These reviews don't surprise me at all, Why do customers still choose to book through there website.
They are NOT a removal company, They are a delivery company that doesn't own any vans or employs drivers directly they just take 33% of what the customers pay and then advertise the work to self-employed drivers.
These self - employed drivers bid amongst themselves to the point where they are working for nothing, Mostly because they are foreigners who have bought a cheap van and need some cash.
Their terrible reviews say it all, they are simply a website to put you in touch with self-employed drivers, You don't know who will be showing up on the day. Why anyone would book this way is beyond me, Pay the money and get a proper removal company in to safely and Professionally move your items and save yourself the bother,