Aosom

We ordered a gazebo in the spring after seeing a range advertised and looking great, the price was good and the delivery was excellent - unfortunately and in hindsight that's all that's good about this company.
When the gazebo came the metal work was very poor quality showing rust and the paint finish was terrible, bubbled and patchy and not worth the £200 we'd spent. After eventually getting through to their customer services by email as by phone it was impossible, we were offered money off but we chose to refuse that and asked for a refund. After several more emails it was agreed that new parts would be sent out to us and as before the delivery was very good.
The quality of said new parts wasn't a lot better than before, but as we were into the spring by then we decided to use it anyway. The whole thing was easy to assemble despite the fact that some holes didn't align but that said, it seemed sturdy enough for our use.
A few weeks before we took it down, we noticed more rust appearing and several jagged edges where the welds are inferior and basically coming apart. We contacted customer services again to be told that as we placed the order more than 6 months ago there is nothing they can do. As an eCommerce company this is the case and it is written in the small print BUT unless you have money to throw away, I wouldn't recommend purchasing from this company. Poor quality and terrible product, think before buying!

Aosom is the WORST! STAY FAR AWAY FROM THIS COMPANY!. ORDERED A PORCH SWING. IT CAME IN 2 BOXES AND THE 2ND BOX WAS MISSING PRETTY MUCH EVERYTHING. NO SCREWS OR BOLTS SO IT COULDNT BE ASSEMBLED. VERY HARD TO GET IN TOUCH WITH CUSTOMER SERVICE BUT FINALLY DID. THEY OFFERED TO SEND THE MISSING PARTS. I RECEIVED THE BOX 2 MONTHS LATER AND IT WAS THE BOX WITH TH ED ITEMS I ALREADY HAD. THEY THEN SAID THEY didnt have it in stock and if I wanted a refund I had to return both boxes. Well one box came damaged and we threw it out so I had no box to return it in. They said I had to buy one. So you know what we used target boxes and duct taped the heck out of that monstrosity and fed ex took it. I hot my refund which was 2 cents short because they cant add or subtract either. Petty yes but I didnt want to pay 1 cent for this ordeal. They should have paid me! I ordered in the beginning of may and got a refund in July. Awful, incompetent and extremely unprofessional! Run for the hills!

Dishonest and unhelpful. I bought a chair from them that on a picture looks like a luxury purchase. I took it over a month to arrive, but I get it - no one was ready for brexit, not even the government of the UK. So I waited, then when it arrived and I put it together... I was shocked how uncomfortable it was. The massager was digging into my body, the seat was too long, back support too short and unergonomic, armrests so far apart you can't really work and rest your arms. I tried to adjust the height of the back support to make it slightly more comfortable, but then the whole chair was super wobbly and the moment I put some pressure on armrests - it went right back down.
But ok, bad product is not the end of the world, I usually manage to figure it out with the customer service. In this case I waited 8 days for an answer, which I only received, because I posted a negative review. A review that was not posted at the end and what I found out was that they added about 7 more fake 4/5 reviews to up an already bad rating of this chair.
So I'd say stay away. Buying with big selling platforms is better than those guys, at least they always try to resolve the problem and they do not fiddle with their reviews - that one thing you can use to make up your mind when online shopping. I am seriously appalled by their conduct...

They put items on sale, I buy them, and then they send me an email saying they are out of stock.
They are shameless and unpresentable

I have reported this company both to Trading Standards, and to Which, I suggest we all do that as such service is unacceptable in the UK. The company are breaking the law in that they are selling goods that are not as described, the item is not stainless steel, and hinges rusted very quickly, when cabinet described as 'rustproof'.
As part of our statutory rights, the Consumer Rights Act 2015, retailers have a responsibility to provide goods that have a fair wear and tear lifespan, the Act claims, ' all goods and services must be of satisfactory quality, fit for purpose and as described...'
The company, part of MH Star UKLtd owned by Chinese business man Wang Chunhua, are banking on you not taking them to court; they would be liable, but most of us do not have the time etcetera to go to court, so best that we warn others how diabolical this company is so people are pre-warned.

DO NOT USE THIS COMPANY THEY ARE A CON, I have sent back a Garden Umbrella they wanted proof that I had sent it I sent them the receipt from Hermes and it showed it had been picked up, they now refuse to refund me this has been going on for nearly 2 months now they take ages to get back to you you have to keep asking them to contact you,

I HAVE ASKED THEM SEVERAL TIMES TO REDUND ME BUT THEY REFUSE THEY ARE WELL KNOWN ON EBAY FOR REFUSING TO REFUND PEOPLE AS WELL AND EBAY ARE MONITORING THEM, WOWCHER HAVE ALSO HAD PROBLEMS WITH THEM I WILL NOW REPORT THEM TO THE RELEVANT BODY WHO CAN INVESTIGATE THEM AS THEY SHOULD NOT BE ABLE TO GET AWAY WITH IT.

