AnyVan

I had a TERRIBLE experience with AnyVan due to misleading pricing and a lack of transparency. Before booking, I was repeatedly assured that my quoted price was fixed, only to be hit with an unexpected £600 charge at the last minute. At no point was I clearly warned that exceeding an assumed weight—something I was never asked to verify—would drastically increase my costs.

When I raised my complaint, AnyVan simply deflected responsibility to the driver, despite the fact that they facilitated the booking and provided misleading assurances. This is an unfair and deceptive practice, and I would NOT recommend using their service unless you're prepared for surprise charges and zero accountability.

Booking the movers went smoothly and the people sent to do the actual move were quite good. Everything else was abysmal. They showed up several hours late and the consequences of this set me back several hundred pounds. Zero apologies, no response from customer service, zero help on the day of or subsequently. Someone called for a follow-up who was unaware there was a complaint or that the move had occurred - the week before. Avoid.

I booked a removal with AnyVan three weeks in advance, providing my full address and postcode. The booking was confirmed, and payment was taken promptly. However, the evening before the agreed removal date, AnyVan called to say they could not find a team to do the job in my postcode area and cancelled the removal entirely.

We insisted they resolve this, as we had to vacate the property and hand over the keys. Finding another service with such short notice was impossible. They rescheduled for two days later, only to cancel again ON THE SAME DAY as the new agreed date, leaving us in an incredibly stressful situation.

When we sought a refund and compensation for the significant inconvenience and damage caused, they only offered a refund and outright refused any compensation.

This level of unprofessionalism and lack of accountability is unacceptable. We have now referred them to the consumer protection association. Avoid AnyVan at all costs!

AnyVan's one job is to move items safely and securely from A to B. My items arrived damaged and broken, and they lost several of my boxes. I went through a long and miserable process of back and forth emails/phone calls re missing items, which they did not want to compensate me for. The Customer Care team is rude, unhelpful, and deliberately obstructive. Avoid using this company.

Terrible recent experience (August2024) with AnyVan. They made a mistake and communicated to the chosen removal company a different delivery date than the one agreed in our contract. I was not home on wrong date and remover charged me £240 for storage. I turned back to AnyVan to ask them to cover costs since THEY passed on the wrong date and the fee was based on correct date indicated in contract. Since then… silence from AnyVan. I told them I would spread the word about their service, but clearly their reputation is not even worth the £240 … somehow I agree. I would recommend going directly to a removal company and not using a broker like them.

I recently had the misfortune of using Anyvan for a moving job, and it was a nightmare from start to finish. Firstly, they quoted me one price, but upon completion, they charged significantly more without any valid explanation. It felt like a classic bait-and-switch tactic.

Secondly, their disregard for punctuality is astounding. The movers arrived almost six hours late, causing a cascade of scheduling issues and inconvenience.

To add insult to injury, the driver threatened to abandon the job unless I paid additional fees on the spot, creating an incredibly stressful situation. This lack of professionalism and customer care is unacceptable.

Overall, I would strongly advise against using Anyvan for any moving needs unless you enjoy unnecessary stress, unexpected charges, and poor service.

I was repeatedly told that a driver had been allocated to my job to then be told on the day of the job that in fact they had not. 3 days I waited in my home for a delivery of a new (second hand) cooker, so did the family I was collecting it from. The communication was appalling. I still have no cooker and have wasted hours of my time trying to resolve the issue. These guys are a joke.

MUST READ! DO NOT USE THIS SERVICE, THIS COMPANY IS A WASTE OF SPACE, TIME AND MONEY. FIND INDIVIDUAL MAN & VAN INSTEAD.

TLDR (DO NOT USE):
⁠ ⁠They outsource to individual labourers/driver who aren't trained to handle objects.
⁠ ⁠Crazy fee
⁠ ⁠Abysmal insurance compenstation.

I used AnyVan for a move from London to Manchester, which is about a 5 hours drive. The price was £1700 but the issue is, they just "provided" me with individual Labourers who have no association with AnyVan except get paid by them. Think of AnyVan as a recruitment company, you aren't associated with the recruiter, but they connect you with employers. You can easily find Man & Van who would be willing to do the job for around 25% the price, which means AnyVan is putting an insane fee on top.

Additionally, as the labourers aren't trained, they took WAY TOO long to load/offload and my wife and I ended up having to help with the full loading and unloading.

You'd think with such a fee, there would be decent insurance provided for a peace of mind. But unfortuately that's not the case. A few products got damaged during transit, and during the claiming process, the max they would pay out is £45.

