Appleseed'sReviews 207

I normally do not submit negative reviews. But I want to see if my experience is just my karma catching up or if it is a systemic problem with the website.
I placed an order on their website at the beginning of Jan. After the initial order confirmation, I didn't hear from them for 2 weeks (the order status showed as in progress). I finally called them and they said they placed the order 'on hold' to verify my mailing address. No calls, no emails, but they sent me a postcard which I received a few days later. A few more weeks later, I finally got the package, but it was missing 3 of 5 items I had ordered! The shipment summary however said everything was shipped. I called their customer service and the woman who answered was very abrupt and seemed not to know how to find information about my order. She got all the information on my order wrong and then suggested I wait for a few days and then call back. I was still asking for information when she hung up on me! I was so angry that I called back and this time I got a better representative who promised the missing items would be shipped to me and that they will refund and then charge again. To top it all, the quality of the items I got was not that great either. The only reason I gave a 2 is for that one guy who seemed to care.

I placed an on line order with Tog shop before Christmas 2015. On 12/30/2015, I contacted the company to find out about delivery. The order had not even been processed. Over the course of the next week I was told by management and six other customer service people that the order would arrive on 1/8/2016 ( they offered "expedited delivery "due to previous company errors). On 1/8/2016 the order was not delivered. I contacted the company again and was told by another agent that I "must have been mistaken". The order was shipped on 1/7 and wouldn't arrive until 1/19/206. NEVER NEVER use these people--they are terrible liars. Very dishonest.

If you order from this company be prepared to be ripped off. If you call for customer service, service is not what you get. The run-around is, They won't let you cancel your order. And they will not ship on time. They will lie to you and tell you that your order has been shipped. This is not true. They will tell you that they have no visibility to see whether you have a shipping tracking number because "they are backed up". They are lying to you. This is very fraudulent behavior. This company needs to be shut down and its employees need to go to jail. Period.

I discovered that a jacket on sale in the catalog -in 5 colors- was on sale for $99.00. On the internet store, only 4 colors of the jackets were on sale for $109.00 and the 5th. Color was not on sale but at the regular price of $124.00. I called Customer Service and was told that the only way to get catalog sale price was to mail or call in the order. And, that Appleseeds does not have uniform pricing between catalog and internet. Both venues for selling may run individual promotions. But the venues do not honor each others promotions. Customer has to find the best deal and play the game. Sounds like a new twist on "bait and switch" to me.

I placed an order, asked for expedited shipping. I learned through Paypal the order didn't go through. I didnt understand why, the Money is there. I called and spoke to a pleasant enough man named Brandon. However he didn't know either and he said HE WOULD CALL ME BACK to let me know why. I told him I placed an order for expedited shipping since I needed items by Friday. Guess what, no call back and they lost a $30 sale. I now need to find clothes for the trip I am taking. STAY AWAY FROM THEM! Any business who makes it that hard to spend your money with them, they aren't worth giving your money too.

My Mom is 93 years old and in a long term care facility. She is on Medicare with a very limited income. After ordering multiple items because she wasn't sure of sizing or fit she returned what was not good. She had no idea that she would be charged 9.99 for each individual item returned. If that wasn't bad enough when backordered items came that at 93 she did not even remember ordering she was again told she would have to pay that fee. Bottoms line a $19.99 tee shirt that she didn't even want now gets returned and costs her $10.00. They are a company that takes advantage of elderly people with dementia and when you call to try and explain they are rude and uncaring. Hopefully the owner of this company has an elderly parent who gets take advantage of like this. They are the most awful company i have ever dealt with who enjoys preying on poor elderly people with dementia. Shame on them! Her bill came to more than $500.00 and the return fees were at least $200.00. They shouldn't be allowed to get away with this!

I made a large order to Appleseed women's clothing from the online store. I was disappointed at the exorbitant charge for shipping (21.99USD) and the package arrived on the 11th day. This was the last possible day for the company to comply with the 8 business day window. I complained, and received a 5USD coupon that could NOT be used online! Then, the items came and had a very odd chemical smell so I requested a free of charge return label. The customer service rep stated that there was nothing wrong with the merchandise so they could not send me a credit for the return. I do a lot of shopping online and I have never had such a bad experience. Beware of buying from Appleseed.

Website inventory does not match what is REALLY in stock! I ordered a coat that was available in multiple colors and sizes. I even applied for the Appleseed's credit card to get an additional 15% off! That means supplying personal information! I was approved for the credit and proceeded to use the promo code to get my discount... and it was invalid. I contacted online chat who told me to call customer service after I placed my order and they would give me the discount over the phone. To my shock, the young man on the phone said the item I ordered was not in stock and would not be reordered. So I am out of luck and I gave my personal information for nothing. Not happy. I always liked Appleseed's until now. I wasted an hour of my time for nothing!

Ordered online because item noted as being "in stock". After receiving zero shipping updates I called customer service to cancel order. After putting you on 25 solid minutes of an annoying recording telling you to shop their site online (hysterical) I finally got through to a sullen and sour woman who put me on hold again and informed me that SURPRISE- it's too late to cancel because "my order is already on the truck" whatever that means. What are the odds I won't see their crapo you clothes delivered for another month. Ugh prices for crapo u clothes and Zero customer service. Will arrive far too late to be presented as gift to relative as was hoped. Do not list an item as being available/in-stock and then sit on the order for weeks you ignorant people! Nordstroms next time.

I like some of the clothing in the past. I live in Alaska and ordering onlline is impossible and frustrating. When entering the state it will not register. Once I managed to enter the state my order would not go forward, the computer keep indicating that the state needed to be entered! Also free postage code doesn't work for Alaska and not even a break is given. Other companies like LL Bean and Landsend honor us as being part of USA. I am disappointed and don't understand.

I saw one review that had 5 stars. That had to be from an owner of the company. I ordered in June, paid for shipping with the order.and got 4 packages which included most of the order. When I called asking about the remainder of order, I was told the other items were "back ordered" which I canceled. The result of the order: I returned 3 items that were sized incorrectly and they were going to charge me $9 for return postage. I did get them to forgive the return postage "as a one time courtesy". I have yet to see the refund on my credit card. DO NOT ORDER FROM THEM!

I have purchased from Appleseed's stores, catalog, and their affiliates for many years and had issues in the past but this last one is unforgivable. As has been my practice, I returned several catalog purchases to one of the Appleseed's stores. The items were from the same order but arrived at different times, so I had several receipts. The clerk accepted the items, marked each receipt for the returned items and told me the items would go out "when the bin is full." When I was finally credited for the returns, the credit amount was less than the value of the returned items. When I called for an explanation, I was told that there were 3 mailing charges, each $9.99. Had I known there would be a charge, I would have placed all the items in one bag and mailed them for a total of $9.99 but I was never told about a mailing charge. No amount of explanation about how I returned the items, never having used a mailing label, changed the situation. The charges remain.

Almost everything bad you read and then some. Ditto to all the problems. What I find particularly astonishing is that Fedex let's them use their name. Called Fedex to try and track my way overdue package only to find out it will end up in my local post office which doesn't deliver to homes and is closed on Saturdays. No way they can possibly stick to the advertised delivery times. Also, when I contacted customer service about the daily changing discounts being applied to orders not yet rec'd they never responded. It's true, they just don't care. STAY AWAY!

This is a horrible company. They scammed my 90 year old mother into joining some discount plan that costs $14.95 per month. Then with the cooperation of their credit bank (Comenity) they billed and started adding high late charges on top of the $14.95. I have called three times and my mother has called once. They continue to call us looking for their money that they will never get after I cancelled everything 4 months ago.
Please do not give them your business.