Jack B.

DO NOT PURCHASE FROM AOSOM AS YOU WILL WASTE YOUR TIME AND MONEY

I wish I could give 0 stars, even 1 star seems to generous. A faulty exercise bike was delivered, I emailed them about 3 times before I got a response asking if I would keep the product for 15% refund. I emailed back saying I wasn't interested as the product was faulty and it was of no use to me. I've emailed back 6 times so far, no reply at all. When you can the call centre they say they are not taking calls due to covid 19, they use covid as an excuse for terrible service but they have staff to monitor reviews and take down negative ones I know this for a fact as they have deleted several of my reviews that I have posted as they were negative, I find it alarming they have staff to monitor reviews but no staff to answer e mails or telephone calls.

DO NOT PURCHASE FROM AOSOM, DO NOT WASTE YOUR TIME AND MONEY!

I wish I could give 0 stars, even 1 star seems to generous. A faulty exercise bike was delivered, I emailed them about 3 times before I got a response asking if I would keep the product for 15% refund. I emailed back saying I wasn't interested as the product was faulty and it was of no use to me. I've emailed back 6 times so far, no reply at all. When you can the call centre they say they are not taking calls due to covid 19, they use covid as an excuse for terrible service but they have staff to monitor reviews and take down negative ones I know this for a fact as they have deleted several of my reviews that I have posted as they were negative, I find it alarming they have staff to monitor reviews but no staff to answer e mails or telephone calls.