Totally useless service. Can't even speak to someone in their chat service. Parcels can't be tracked even though a tracking number is provided. It appears that they don't get picked up from the sender for weeks & then just sit in a depot. Currently waiting over 3weeks for deliveries to arrive in Melbourne from Sydney which usually takes 3 days. Absolutely abominable service & I will now longer deal with companies who use Aramex as their courier.