From the business
AppliancesConnection.com is one of the nation's top Home Appliances Companies, carrying 40,000+ products and 500+ high-end brands. We really strive to serve our customers to full satisfaction. We were established in 1997 with the mission to offer a wide variety of high quality products at affordable prices with excellent service. Our prices are very competitive, often the lowest on the market.
Appliances Connection Reviews Summary
Appliances Connection has a rating of 2.1 stars from 1,116 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Appliances Connection most frequently mention customer service, credit card and delivery date. Appliances Connection ranks 7th among Appliance sites.
Product quality is very good. I order a bed of this site. Just after two days I received my product. Price is also good. Customer relationship is very excellent. Highly recommend this online store.
I was susceptible, to good to be true. They were on the up & up. They had to shop for a long time 6 weeks then it was here. My wife is so happy. That's what counts. No tax Samsung Appliance WF45M5500AP 27" Front-Load Washer With 4.5 cu. Ft. Capacity DOE, Steam Wash, VRT Plus Technology, Steam Wash, Self Clean, Smart Care, Child Lock, Delay End, in Platinum home depot $752+tax they found one for $619 no TAX
Site appeared to advertise 3 day free shipping. Thanks to a holiday and shipping from Brooklyn to Los Angels, it took 11 days.
On the plus side, Appliance Connection kept us well informed with multiple emails and phone calls apprising us of the status of the order and shipping. Also taking away our old appliance for $1 and installing the new one for less than $100 were good deals.
Appliance is as advertised and working perfectly.
Please see my review from 06/08/17. If you look at the "flood" of 5 star reviews for this company, you will see they lack detail. The generic nature of the reviews with ecstatic customers reporting entirely ordinary experiences smacks of fraudulent paid reviews. Notice how the positive reviews happen within a few days of each other, use similar wording and appear disproportionately positive compared to the experience decribed.
Now read the negative reviews and you will see they contain specifics and appear to be written by real people with genuine customer experiences.
Don't be fooled by these cheats!
We found this desk at a local furniture store that was having a huge sale. However it was backordered 2 1/2 months. After extensive research online, the only dealer that matched the sale price was appliancesconnection.com. I will always check with them before purchasing appliances and furniture!
Appliances Connection is by far the worst internet buying experience I have ever had. I ordered a Summit wine and Beverage Cooler from them in early December 2016 as a Christmas present. The week that I was expecting delivery I hadn't heard from them. They list the order. Didn't respond until mid-January and I finally got my unit in late February. The unit stopped working in July. After much back and forth, no-shows for service appointments and 2 technician appointments at my home, Summit claimed the unit couldn't be fixed and refunded the money for the unit back to Appliances Connectionin February. Summit provided us with a copy of their credit memo to Appliances Connection. I still don't have my money back and it's June. Appliances Connection claims they credited my card back and that my bank has my money. That's not how it works and needless to say I have filed a fraud claim. Interaction with customer Service has been terrible. Limited ability to communicate in The English language and repeat requests for info they already have to delay the process. Steer clear of Appliances Connection!
Very shady company. Paid express delivery bought 6 items only received 3 after a month. Then another one after 45 days. They don't know what happened to the other two. They won't even publish my reviews on their product because they are not good enough.
Best service in class. Products are delivered in time no complain till now. Products are genuine and quality are up to mark
I just got some of the furniture for my PC and for the working station and it was just amazing as the staff was amazing, and they deliver the product at the exact time and i didnt find any scratch or any damage on my furniture, the experience was upto my mark and this shows that they take care of your product and deliver it properly. I can say that I just cracked a perfect deal for me and at a very affordable price. The product is of high quality as I ordered and I must say if you want to order something then this is the perfect place.
I brought the home furniture and it has a good quality of furniture and it's delivery within one day so delivery time was good, and best deal with so good experience for me so thanks for this product.
I wanted to get some furnitures to decorate my new home. I went directly to few of the shops to check for it but nothing attracted me. Then a friend of mine suggested to check online for 'Appliances connection'. You would not believe, the... More. I am very content with the service provided.On time delivery and value for money has made me a satisfied customer of this company. I am amazed of those bad reviews. Why they wrote bad reviews. In my case I found it best site to buy appliances and furnitures. Last month I bought some furnitures from appliances connection and I got it in time. It is too decorative and the staff were also polite. This is a very fascinating product with good price. Thank You.
Bought a dual zone Summit Wine Fridge to match the 2 I already have. Wrong Model Received (one door instead of 2); called back the next day and the person found the model I wanted, the price happened to be identical, so the guy said there is no cost to me; sent me a return authorization form which I promptly returned; sent me another email confirming the exchange with the new model #, I replied and confirmed.
Received an email from their order department and assumed all is good. Nothing happened for few weeks, sent a query to order department for status update no response. 2 weeks later called and spoke to the same person, after a brief review, he said "I sent you email to confirm but you didnt; I gave him the specific date and time I responded (about 12 hours after his email), he found it; after 45 min conversation with few holds, he responds by saying the return policy is 30 days, but I called back the next day after delivery, I have email communication with you within one week of delivery; after another hold he said there is a $365 restocking fee; but you never mentioned that and specifically sent me a return form showing I owe zero $; another hold, he came back with a reduction to $150 but now for shipping; I disagreed; after hold its now its $125; spoke with a supervisor who was not interested in the history and told me among other things: I dont care about your prior conversations... this is our policy...
We are a small company..."why are you hustling us; after 15 minutes of aggressively telling why Im wrong, the supervisor hung up on me.
I was very impressed with the whole process. I was informed through every step of the order. I received it as scheduled.
I was uncertain as to this unknown website that I was looking at. I was in the need for an apartment sized freezer (frost free unfortunately wasn't an option). I was very pleasantly surprised with the results! The freezer is just the size I needed. The delivery was within a week as stated. The delivery man put it right into my front door for me. If I need another appliance I know where to go.
I bought dining room chairs from this company in February, it is now Nune and my issue is still not resolved. When they arrived 3 of the 4 chairs were damaged, after paying a significant amount I wanted the damaged chairs replaced. They offered me a very small amount of money back instead of replacing them. We have had to send pictures of the chairs and packaging multiple times and still have not gotten anywhere. Never again will I buy anything from this company and I do not recommend unless you want a big headache!
I ordered a refrigerator 2 years ago and delivery was perfect. I saved $200 by ordering on line. Just purchased a huge chair and saved $300. It pays to always check out Appliances Connection. Love my new chair!
I waited 2 months for my furniture to arrive. However, service reps were very attentive to my concerns, and always have a timely response. Even though it took long to get my furniture, I paid less for it than I would anywhere else.
Excellent shopping experience. I would not hesitate to do my future applience shopping with your company.
I recently purchased a sofa from Appliance Connection and my delivery has been pushed back 3 times. The first time was just seconds after I purchased it. I called them to see what the hold up was and they could not gave me a real explanation. I really really do not recommend them, unless you really don't care when you get what you purchase. Still haven't received my order!
Order # *******
I was told my refrigerator was shipped 5/26 and due to be delivered 5/31. Turns out it never even left the warehouse and when the delivery company showed up to pick it up 5/31 AppliancesConnection couldn't even find it in their warehouse. Now I'm told its been found and might be delivered in the next week or 2. Support is useless and promises to have a manager call back but I still haven't gotten any calls. Avoid at all cost.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members