Appliances ConnectionReviews 1,116

I ordered a small window air conditioner. The Appliance Connection contacted me with a confirmation of my order within 24 hours. Once I verified the order, I was contacted by text & email of my delivery and installation date and time frame. The installers had my air conditioner the day before and called to ask if it could be installed sooner! That was just what I needed to hear on a hot night! Installation was efficient & professional. I would recommend Appliance Connection to friends & family and use them again in the future!

I ordered a new air conditioner from Appliances Connection, it was pretty easy and the sale went through without a hitch. I wanted it delivered as soon as possible so I paid for "expedited shipping", an additional $69. I ordered it on June 22, by the following week I had not heard anything about when it was being delivered. I tried to call the company to check, ran into time changes (3 hours) and couldn't reach anyone. It was eventually delivered on Wednesday, July 5,14 days after being ordered. I don't call this "expedited". When it was delivered it was just left inside the back door without any notice, the box was broken and had several holes in it. As it turned out, the unit was undamaged, but I still resent having to pay for "Expedited Shipping" that took 2 weeks. I won't order from them again. Katy

I ordered an AC in April, it is now almost July. They promised the original unit to be in stock so I ordered it. They then set back the delivery date 2wks. I called and they assured it would be shipped out at that new date. They then sent another update two weeks later with a new date of an additional two weeks. I called to have them switch the AC unit to one that was ACTUALLY IN STOCK. They did, then updated me that it would be two weeks before that one would ship out. After waiting on hold for a manager for two hours, I finally had the AC unit switched to another brand once a third time. When I finally got the AC delivered two weeks later, it had no power cord with it. The person I placed the order with failed to mention I needed to order one. When I called back to alert them of this fact, they refused to apologize or take blame for the issue. I will never order any type of merchandise from this company ever again. I urge all to NEVER BUY FROM THIS COMPANY!

I ordered a dishwasher, hood, fridge, washer, dryer and double wall oven from Appliances Connection. They failed to contact me to let me know the window for delivery, so I called them to check. Was told between 12-6 the following day. I was in all day and they did not turn up. Called at 7pm and was told the driver was still out and they gave me the driver's cell. I called, but no answer. Called the company again at 8pm and was told the driver had been to my house at 12:15 and no one was home. I had been home all day! I was assured they would deliver the following day. I called the next day to find out the time and spoke to a very rude guy named Calvin or Kelvin and he said the driver had taken a picture of my house so he said I was lying about being home. The picture shows my house but does not show the dumpster that was delivered in front of it at 10:30 that morning, so the driver either turned up before 9:30 (when I was also home) or not at all. Either way he was clearly not telling the truth about being there when he said he was. Meanwhile, Calvin said he would charge me an extra $400 to cancel the order and wished me "luck" getting the appliances from somewhere else. He said if I wanted them soon I could go and pick them up myself from a neighboring state. In my opinion AC is not worth the savings - they are disorganized and if anything goes wrong, you get nowhere with them. Very poor service

I ordered an item and took the measurements carefully to ensure it would fit through our doorway. Unfortunately, at the top of the stairs, it's a tight corner and the third party guys let us know they called AppliancesConnection and were told to write: "refused delivery" on the paperwork (under which I wrote "did not fit"). Before signing and letting the delivery guys go, I too called AppliancesConnection and spoke with "Robert" to see if I would be given a full refund due to the "refusal" written on the paperwork. I was verbally assured I would be given back the amount I paid for the item, included the "flight of stairs" fees. He went on to explain I could use a company credit for other furniture. The following day, the credit card company let me know I received a partial refund. When I called to inquire about why, "Robert" again was the representative I spoke to. He remembered speaking with me and asked why I was calling back. This is the first sign of poor customer service... because I had already stated that I had only received a portion of my money back. From there he continued to tell me about the customer service policy (which I called to inquire about the day before). He then back pedaled explaining that "usually" they tell customers about their refund policy...(but never once apologized for not doing so). I then spoke to another supervisor, "Calvin" who was extremely rude, never apologized or showed empathy, but instead told me that "I was no longer their customer." On top of "I'll just redeliver the furniture and charge your card." (Knowing that this is illegal).

Basically, this is THE WORST... hands down... customer service I have EVER received!

At the end of the day I explained to both representatives that as a customer, yes, I am upset about the partial refund, but I'm even more livid at how they handled the situation.

Of course I log on to review their policy... only to find that the word "refuse" (which they told the delivery company to write on the form) is a reason NOT to receive a FULL refund... and THAT was the original reason for my phone call... the day before... smh

I finally received my order four weeks after ordering on June 1, incorrect responses to my queries regarding order status and multiple conflicting emails first stating the item would ship to me directly from the manufacturer, then to their warehouse first then to me, then from the manufacturer direct, ect., etc., etc., about 10 in all. And the charge your credit card within 24 hours of your order, regardless of when or if the item ever ships, which is a very poor policy. Stay away from this company!

Appliances are in perfect shape, but have not been but together yet. The "30 min" call-ahead was about 15 mins, causing me to rush home from work and the truck was in the driveway with the appliances unloaded waiting for me. The truck was too large for the drive way and broke small limbs off the trees.. I could have prevented this had I been home when the truck arrives. Even know the invoice said "white glove" delivery. The guys asked me "you want these unboxed". Like they weren't going to do it unless I asked. I shouldn't have to ask on a $6,400 order. Then, THEY asked ME for a box cutter.. They couldn't find there's at first. The actually moving of the appliances in the house went fine. Of course, when the truck pulled away, the scraped the truck and pulled down small branches because the pulled the truck in the driveway to far. The appliances where all placed in one spot as I requested, not far from the front door, as the kitchen remodeling is about to begin. I was hoping with "white-glove delivery" they would but things together some, but I guess that's left to me.