Honestly at that price, I was expecting AnyVan to provide decently trained professionals who know how to handle products.

DO NOT USE THIS SERVICE, THIS COMPANY IS A WASTE OF SPACE, TIME AND MONEY. FIND INDIVIDUAL MAN & VAN INSTEAD.

I would urge anyone thinking of using this company to refrain. They are NOT a removal company they are a man with a van. My regular man and van charges me £220 per day but I thought to make my life easy I'd use a proper removal firm. Any Van up sold everything and I paid £1300. My home was damaged and also my goods. Any Van do not care. I paid for 2 extra men and they sent only 2 no refund offered. My furniture was dragged on blankets as it was too heavy for two men to lift. My table worth £8000 was chipped and cracked. Sales people are conditioned robots who do not listen or care. As my items wouldn't all fit I had to hire another van the week after who were far superior and charged me £220. Please do not use this company

Great company reasonable prices saved me a 12 hour round trip would recommend far and wide very impressed will definitely use again. Helpful friendly staff picked up on time delivered on time. Was made easy from beginning to end. Thank you for a brilliant service

Very easy and straight forward, exactly what you need when you're looking to move lots of items from one place to another. They make that process stress free which is greatly appreciated. Great service!

Brilliant from start to finish. Made a potentially stressful house move stress free. Driver had a great attitude, easy going, friendly and did most of the heavy lifting. Turned up with blankets for protection/padding. Furniture was loaded thoughtfully and all arrived perfectly.

Writing this as I was nervous using AnyVan following some other recent reviews on this site. Aside from the driver arriving slightly after the window we booked (~2:15, we had booked 11-2), there is little I could fault them for.

The driver was very careful with any items we marked and called out as fragile, nothing was lost or damaged in the move, and he helped both load and unload the van. I will note that we had no major pieces of furniture (tables, beds, etc.) so I cannot vouch for AnyVan's care or helpfulness with those, but for a well-priced move involving mostly boxes and suitcases I can easily recommend.

Absolute joke of a company, house removal service, took three attempts and dumped all my things in the kitchen! Avoid these lying people - driver said that I wanted all my items in the kitchen?! Despite me crying down the phone and offering him cash to please not leave my things like that and put them in the lounge. Customer service was useless, emails and return phone calls promised, eventually 10% refund offered, despite me having to take 2 days off work! Absolutely appalling! Avoid the stress and go elsewhere!

I have just had a conversation with the driver who is doing my move tomorrow. Apparently I forgot to mention the laundry basket. And the Ironing board. And a vacuum cleaner. Oh and 2 vases. They give you a quote for what you think is the move but it's not: you have to provide an inventory of every single thing and if you add anything, even a vase, it costs extra. They say I forgot to add my sideboard, which hardly seems likely; god knows how much extra I'll get charged for that. Not a happy customer.

If I could leave zero stars, I would! Stay well clear of this company. We paid them in full to collect some furniture from our shop and move it into storage. They turned up to the job, refused to do it, and then refused to give our money back! The customer service is atrocious and very unhelpful. I HIGHLY recommend you stay away from this company!

The worst experience in my life. Not going to recommend anyone to use the Anyvan service. The driver arrived at my place without ringing my bell and drove away. I had to pay an additional 50% cost for rescheduling my booking. Totally ridiculous! Customer support provided no solution, only asking me to pay an additional fee.

These reviews don't surprise me at all, Why do customers still choose to book through there website.

They are NOT a removal company, They are a delivery company that doesn't own any vans or employs drivers directly they just take 33% of what the customers pay and then advertise the work to self-employed drivers.

These self - employed drivers bid amongst themselves to the point where they are working for nothing, Mostly because they are foreigners who have bought a cheap van and need some cash.

Their terrible reviews say it all, they are simply a website to put you in touch with self-employed drivers, You don't know who will be showing up on the day. Why anyone would book this way is beyond me, Pay the money and get a proper removal company in to safely and Professionally move your items and save yourself the bother,

My partner had a horrendous experience with these people - turned up late, shoved furniture through a door and turned up in one small van. The end result is a badly damaged dining table and an offer of £100 compensation for a £1700 suite of furniture - disgraceful. Their reviews have been dropping consistently and yet suspiciously over the last week they have been receiving a slew of 5 star reviews - I put money on this being AnyVan friends/family and employees trying to boost their ratings. Please avoid at all costs