Aosom

I was going to order a pink desk chair from this website, but I first wanted to make sure they are a good website, so I googled "Aosom reviews" and here on Sitejabber, I found all these horrible one-star reviews, and decided not to shop with Aosom. Thanks to everyone who took the time out of their lives and wrote a review to WARN other shoppers not to do business with such a shady website with horrible merchandises and some of the reviews said they were charged and not got a refund for an undelivered product. Beware everyone.

I boght a shoe rack stoarge unit from Aosom Canada. Poorly designed with cheap material, over priced and sold to me with vague instructions-never buy from Aosom! It took me three attempts to assemble this and too late to return it after it was half assembled disocevering some hardware and parts were faulty (factory issue) poorly designed. Take a look at the drawer assembly: crooked, hardware factory poorly made
Neer buy from Aosom again!

A 'walk-in' greenhouse that I purchased from AOSOM, lasted ONLY 6 WEEKs before it became damaged and the poles broke making it un-useable. Customer Services refused to do anything about it. Would not recommend.

I bought a PawHut 2-In-1 Dog Bicycle Trailer / Stroller Pet Carrier with 360 Swivel Wheel Hitch Suspension Safety Flag. The wheels would not stay inflated, and it was only used once. The next year I bought a new one instead of trying to fix the first one. I ordered three times and finally got one where the wheels would stay inflated. Just went to take the dogs out for the 1st time and again wheels are deflated. Never even got to use. Because its over the 30 day policy, there is nothing they will do. I even asked the CSR if there was anything at all, she or the parts department could do. I couldn't even get a 'no' just a 'nahhh'. Very rude and condescending as well. I usually try to support smaller businesses and have purchased much from this company. But this was the final straw. My purchases will be made from Amazon from now on.

I bought this expensive greenhouse in good faith along with other large items for my garden, so spent a lot of money with company, I had to wait for the a company to erect it as there very busy with very satisfied customers, well it's took them 2 days to erect it cos nothing was lining up so extremely difficult positioning an erecting the greenhouse, only to be told there is nowhere they can attach the automatic window gadget, so rendered useless, the guttering is the worst cheapest piece of crap they've seen so that again is rendered useless, an there's a gap no matter how much effort they have put into sorting it out, it can't be done, the lock for the door will not flush even so it's madness trying to attach it, ohhh forgot( NOT) there's no holes made in the metal to drill the lock on into, Plus Your Phone Number Does Not Exist an as for your Email Address, It's One Big Joke, it's take me to my Apple App an I will sh I had Never seen your advertisement on line, ohhhh I see if anyone complains yous reply with,… we could not get in touch with this customer, BS

Received goods
Damaged and unable to contact Aosom. All lines do not answer. Terrible customer service
No chance of replacement parts
Do not buy from this supplier.

I was so excited to find the right rocking chair patio set after scouring the internet for hours, I found what I wanted through this company. I pulled the trigger and made the purchase with Aosom, unfortunately. When I saw they shipped it out almost immediately, I was so happy. Today, however, that all changed. FedEx delivered a box that I immediately knew didn't contain what was supposed to be 2 rocking patio chairs and a small table. This company sent me a white wooden bench! Even on the outside of the box it says "wood" how does a company make that drastic of a mistake?! I immediately took pictures and called their customer service number. The woman put me on a hold for a few minutes then came back on the line to apologize and state that they are out of stock for what I ordered and that is probably why I was sent an incorrect order. Um…are you kidding me?! I told her that is unacceptable of a company to do. You don't just send something else to your customer if you are out of stock on what they ordered, you cancel the order! I am so angry at this company. She then told me that they will have fedex pick it up tomorrow and that I will be issued a refund when it arrives back to them! I told the rep that was also not acceptable and told them that they will be refunding me when fedex picks up their bait and switch package. So…now I will see if they actually honor what they say. Moral of the story. If you see Aosom come up in a google search or shopping….RUN FOR THE HILLS! After reading all of these reviews, I feel like kicking myself that I didn't research this company beforehand. :( Also, I am including pictures in this review of what I ordered, and what this scam company sent me. Absolutely unreal!

I decided to take a chance and order something as the reviews were pretty good for the product I wanted (a large covered run for my ducks). The product came quickly and is technically what was described, a metal frame with chicken wire, however, that's no mention that you need to be cutting out chicken wire and attaching it yourself with wire and zip ties- think of a really terrible flimsy sewing project. I spent over 16 hours trying to make it sturdy and usable and finally just gave up and ordered something different.

I did get a reply from their customer service where they offered $140 back if I kept the product, or they offered a full refund if I still wanted to send it back, however they wouldn't pay for return shipping. I chose the $140 back because I'm sure the shipping costs back would have been astronomical and I've already had more than enough of this thing.

They also sent me a survey which is only one question, and I've attached a screen shot below. Clearly they're pressing for the removal of the negative review I left of the item. So shady. Based on my experience there's no way all the positive reviews are legit, they are absolutely padding with a ton of positive reviews.

I ordered a dog kennel and it shipped promptly. That's were the good part ends. I'm sure everyone that has given them a 5 star review did not have to deal with their customer service. And that's the chance you take. Will you get the product you ordered and be able to use it as you believe? Maybe. But if there is a problem, you will be completely screwed. Check amazon's prices. Turns out they had my kennel at the exact same prince and their customer service is legendary.
Like many others, my kennel came without the hardware and instructions. It's a pile of metal parts without them. I have contacted customer service many, many times over the course of two months. I waited on the phone over 15 minutes (their response says that the average time is 5 minutes... yeah right). I have requested a refund, but no dice. Seriously, save yourself the stress and aggravation and buy elsewhere. Or ask yourself if the potential savings is worth it when the product you receive is useless. I wish I had found this website before I ordered from them. Buyer beware.

I ordered my parcel in the 11th of November it was supposed to come in 3 days so that means 14th November. Its now 30th and I still haven't received anything. I called so many times and they assured me that the delivery will be coming on the day I called, I took days off to wait for it and nothing came. Called again and the same situation happened. I'm very disappointed in their costumer service as it seems they don't communicate to each other and maybe they didn't call the depot and didn't even aks about my parcel, I even asked give me the contact so I can speak to them directly but she declined and said its not possible. I could give no stars if I could.

Bought a shed for delivery on Wednesday they sent it Tuesday I was not in left with a neighbour large and heavy they were not happy when I went to build it half was missing I contacted them they said should be 2 packages they sent a tracking number but like the 1st it did not work now can't tell me when it would be delivered so I asked for a refund but they won't pick up package so will not refund!

I beg you to read the reviews before you buy. I was scammed into this. Exactly what the reviews said is exactly whst happened to me. I placed an order. After I read all the negative reviews, I tried to cancel. Within one hour, they said they cannot cancel the order, that it left. There's no manager to speak to and the rep hung up the phone on me. This is after taking my hard earned money. I was crazy not to listen to the reviews before I purchased. I was scammed big time. PLEASE STAY AWAY FROM THIS COMPANY PLEASE. You will thank me later.

Bought an out-sunny greenhouse from aosom, was miss critical components from the box. Aosom would not rectify the problem. I offered to buy the missing parts and still nothing. Extremely unsatisfied.