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    Aosom UK

Aosom UK

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How would you rate Aosom UK?
Thumbnail of user amberryws
Hong Kong
1 review
0 helpful votes
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June 3rd, 2024

Value for money, lovely colour and liggt weight. Brilliant garden loungers! Just waiting for the sun to appear so I can use them!

Products used:
Sun loungers

Service
Value
Shipping
Returns
Quality

Date of experience: June 3, 2024

Thumbnail of user wensai711
GB
2 reviews
3 helpful votes
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April 22nd, 2024

Aosom UK provides me with exceptional customer service and high-quality products. I purchased a parasol from Aosom for the first time this month. It did make lounging under my new garden parasol an absolute delight.

Products used:
garden parasol umbrella ( with light)

Service
Value
Shipping
Returns
Quality

Date of experience: April 21, 2024

Thumbnail of user johns1678
GB
3 reviews
2 helpful votes
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February 22nd, 2023

Communication is not at all responsive, denial of responsibility ask same question multiple times. Tried to cancel the order but they could not find. Suddenly it was shipped despite my asking for return of money and now want to charge for return.

Date of experience: February 22, 2023

Thumbnail of user melvyne2
GB
1 review
0 helpful votes
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June 4th, 2021

Informed manager would telephone but never happened.
Asked for an email on issue and that never happened.
Time on telephone were a very long time
DONT ever have problems

Tip for consumers:
customer service is very poor or non existence

Products used:
chair

Date of experience: June 4, 2021

Thumbnail of user jackb1011
California
2 reviews
0 helpful votes
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November 29th, 2020

DO NOT PURCHASE FROM AOSOM AS YOU WILL WASTE YOUR TIME AND MONEY

I wish I could give 0 stars, even 1 star seems to generous. A faulty exercise bike was delivered, I emailed them about 3 times before I got a response asking if I would keep the product for 15% refund. I emailed back saying I wasn't interested as the product was faulty and it was of no use to me. I've emailed back 6 times so far, no reply at all. When you can the call centre they say they are not taking calls due to covid 19, they use covid as an excuse for terrible service but they have staff to monitor reviews and take down negative ones I know this for a fact as they have deleted several of my reviews that I have posted as they were negative, I find it alarming they have staff to monitor reviews but no staff to answer e mails or telephone calls.

Date of experience: November 28, 2020

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