I placed an on line order with Tog shop before Christmas 2015. On 12/30/2015, I contacted the company to find out about delivery. The order had not even been processed. Over the course of the next week I was told by management and six other customer service people that the order would arrive on 1/8/2016 ( they offered "expedited delivery "due to previous company errors). On 1/8/2016 the order was not delivered. I contacted the company again and was told by another agent that I "must have been mistaken". The order was shipped on 1/7 and wouldn't arrive until 1/19/206. NEVER NEVER use these people--they are terrible liars. Very dishonest.