Aosom

Purchased 2 chairs that are smaller than a standard chair and there is a problem with both these are lift chairs when I called I was informed they needed video and audio for the return then they want boxes to return where can I get boxes for chairs also they want to charge for return when their contract states they will return at their expense THEY LIE DONT DO BUSINESS

Not sure but if there is any wind on Mars. If so Elon should ship these greenhouses there on the first flight. Very poor quality support system was trashed in first rainstorm it was exposed to. Twenty mph winds destroyed the plastic supports making structure worthless. Luckily we hadn't put any plants in it. Don't waste a penny on these greenhouses!

Received outdoor sofa order April 26 …Put up sofa in June….By the end of the summer all the cushions were faded.Very poor quality…Contacted customer service and they insisted they only had a three month waranty…Horribe…horible.horrible…quality.Buyer beware! You must absolutely not believe the reviews on their website and app…I made a purchase from them.The email they provided me with a link for feedback absolutely does not find my order…States'order not found'.Guess what.my credit card says otherwise.I paid for this item….Why is your company not allowing me to share my review. Your outdoor sofa was overpriced and the cushions are horribly faded.Very poor customer service!

They put items on sale, I buy them, and then they send me an email saying they are out of stock.
They are shameless and unpresentable

Ordered a table, received it after more than 1 week (in Romania) and received it defective. The package was not well-packaged so the wood of the table was choped. I sent it back and opted for a new delivery, it is taking 2 weeks, the personnel does not know exactly the details of when, how, etc. I asked about refund, they dont know to answer, someone told me that it will take 6 months for a 60 euro refund. It is unacceptable. Avoid it at all costs.

I order something by mistake and there is no where to cancel the order. When I call or chat they send me to voicemail or don't answer the chat. Avoid buying anything from these scammers. Im going to call my bank and dispute the charges. This is beyond ridiculous and just plain ol robbery. This website need to be shut down asap

I ordered an outdoor pet enclosure in May for $250.95. I used Afterpay for the five or six payments which were all taken from my bank account. The same day I placed the order, it was cancelled, with no explanation, no email telling me. I found out several days later when I made an inquiry as to the shipment tracking. I wrote emails to both companies asking for my money back, to no avail. It's almost November and I still don't have my money. I'm getting ready to turn it over to my bank for fraud investigation and recovery. I made one last phone call to Aosom a few days ago in which I told the agent that if my money wasn't refunded immediately, I would consult the BBB and my bank. He sounded nervous and promised to expedite a response to include a return call within 24 hours, but of course no one called. I am beyond disgusted but at least my eyes have been opened. If I can save one shopper from an experience such as mine, maybe it was worth it. If anyone out there has had any suggestions for me, please let me know. Thank you.

We bought a greenhouse from these people and we put it together as per the instructions, that night we had a tiny bit of wind which blew out 2 of the roof windows and on telling the company they said nothing to do with us. so think twice before buying from these people

Ordered and got the 12% discount. Delivery expected in 4 - 7 days - it arrived within 48 hours! Perfect packaging and yes, the tray is included, even though others say it isn't. No instructions, a bit hard to see display lettering, but otherwise a great deal!

Outsunny 12' x 6' Aluminum Greenhouse Polycarbonate Walk-in Garden Greenhouse Kit with Adjustable Roof Vent, Rain Gutter and Sliding Door for Winter, Silver

Bought in March and collapsed in Dec 2022. Time and $800 wasted.

Do not buy, it won't last 1st winter in spite of their 5 star reviews. They won't allow me to post a review on their website. They say the system doesn't allow. Won't refund as it's past 90 days manufacturer's warranty. Save your time and money. Avoid.

Purchased on Feb 17 2023, used for 5 months, not daily used, only short walks 2 to 3 time a week, Aosom they aren't helpful at all or no help at all, and all their custom reply is cut and paste, no other answer at all

Reply: Wendy (Aosom Canada CS Team)

Aug 2,2023, 08:45 GMT+8

Hello,
Thank you for contacting us. We have 90 days manufacturer warranty. Sorry that your order S-1E8H19JBKK001 is out of the time frame. We cannot assist you with replacement/refund any further.
Sincerely,
Wendy
Aosom Canada Customer Care

Downloaded their Aosom app for the advertised 'EXTRA 15% off ' but didn't work.
Then I signed up for their news letter for the 12% discount, again didn't work.
Guess I shouldn't be surprised in today's online culture. Now I know to avoid these people in the future.

