Appleseed'sReviews 207

I ordered three items on January 11. I received two of them on February 1 and the third one will not arrive until February 8. Although I like the quality of the two items so far, I will never order from this company again. I have ordered from Lands End, LL Bean, Amazon., Etsy, and a few others. Never have I Had to wait about a month for my things to reach me. I would warn anyone who has a time limit on some items to avoid Appleseeds by all means.

On December 4, placed an order. One of the items in the order was the ruffled collar plain tunic and I used $20 from my rewards as part of the payment for the order. The fabric irritated my skin and the cut was strange so it didn't fit correctly or hang right. I returned it within 2 weeks of receipt using their packing label. So far so good. I was expecting a refund to my credit card of $57.45 (the original purchase price less the $6.95 shipping cost for using their label). What I received was a refund to my credit card of $37.26. I called Appleseeds and had to call back several times before I finally got a real person to talk to. What I learned is that Appleseeds will not refund the $20 I used in rewards, or spread it over all the items in the order, or return it to my rewards bank. Apparently, the policy is that any coupon, rewards or gift card used on a purchase is deducted from a return (even if only 1 item in an order it returned) as well as the shipping cost for using their label. Then, the person is emailed a store credit for the amount of the rewards, coupon or gift card used and the store credit expires in 90 days. Since I don't currently need anything from Appleseeds, the store credit is useless to me. I think what concerns me the most is that I was totally unaware of this policy. I didn't see it on any of the return paperwork I completed or in any of the emails I received. This policy also makes the rewards program rather pointless as I probably return 20% of my orders because they don't fit correctly. If any rewards I use are deducted off the return, then it's pointless to use the rewards or if I do, it's pointless to return the item, it would make more sense to try to sell it. All this to say. I won't be shopping at Appleseeds in the future.

The '8-10 business days' warning is in regard to the time to have the order 'in process' which involves placing the item in the box and ordering a FedEx pickup. It's 9 days longer than an any online apparel company would logically need. Never again. It's a case of a small company not coping with the order volume and forcing their customer service folks to read from a script.

IT WAS MY FIRST TIME BUYING FROM "APPLESEEDS" AND IT WAS THE WORST AWFUL EXPERIENCE! I HAD TO ORDER FROM THEIR OVERSEEAS FOREIGN VENDORS, I BOUGHT A SMALL ITEM AND THEY COMPROMISED MY CREDIT CARD AND ADDED WITH OUT MY ORDERING THEM OR ANYTHING ELSE, 4 DENIM JACKETS AT $69.98 EACH ON MY CREDIT CARD! I REPORTED THIS TO MY CREDIT CARD "FRAUD DEVISION" AND THEY SENT ME A DISCLAMIER WHERE THEY ARE GOING TO INVESTIGATE "APPLESEEDS" THEY SAID MY CREDIT HAD BEEN COMPROMISED AND WERE SENDING ME A NEW CREDIT CARD. I COULD GO INTO MORE DETAILS BUT I'LL CLOSE SAYING, THAT I CAN NOT UNSUBSCRIBE FROM GETTING EMAILS FROM "APPLESEEDS", I HAVE TRIED AND TRIED BUT I JUST CAN"T GET RID OF GETTING EMAILS FROM THEM! THEY ARE SCAMERS, "APPLESEEDS" NEEDS TO BE CLOSED UP!

The descriptions of the items are inaccurate. It says 100% cotton and the item I recieved says 100% acrylic. One item was totally missing from my order and one item had two large holes. The customer service number says "press zero to speak to an operator" I pressed zero and it says goodbye and hangs up. DO NOT purchase on this website.

The two T-shirts I purchased were a different length (21") than the 24" advertised, but when I asked about refund/return I was told I would have to pay a shipping fee $6.99 and/or restocking fee $9.50. Even though all the company had to do was measure their t-shirts to see that I was right, they just kept repeating to me their standard return policy. I emailed and phoned several times to try to get some satisfaction but no one could alter the standard return policy.

I have had more issues with Appleseed's than any other mail order company. They simply do not care about the customer's experience. More delays and errors on orders than I have ever experienced. Items are routinely missing or the incorrect item is sent. And when you call to get an issue resolved, they put all of the burden on the customer. Won't ship an exchange before they receive the wrong item back, no expedited shipping on the replacement or discount for your trouble or anything. My elderly mother likes to shop here or I wouldn't have put up with it as long as I have. In my experience, the customer service staff have been polite but they aren't empowered to do anything except apologize.

