Jeffrey W.

Let this review carry some weight and prevent you from making the same mistake I made. I'm going to let the facts speak here.

Ordered three living room tables on 3/7/19 for $747.00.

They contacted me the following Sunday 3/10/19 to verify the address and to tell me there would be additional sales tax charges. I explained to them I didn't agree to that total to cancel the order. They tried to prevent me from cancelling the order. I told them to cancel. They finally said they would cancel it and they sent it to the management team for approval.

I followed up the next morning 3/11/19 after being on hold for 50 minutes to confirm the order was cancelled. The lady told me it was cancelled that I should be receiving an email in the afternoon. I finally received the email... Here it is:

================================================================
Hello Jeffrey,

I understand that you no longer wish to wait for the order. As per our terms and conditions, which you agreed to at time of order and can be seen here http://www.1stopbedrooms.com/shipping-policy. You are responsible for the returning fee.

Amount Paid $747.00 (Total)
Returning Fee $480.00
Total refund $ 267.00

Please respond stating you confirm to the cancellation policy and attach a copy of your photo ID to serve as your digital signature. Once confirmed, we will refund the amount paid minus restocking fee.

Thank you and have a wonderful day.

Regards,
LEAH G.
Sales and Service Squad
Cid: image001. Png@01D4C19C. 43AAC130
================================================================

Now, I was told it was cancelled, nothing was shipped and they are trying to charge me $480.00 for nothing.

Do you want to do business with them?

I have disputed this transaction with VISA.

Please save yourself this pain and agony and purchase from someone reputable like Amazon, Hayneedle, or Wayfair.

How can they have a D+ BBB rating, yet claim all of those 5 star reviews? Not possible, sorry.

BBB Alert:

Pattern of Complaint
BBB files indicate a Pattern of Complaints concerning the company's order fulfillment and customer service practices. Consumers are telling BBB about the problems they encounter after purchasing household furnishings from 1Stop Bedrooms. Many consumers allegedly made multiple attempts to contact the company to obtain an update on the status of their orders, but cannot get a response. Other consumers reportedly encounter an issue with defective, poor quality or missing merchandise. Most consumers that have contacted BBB claim they experience extreme difficulty in getting a resolution from the company concerning their requests for repair, replacement or refund for the items they bought.

You've been warned! 5 star reviews are bought and paid for.

Hope this helps!

Avoid these people like the plague. You will wait on hold for 50+ minutes to talk to an agent, and when you do they are so clueless about any and everything you tell them. I will never buy from these guys again. Not only that, the washer and dryer that were sent to me both had problems. Talk about lip service and a major runaround.