DO NOT PURCHASE FROM AOSOM, DO NOT WASTE YOUR TIME AND MONEY!

I wish I could give 0 stars, even 1 star seems to generous. A faulty exercise bike was delivered, I emailed them about 3 times before I got a response asking if I would keep the product for 15% refund. I emailed back saying I wasn't interested as the product was faulty and it was of no use to me. I've emailed back 6 times so far, no reply at all. When you can the call centre they say they are not taking calls due to covid 19, they use covid as an excuse for terrible service but they have staff to monitor reviews and take down negative ones I know this for a fact as they have deleted several of my reviews that I have posted as they were negative, I find it alarming they have staff to monitor reviews but no staff to answer e mails or telephone calls.

Here's their policy. Problem is they don't return emails and customer service by phone is clueless even if you're lucky enough to get a real person

Return Your Purchase By Courier*
1. CONTACT
Contact AOSOM Canada Inc. via E-mail or Phone and provide your order NO. And the reason of your return. You will receive a confirmation if you are eligable to return the product(s).
2. PREPARE
Pack your product(s) backin the Original Boxes and make sure it is ready to ship.AND 20% RESTOCKING FEE AND YOU PAY THE SHIPPING!

3. SHIP
You will receive an email with the Date & Time of the pick-up from the courier service. If not, you are responsible to drop-off the item to the courier service.
4. REFUND
Once we have received the item(s), you will be reimbursed for the cost of the items purchased and the amount should appear on your credit card statementwithin 5 to 7 business days following this.

Sent me wrong item. Extremely rude customer service. Going to charge shipping for return. I with I had read reviews. 99% bad

What a terrible experience with this company! After reading this review today, I hope you take my advice and avoid this firm for the rest of your life.

What happened was I ordered a chair for £80 on the 14th of December and paid for next day delivery - which cost me an extra premium may I point out. Nevertheless, I didn't mind. The next day, I never received it, which I didn't mind at first considering the times, but by the 18th I still hadn't received it. By this point, I'd emailed them over 12 times and had 0 replies. ZERO REPLIES.

However, I then suddenly got a reply, but only one, stating my item was "lost in transit" however yodel hadn't even received my order at this point. Aosom cancelled my order randomly (Which I still haven't gotten the refund for) but as I checked the Yodel tracking, they'd magically got it suddenly and then it was cancelled with no explanation.

I thought nothing of it and re-ordered the same chair and it has now arrived and it is absolutely diabolical. Terrible quality, you'd honestly find better quality at a supermarket.

Honestly I'd avoid this firm at all costs and wouldn't even bother with them, absolutely useless and don't respond. They will probably reply to this saying it was my fault somehow.

AVOID AOSOM

Edit: I forgot to mention the fact that after they cancelled my first order, they never refunded me the extra "next day" shipping costs and I used a discount code that had ran out so when I re ordered it the second time it cost me about £10 more which they don't care about anyway. Yet another reason to AVOID AOSOM

I bought a large garden shed for over $1500 and it collapsed with first snow.

I bought it because of false and misleading advertising. Aosom claims that their shed is "durable and weather resistant", "sturdy shed", "ideal for long-lasting outdoor use". It was ALL FALSE. It is poorly engineered, flimsy-by-design. Some holes did not match no matter how it was leveled and aligned, so had to drill some holes close to the original ones. But the worst is that this the roof of this flimsy useless shed simply collapsed an the rest folded like a house of cards.

In my opinion Aosom is engaged in false and knowingly deceptive advertising, they mislead consumers and engage in overall unscrupulous business practice. It made me feel like a scam.

Aosom KNOWINGLY sold a defective-by-design shed for use in Canada that they knew for fact wouldn't survive Canadian winter.

Aosom received huge number of complaints about it so they knew perfectly well, but continued to sell this defective product. This seems to me like the very definition of scam.

Aosom warranty also seems to me as if it is designed to be scam-like. They know perfectly well that almost nobody would assemble a shed in the cold rainy months preceding the winter, just before the first snow falls. So by the time their shed would almost certainly collapse under the snow, their 90-days "warranty" would for sure expire-by-design.

It's a shady practice at best, that looks to me, again, as a scam, designed on purpose to never be used.

A 90-days warranty for a multi-year use product is deceptive, unfair, useless, dishonest and unreasonable. It's shorter than even one full weather cycle. Which is shorter than one full use of the product. It does not look to me like a little honest mistake. Aosom knows about it for years through a lot of complaints. Yet they knowingly continue this practice.