Absolutely appalling quality. The coop fell apart and the gaps are so big that they let predators in and they killed my beloved pets. If you care about your animals, please invest in a proper house for them and do not make the same mistake as me

Spoke to customer services but they are even worse than the coops, not willing to help in any way shape or form and all they do is blame others

I purchased a daybed/swing in the fall of 2021 and just today I went outside to check it out the paint is peeling off and the side panel made of steel literally has a hole in it. And it started to rust all over. I paid $1000. 00 for this swing and when I emailed customer service they said I has past the 90 day warranty so they will not help me. Horrible products do not waste your money I would rate them zero but I have to give them one star

This paw hut catio is a piece of garbage! I purchased it from Home Depot, paid cdn $ 962.08. Less than a year of purchase I had to throw it out. It had mold everywhere. The wood (fir) was obviously not pre treated. The quality and workmanship very poor.
Don't waste your $ and time on this crap.

Purchased a computer chair. Very poor build quality and materials. Within a few months the backrest is broken, so it is leaning too far back to give any kind of back support. Very uncomfortable to sit in and was outside of 90 day return, so $200+ in the toilet. Wouldn't recommend buying from this site.

Ordered outdoor patio furniture. Never got an email confirmation for my purchased. Looked at my account and it said that the order was cancelled. I didn't cancel but my card was charged twice. I attempted to contact and had to leave a message and never received a call back. I ended up having to dispute both charges and my credit card company said they are placing them on the "watch" list and will flag for fraud

I ordered a heat massage chair for my dad in assisted living. He has Parkinson's disease. The chair was sent without the remote so it would not work. When calling about this, they stated it can take 5-10 business days to ship the remote and charger but could ship today the charger with the bottom section of the chair.WHAT? My dad's assisted living place does not want an extra bottom half of a chair that they would need to get rid of.

Totally useless company and stupid customer support run by a bunch of clueless Asians. Dont expect to get any support or replacement parts for anything you buy there. They wont even supply you with the manufacturer;s name for you to source out the replacement parts yourself. Don't be fooled by their supposedly good deals. I looked into the 5 star reviews and 90 percent of them are phony.

A 'walk-in' greenhouse that I purchased from AOSOM, lasted ONLY 6 WEEKs before it became damaged and the poles broke making it un-useable. Customer Services refused to do anything about it. Would not recommend.

Sent me wrong item. Extremely rude customer service. Going to charge shipping for return. I with I had read reviews. 99% bad

I bought this expensive greenhouse in good faith along with other large items for my garden, so spent a lot of money with company, I had to wait for the a company to erect it as there very busy with very satisfied customers, well it's took them 2 days to erect it cos nothing was lining up so extremely difficult positioning an erecting the greenhouse, only to be told there is nowhere they can attach the automatic window gadget, so rendered useless, the guttering is the worst cheapest piece of crap they've seen so that again is rendered useless, an there's a gap no matter how much effort they have put into sorting it out, it can't be done, the lock for the door will not flush even so it's madness trying to attach it, ohhh forgot( NOT) there's no holes made in the metal to drill the lock on into, Plus Your Phone Number Does Not Exist an as for your Email Address, It's One Big Joke, it's take me to my Apple App an I will sh I had Never seen your advertisement on line, ohhhh I see if anyone complains yous reply with,… we could not get in touch with this customer, BS

I ordered an outdoor shed, a lounge chair, and two patio shelves from Aosom. The shed was so terrible that I wouldn't have bought it at a tenth of the price. The parts were warped and flimsy, and the final product after 4 hours of assembly is a bit of a joke. The lounge chair's box wasn't damaged, but the chair was, it looked like it was dragged along the pavement with deep scrapes everywhere. The requirements for the patio shelves were misleading and required specifics not in the product description.