I received a lemon product from this company via eBay. Order number: 05-*******-*******. I have contacted via there and contacted from their website for additional support (none received). This outdoor rabbit hutch here https://www.aosom.ca/item/pawhut-54-x20-x37-2-storage-large-elevated-wooden-rabbit-hutch-yard-bunny-cage-w-run-and-tray~D51-087.html and https :// www.ebay. Com/itm/Wooden-Rabbit-Hutch-Small-Animal-Pet-House-Yard-Bunny-Cage-w-Run-Tray-3-SIZE/*******338? SsPageName=STRK%3AMEBIDX%3AIT&var=*******590&_trksid=p*******. M2749. L2649

The thing became destroyed by a small gust of wind. I believe the hinges, hardware, and construction by factory provided in this unit must have been faulty.

As per the description of this item, it is designed for outdoor use; has "weather-proofing" & "superior strength and durability." I was excited to use this product to home my bunnies in my yard in an area mostly protected from rain & wind, as that is the purpose. A small gust of wind actually pulled the roof up & ripped the hinges & arm out. The small screws & staples were inefficient at holding into the roof. Because of the sudden release of the small screws & staples, the roof angled back & actually snapped the pin of the other hinge. It was so sad to see this happen to a product proudly advertised as durable & for outdoor use. I was lucky to be there when it occurred. If I were gone, I wouldn't have known my bunny was exposed to elements, targeted by hawks, or run away. I requested a new product sent to replace this lemon on 10 MAY 2020 and have had no luck getting support from employee "Kent."

I had to put safety wire around the broken hinge spot to keep it held down in the back. I attached larger screws and JB Weld to keep it in place, but it's still very fragile due to the trauma caused by the initial damage. The screws I used are much stronger and longer, so they stick up from the top now and are a sharp point hazard. I think this one I got just must have not had a good enough hinge set and the construction of where the arm attaches wasn't strong enough (staples ripped out).

The product they gave to me did not work as advertised. They boast, and I quote, "superior strength and durability." It is named "PawHut Wooden Outdoor Bunny Rabbit Hutch/Guinea Pig House." The fact is, the one I received is NOT durable and did NOT stand up to being outside as per the description of the product. I must insist that I receive a new product as the one I received surely was just from a bad batch if this is how it held up to standard conditions it should be designed to withstand.

Multiple times, Kent stopped responding completely and I resent the information to evoke a response.

While these products are of low cost, you pay for it with no support, in an beyond the "warranty' period, more on that later. I ordered a bicycle cargo trailer and it arrived without the wheel skewers. There was no bill of materials and they did not understand what a BOM was. I don't think it existed, ever. So I could not check the shipping box to make sure I received everything I needed. All they could do was send pics of a fully assembled wheel, which I was expected to have sufficient product knowledge to deconstruct and reply back what was needed. It took nearly 10 email exchanges, across a language barrier, before they would guess what was missing and sent two complete wheels. The parts I needed were in the parcel, in a pink pouch. That had the skewers, a wrench, and some misc hardware. This pouch was never identified with the assembly guide. It would have saved a lot of aggravation if they devoted a penny to add the BOM to the product guide. I put the trailer into operation with the skewers and had my next problem. At the factory, ALL the nuts were put on finger tight on the bolts. I didn't discover this until using the trailer and hauling groceries back from the store. The main bolt that holds the tow arm in place lost its nut and the bolt eventually fell out. This cause the whole trailer to pitch back and tilt to the rear while I was moving at a good clip. I always try to balance the payload over the axels. I reacted to this by breaking hard, this caused the load to pitch forward HARD and the bed of the trailer hit the tow arm and put a crease in the top of the tube. I salvaged the situation by moving the spring pins around and scavaging stuff from the side of the road and found a lag bolt to fill the hole. I sent Aosom the pics of the damaged arm and bolts from all over the trailer that was never tightened. Instead of sending a replacement arm and nut/bolt they refunded the purchase and instructed me to donate the trailer. This is when I discovered a disturbing Aosom position, not indicated in any public facing document or on their website. I attempted to pay for a new tow bar. However, since I was "out of warranty" because they refunded the purchase, I could not obtain ANY parts from them. They would not even sell me a spoke, tire or a complete wheel. Not only that, Aosom would not tell me any specifications so that I could find the parts independently. I don't think they know and they don't have the capacity to contact their own factories for information. Aosom manufactures many of the products they sell. So be aware that the lack of support that Aosom provides, means you may be disposing of an otherwise serviceable purchase prematurely because Aosom will not support or provide parts. This is not the strategy of a company with any notions of sustainability.