Aramex International

It was the worst experience of my life.They delayed my passport delivery, It was with them from US embassy after I got my visa approval, even after 4 days it still remained in the same branch, while tracking ID showed that its on way and it was informed on call that it will be delivered within 24 hours.My flight, my trip to other country was missed due to Aramex.
No contact could be done, great trouble caused and mental stress too

I bought a fitness equipment and asked to deliver through Fastway courier. But unluckily these idiots (Aramex) owns it now.(which I don"t know earlier). If I knew it, I should have never bothered to get it delivered through these ones. They dropped around $500 worth gym equipment outside my gate in driveway. I have an intercom outside gate, which they never bothered to use. Luckily my next door neighbour saw it and informed us. I tried to chat with these idiots through Whatsapp and with no reply at all, I got a link to submit enquiry online after waiting for 20 minutes. Worst service ever. Never again in my life I will use these dirty, cheap sh*t holes.

One star is one too many for this reckless, incompetent and careless bunch of cretins. My partner and I watched an Aramex courier reverse his vehicle down our driveway, exit his vehicle, remove a package from his van, and then proceed to lob the package at our front door. This is very unprofessional as we put our trust in Aramex and let our valuables be transferred through its service. Do yourself a favour and use another courier service. Never again will I entrust Aramex to courier my packages. If you work for Aramex and are reading this comment, "F*** you!".

Unknown person bought unknown goods through my account: I received an email about some package that had been sent to my mailbox in New York and sent several queries ranging from inquiring about the package to just repeating that it is not mine and please do something about it. I called customer support but they didn't sound that interested and recommended I get in touch with that person myself.

Later, I received another email saying it had been cleared and sent to South Africa; I repeated the query process. Then, I received another email which informed me that some person showed up and paid them cash for the package. My complaints were ignored twice.

There were no apologies or any concern; this just genuinely did not seem like an issue to them. They did close the account soon after I asked them to though.

Failed to deliver on due date, statements on their system that two attempts were made which is an absolute lie. Numerous emails to customer support as their phone helpline is useless, only one response with no resolution. Avoid Aramex like the plague their service is zero.

This is the worst delivery service I have ever dealt with.
I ordered an item online, a parcel was delivered 10 days later. To start with it was meant to be accepted via signature - it was dropped outside my apartment block, no one signed for it. I then found the parcel, and inside was completely the wrong product, from an entirely different seller. Turns out Aramex swapped my order with someone elses, and they know exactly where it is. It's now 3 weeks later and I'm still waiting for Aramex to collect and send me the correct order! They have given little to no communication or even an apology. DO NOT USE ARAMEX

Worst company for delivery & every day becomes worse than before... always late, missing or damaged parcels, rude customer service & delivary system. If you are going to pick up from branch be ready to stand in sun & hot, humid weather waiting to be served by very very rude customer service telling you that you're not their client your the client of the company you purchase your items from & that it's not their business that aramex app is sending false info.

Always horrible experience. #aramex#kuwait

We have 3 videos of this employee now. The first time my wife asked him what he was doing and said I hope its not broken. Now the last two packages he has delivered have all been thrown up the stairs.

I live in a small Australian Queensland town aramex will not deliver there they say we are out of their area. That means aramex is lying by stating they are a world wide delivery service. They have an overseas call centre that can not speak the language of the hosted country and are a helpful as a wet bag of saw dust in a sand storm. Truly a depressing company woeful at best.

Worst courier I have ever encountered locally (New Zealand) and internationally. Arrogant, unreachable, and really don't care. The only thing you can be assured of is what ever they promise, they won't do. Whatever date they assure delivery won't happen, likely with weeks or months to go. They have a warehouse called 'delivery issues' and once a parcel goes there, it's lost. They rely on you to tell them it's not delivered.
If by some chance they find it, it will go to the wrong address and you are expected to collect it from there, they don't want to know. If I order something online, I make sure they do NOT use Aramex. If they do, I shop with someone else. No one can be this bad unless they strive for it!

I ordered something for a friend and paid extra shipping to get it here on time for a special event. The company I ordered from uses Aramex who not only charged for shipping but then held my item at fake "duty" till I paid them HALF of what the item cost over again.
When I sent an email to customer service they ignored it, as they clearly do.

They don't deserve even 1 review point and I wish I could have given them an even lower rating. They are the worst courier company with very poor logistics, extremely slow shipments, and no accountability on the lost parcel.

I ordered a Siemens electric cooktop from Amazon.Ae (value of 600$, and I paid around 85$ for the shipment).

Aramex told me it has been fully damaged but they are not responsible about it, and it is the fault of the air freight and not their fault.

They even refused to send it back to Dubai for free.

Can't get worst service. No safety, No Inspection, No quality assurance, and the most important, no good customer service.

I am giving it one star since there's no zero star.