repeats "not our problem". They must have invented the phrase " couldn't care less" Why does the department even exist? I hope they're cheap.

Totally useless service. Can't even speak to someone in their chat service. Parcels can't be tracked even though a tracking number is provided. It appears that they don't get picked up from the sender for weeks & then just sit in a depot. Currently waiting over 3weeks for deliveries to arrive in Melbourne from Sydney which usually takes 3 days. Absolutely abominable service & I will now longer deal with companies who use Aramex as their courier.

F*******, IF there are ways to give them Minus 5 (-5) Stars, I would do so...Very bad experience with Aramex UAE Dubai- They deliver false information on their App, by their customer service staff members and by their couriers. Waited whole afternoon for my parcel pick-up...no one showed up, after being assured by customer service that driver is on the way. Then, at 7:00pm, at office closing hours, when I cannot contact anyone anymore, I receive messages that they were unable to pick-up the parcel because customer was not ready! The status of my shipment on the app was updated likewise too! So frustrating...they rescheduled (without my knowledge) pick-up for tomorrow whilst it is very difficult for me to wait for them tomorrow too! Unacceptable Aramex Dubai. (heard this from many people but i didn't believe it.till i experience it myself)

Everytime I get a parcel delivery from Fastway/ Aramax I end up deciding I'm not buying from that seller again. This is not a professional courier. They must be making some effort to get it so wrong. The staff are deliberately unhelpful and they fail deliveries without turning up. Ther should be a no star option. Well done people of Aramax you undoubtedly have the.crown!