This company used to be Norm Thompson who was wonderful. No longer. I ordered a dress that did not fir correctly. I returned it the same day I received it using their $10 return label to assure return delivery. I was only given a 50% credit on the purchase and also charged a $27 late fee because of course I did not pay for what I returned, and another $2 MINIMUM INTEREST CHARGE. When I called customer service, the person answering was not authorized to issue any credits. So I was transferred to a supervisor for whom I am still waiting to speak. HORRIBLE COMPANY. So sad Norm Thompson is gone.