From the business
AppliancesConnection.com is one of the nation's top Home Appliances Companies, carrying 40,000+ products and 500+ high-end brands. We really strive to serve our customers to full satisfaction. We were established in 1997 with the mission to offer a wide variety of high quality products at affordable prices with excellent service. Our prices are very competitive, often the lowest on the market.
Appliances Connection Reviews Summary
Appliances Connection has a rating of 2.1 stars from 1,116 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Appliances Connection most frequently mention customer service, credit card and delivery date. Appliances Connection ranks 7th among Appliance sites.
This company has cancelled 2 orders due to their advertising mistake. They put a bodysolid machine on WalMart for the wrong price and didn't honor it. We order another piece of bodysolid equipment through Jet.com (excellent company) and surprisingly enough the company to fulfill this order was Appliances Connection. They cancelled the order again... shocker. Be aware they have the worst reputation and God willing they will not be around much longer!
Purchase side was well done by web site and initial followup communications were extensive. However, once it became obvious my appliance was going to be delivered WELL outside the promised time window (5 days after the 6 day promise window at purchase) then the communications went silent and I haven't heard from them since!? The delivery promise is simply a lie - if your timing is important don't trust these guys...
I ordered a washer and dryer for a killer deal on the Appliances Connection website. I received it today. Took about 3 weeks total but it was well worth the wait for all the money we saved.
Great price (60% of in-store retail) and product delivered within days when they said it would be. Quality is great
Avoid these people like the plague. You will wait on hold for 50+ minutes to talk to an agent, and when you do they are so clueless about any and everything you tell them. I will never buy from these guys again. Not only that, the washer and dryer that were sent to me both had problems. Talk about lip service and a major runaround.
I received my air conditioner in good shape and delivery was quick.SO far unit works very well, i have had it for two weeks now, so i am hoping all goes well, and i hope not to have any trouble with the company if it stops working like some people said they did. I even had my neighbor buy one and so far she is also happy
I have checked several sites for my purchase and found appliances connection had the best price.
When I made the order, I found their customer service to be top notch. I also appreciated the timely delivery!
One down side was when the stove was delivered I noticed that some touch up painting needed to be done. I would have to assume that this must be expected as a small can of paint was also supplied.
I have purchased many appliances from them, delivery on time, better coordination with their customers and overall best price for best quality service.
Received excellent service, and prices. Appliance connection gave me free storage for about a month, also free shipping. The whole process from ordering to receiving the merchandise was a pleasant experience. The associates were very helpful during this process, even exceeding my expectations. Thank you for your professional service and attitudes I'm a very happy customer.
Great online shopping website. The quality of all products here is very good. All very nice Great site for online shopping, which I want everyone to know is actually a successful website. And this website is offered from high quality services. No sales tax, high quality service and on-time delivery.
Really the best. It was a successful process through all,
I would recommend connections to a lot of components and will use them again.
I hope your most sincere thanks in the hands of emese artists who made this beautiful furniture, which will be a lifetime end. Personally thank you personally all of those involved in this transaction
Great feedback regarding the order status. Delivered as promised in good condition. Will definitely use them again.
I bought four kitchen appliances from them at a great price and with free delivery. Everything arrived on time and in perfect shape. They kept me up to date on the status of my order. I'm a very happy customer!
The whole process from ordering to receiving the merchandise was a pleasant experience. The associates were very helpful during this process, even exceeding my expectations. Thank you for your professional service and attitudes! Doug P.
Worst customer service ever.
Here is the response that we got back from their customer service when we left a review on their website.
Bryan,
Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time! But looking at their terms and conditions we didn't violate any rule. So we're posting here where they can't touch it and remove it. DO NOT DO BUSINESS WITH THEM! I should have read the other negative posts. They won't email or call back ever.
Here was our review we posted on their site.
Unit great, delivery horrible
The unit itself is great. But the trucking company they used was supposed to unbox the new unit, take the packaging away and also take the used one away. We paid for all these services. I called appliances connection and they said they needed to speak to the trucking company and ask them who signed for it and see if that employee said forget about the other stuff. My employee had nothing to do with the unboxing and haul away. That trucking company had the paperwork for what was supposed to be done, they didn't do it. Plus appliance connection hasn't even returned my call now after two weeks. And yes my employee never told them to not take the old one or unbox the new one. She just signed for delivery. Won't shop with them again. Now I have to dispute the charges thru my card.
Very cute rocking chair. Easy to assemble and sturdy. There were a few scratches and paint marks but not really that noticeable.
I just got some of the furniture for my PC and for the working station and it was just amazing as the staff was amazing, and they deliver the product at the exact time and i didnt find any scratch or any damage on my furniture, I brought the home furniture and it has a good quality of furniture and it's delivery within one day so delivery time was good, and best deal with so good experience for me so thanks for this product
Buying was quick and easy and I saved a bunch of money. The only reason it's not a 5 star is that the shipping was slower than I expected, it took about 2 weeks. The day they were supposed to deliver, they gave me a 4 hour window of between 2-6. I had to take off work to make sure I was there, and they didn't show up until 7. However, they delivery guys were quick and polite and did a nice job. The appliances were as shiny and nice looking as I had hoped. A very positive experience overall. I will buy from them again in the future the next time I have a need.
After ordering furniture it delivered within a weak and I really happy to share my personal experience about its great service. Thanks sitejabber
Some days ago I ordered some furniture for my daughter and I got great service from this site. I wanna thank again for excellent quality best price and first class supporting service with respect.
Last week, I ordered some furniturers and I had awesome experience with the site. They delivered my order within a week and it was in best condition. Thanks to the appliances connection and I am sure I will be ordering other things from here in the future.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your positive review, Kiet! Please reach out to us if you need any assistance in the future.
Best,
The Appliances Connection Team