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Aosom UK has a rating of 3.5 stars from 4 reviews, indicating that most customers are generally satisfied with their purchases. Aosom UK ranks 566th among Marketplace sites.
Aosom UK provides me with exceptional customer service and high-quality products. I purchased a parasol from Aosom for the first time this month. It did make lounging under my new garden parasol an absolute delight.
Communication is not at all responsive, denial of responsibility ask same question multiple times. Tried to cancel the order but they could not find. Suddenly it was shipped despite my asking for return of money and now want to charge for return.
Communication is not at all responsive, denial of responsibility ask same question multiple times. Tried to cancel the order but they could not find. Suddenly it was shipped despite my asking for return of money and now want to charge for return.
Informed manager would telephone but never happened.
Asked for an email on issue and that never happened.
Time on telephone were a very long time
DONT ever have problems
Tip for consumers:
customer service is very poor or non existence
Products used:
chair
DO NOT PURCHASE FROM AOSOM AS YOU WILL WASTE YOUR TIME AND MONEY
I wish I could give 0 stars, even 1 star seems to generous. A faulty exercise bike was delivered, I emailed them about 3 times before I got a response asking if I would keep the product for 15% refund. I emailed back saying I wasn't interested as the product was faulty and it was of no use to me. I've emailed back 6 times so far, no reply at all. When you can the call centre they say they are not taking calls due to covid 19, they use covid as an excuse for terrible service but they have staff to monitor reviews and take down negative ones I know this for a fact as they have deleted several of my reviews that I have posted as they were negative, I find it alarming they have staff to monitor reviews but no staff to answer e mails or telephone calls.
Aosom UK provides me with exceptional customer service and high-quality products. I purchased a parasol from Aosom for the first time this month. It did make lounging under my new garden parasol an absolute delight.
Products used:
garden parasol umbrella ( with light)
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