I give one star only because I had to. They admitted proudly that shipping charge is based on the original cost of the items ordered not on clearance, and also not by weight. All round experience with their procedures and lack of customer service is appalling. Some items ordered were of poor quality and fit. When I attempted to return, there was a restock fee. Everything looks good on the models, not all are and they take no responsibility for cheap fabric at high prices and it becomes the consumers fault if you try to return so they charge you to do so. No company I order from online does this.

I ordered a fabric purse. It smelled like mold when it arrived. I returned the item. Why would anybody ship an item that smelled of mold? I would rate this service as zero.

Appleseed should go out of business, It is a horrible company. They scam the elderly. My 90.5-year-old mom ordered a robe from them way back in November, for a pending surgery. She still doesn't have it. And they keep changing the date of arrival. Now they are saying it should be delivered in February. Plus, they keep her on the phone for over an hour whenever she calls to check on her order. That's unacceptable! WARNING: Do NOT order anything from Appleseed, or you will be very disappointed. And it's impossible to get any customer service issues resolved with them.

I returned an item.
My total purchase fee: $42.98.
They refunded only $23.00!
I asked why they kept almost half.
Only after I filed a grievance thru Paypal did they finally
Say the rest was for "shipping and return shipping costs".

I ordered two pairs of pants 25 days ago. I received one pair and the fit was very bad - big in the front, short in the back. I left an honest review about the poor fit. The review was never published - the only review is a glowing review. So dishonest! You can't initiate a return online, you have to fill out the return slip manually like 30 years ago. I called customer service about the second pair, waited on hold 40 minutes, and was told they will be sent out "soon." There was no indication when I bought them that they were on backorder. I won't be ordering from them again.

This company used to be Norm Thompson who was wonderful. No longer. I ordered a dress that did not fir correctly. I returned it the same day I received it using their $10 return label to assure return delivery. I was only given a 50% credit on the purchase and also charged a $27 late fee because of course I did not pay for what I returned, and another $2 MINIMUM INTEREST CHARGE. When I called customer service, the person answering was not authorized to issue any credits. So I was transferred to a supervisor for whom I am still waiting to speak. HORRIBLE COMPANY. So sad Norm Thompson is gone.

I placed an order on June 6,2021, paid for it by credit card, received a confirmation email and NEVER received the order by August 11,2021! I called the customer service number shown on the email and talked to a call center, an independent business, not Appleseed company itself. The call center was not able to find my order. NEVER ORDER FROM THIS FRAUD COMPANY.

Where to begin? Items are on back-order for months and when they finally arrive you find the garments are poorly made out of cheap fabric. If you want to return something you have to pay return shipping costs.

They charge your credit card immediately for the entire order not just for what is shipped. They tell you on their website that if you return something it could take a couple of billing cycles to see a credit on your statement.

I usually always check reviews before buying from an online company but I thought the clothes looked so cute in the brochure that I received in the mail. I WON'T MAKE THAT MISTAKE AGAIN.

This is the worst company I have ever ordered from. After waiting over 6 weeks for my order to arrive, it was incomplete. I tried to cancel the order after waiting 5 weeks, however, they told me there was nothing they could do to help me as it was ready to ship. When I got the order, the invoice stated I was charged for 4 items (only 3 were in the package). After calling customer service, I was told the item was cancelled and to check my credit card statement. Horrible company... I will never shop here again.

In 5/20 I ordered 4 items. On 6/22 I received 1 item and was charged. I was notified the same day that 1 other item was sold out. The other 2 were still on back order. I called on 6/29 to cancel the 2 additional items. Today I was notified that the 1 item I already received was shipped again and I was charged again. The only full price item I should add. Called customer service and they could not find the order already shipped that I was charged for. They have to "investigate" and cannot tell me how long that will take. I have never had a worse experience and I will never order from them again. Buyer beware. Appleseed's is AWFUL!

Customers beware, you cannot cancel an order once placed and put in the "process" mode. I ordered two items on 5/31 and cancelled thru calling Customer Services on June 7th because it showed the item was unavailable at the time. They shipped the item on June 25th and charged my account. I tried to cancel the item that was unavailable again on June 29th and was told it was in "process" even though it was not shipped and couldn't be canceled. I will never order anything again from appleseed's. Issues fall on deaf ears.